ZigZag Returns & Exchanges

Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!

This is app is almost perfect. I would like to be able to manually choose the status of the return eg exchanged / returned.

Very good entry-level returns app. Does what it says on the box! recommended for small businesses as gives an easy collect+ option

As a first step in creating a repeatable process for returns, this is good. Very basic, but it is a good starting software that is easy to implement.

Great value for money and makes website feel very professional. Works very well the majority of the time. Small bugs need to be fixed in order for it to be perfect.

I wasn't sure initially if this was the right app for me. I found getting in touch with the team really helpful to understand what the app would offer. For example whilst its only focussed on UK returns it has made that part of the business easier for us. I'd love to see it expand to other geographies. I found setting up the returns process fairly easy too and it was great to get on the phone guidance. Here's what I'd like to see in the future:
Partnering with carriers in Europe and worldwide. For where we are as small business it works for us.

We used this app to process returns and exchanges, we are really happy the way it works for us and our customers. Makes the process much easier.

Good one! Still figuring out how everything works exactly but so far, the app is a good choice for having a clear overview on returns/exchange requests.

I had a problem with the return page, the page was too high up under the header and I could see the email field. I contacted Clicksit and they resolved the problem quickly!

I like how this app makes returns easier for customers. They no longer need to email and ask to return, they can just enter their order and fill out the info online to be approved. I do wish it showed notifications better in Shopify so if you missed the email you would still be notified that there is a return pending in your app. It would also be nice if you didn't have to leave the app to send the return label or process the return.