Reviews (395)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its valuable insights into customer journeys and conversion timelines, crucial for refining marketing strategies. It offers customizable survey options like post-purchase and onsite surveys with various question formats. Its seamless integration with Shopify and platforms like Omnisend and Klaviyo, along with a user-friendly interface, makes setup easy. Customer support is frequently praised for its responsiveness and effectiveness in resolving issues.
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The app itself is great and brought really good results straight away so I was very excited to get the insights from my customers using Zigpoll. However, there are 2 concerns, which probably means I won't continue using it:
1. A response is each click from the customer so 3 basic questions (including asking if they have a moment to answer 2 questions) from one customer is 3 responses from my limit. I could see how I could really use the app in lots of ways but the way this works is too limiting, even as you upgrade the plan. It actually works against you using it!
2. Secondly, $100 is too much for a small business to pay to remove the logo. In all, I'm not sure I'll keep this now - a shame as it could really help my business, it just doesn't have the right pricing package.
Thanks for your honest feedback! Zigpoll can be used for a lot of different things so pricing is tricky to get right for everyone and it is why we chose the submission based model. That being said, we are always willing to work with our customers to find pricing that is inclusive of their individual needs and use-cases. I just sent you an email from jason@zigpoll.com in hopes I can get some more info from you so we can better accommodate you and learn how to improve our pricing model going forward. If you don't receive my email, please contact me at jason@zigpoll.com or by filling out the contact form on our website: https://www.zigpoll.com/contact . Thanks again!
We haven't been using this app for long, but I can already see a wide field for experimentation. There are so many possibilities here. And the support is very quick to respond. I recommend it!
Works as it should. Received immediate support!
This app is wonderful!! My conversion rates were dropping a bit, and I really wanted to know why. I searched for a simple and reliable survey app that I can easily integrate into my store. Zigpoll is it! There is a lot of easy customization options, including using your own branding for free, which is a huge selling point for me. It was easy and fun to set up, and looks lovely too. Thank you so much for offering this for shops ♥︎
Great customer service and easy to use app - had everything I needed and more! Definitely recommend this app.
Outstanding customer service from Jason. Helped us to configure the app to exactly what we wanted. Excited now to get some great quality insights!
The product works fine...but it is very expensive if you are doing polls.
Super easy installation and responsive customer service. They guided me through how to set up my first poll and it's already captured over 500 emails and given me feedback on what features to build out next. You get a lot of milage out of the free plan so it's pretty much a no brainer. Great idea and a great app! Thanks!
works great and service was very fast when I needed help with something
Great app, already gathering valuable information about my site visitors and customers. Fast and knowledgeable customer service. Jason (owner) is super helpful. Fully recommend if you are looking to gain some insight into your web traffic.