Zigpoll Customer Surveys , 205 avis
Love using this app for simple, to the point polls! There are so many options to choose from, and while they are a little overwhelming at first, getting up and running is easy. There are some caveats with mobile on some options to be aware of, but overall this app fits our needs perfectly.
We were using a different system for a post purchase attribution survey and got almost no responses, and the second we installed Zigpoll, customers started using the survey. Now about 40% of people respond, which is wild. It does have a lot of flexibility in how you can customize it, so that's good too. The only downside is that the UX/UI internally is really confusing.
This app is lovely- it took me some trial and error to get it up and running but I am really happy with my results. I know I have only scratched the surface of its capabilities and I am excited to continue utilizing it! I have also experienced stellar customer service. Totally above and beyond! Highly recommend!
Zigpoll has just about any survey feature you may want and excellent customer support service!
It's what I use by default on any new store.
We love Zigpoll. It gives us fast insight into how our customers feel about the products and our website, so we can act quick to resolve issues or improve our site and offerings.
Easy to use, plenty of different survey options, and great customer support. Would recommend. The exit page survey is worth it, especially for very small businesses just getting started.
Thank you Jason for your kindness today and for promptly fixing a minor issue I had with my survey widget. I love this app and was so happy that you saved the day right when I needed it for my store!
Set up was relatively easy along with reporting. The support (Jason) is top notch. Fast to respond and has helped us with any roadblocks we hit during our learning curve.
I am new to Zigpoll but getting the hang of it! Any tool that helps us get to know our customers better is a win for us. Also, any tool that gives you advanced customer journey options is a win for me. We will be able to see data come in right on our Shopify dashboard as Zigpoll integrates seamlessly. I had a question regarding survey set up and responded to within an hour. Very helpful, and guess what? It was a real human. lol Thanks Zigpoll!
Surveys are highly and easily customizable, they integrate seamlessly with Shopify, and the support team is there when you need them. Huge upgrade for us vs trying to integrate an external survey platform (like we were doing previously).