ZigZag Returns & Exchanges

Very useful app to manage the return/exchange/credit requests. You can customize many fields, as well as the email templates and return labels. Support service is very very reactive. Thumbs up!

Very professional, the first test failure was due to delays in their servers. Useful tool for returning

everything I was looking for. an app that integrates with my theme and I can add my own text/returns policy below the form. The fact that its free is amazing bonus. the only thing id say to improve is the ability for customers to add images on the return but I have been reassured that they are working on it

Nice app. Works well, and does everything I need it to do. It loads fast, very intuitive, and no issues from customers. I Recommend it.

So far so good, great support, great app a must for all shopify stores, integration in your store is so easy and will go down well with your customers. Customer service is excellent. We don't use it very often yet :-) but a brillient App a must for all Shopify stores. Info@shoppersonalisedgifts.co.uk

Shop Personalised Gifts

As a first step in creating a repeatable process for returns, this is good. Very basic, but it is a good starting software that is easy to implement.

Really easy app to navigate and has made the returns process so much easier for both myself and my customers. Highly recommend!

Brilliant app. Makes the returns process easy for customers and looks very professional on the website. Love the fact we can provide returns for customers and that we can chose to either charge for them or provide them foc if we like.

I like how this app makes returns easier for customers. They no longer need to email and ask to return, they can just enter their order and fill out the info online to be approved. I do wish it showed notifications better in Shopify so if you missed the email you would still be notified that there is a return pending in your app. It would also be nice if you didn't have to leave the app to send the return label or process the return.

Easy to set up, easy to use. The only problem we have experienced is that occasionally we do not receive email notification of a return request, so we check the app daily to be sure we don't miss something. On the whole, though, it is an extremely useful app that has cut the time spent on the phone with customers wanting to return/exchange to a minimum.