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Had been using this app for 18 months on the agreement that we would get all the features in return for using their labels and setting up a direct debit to pay for those. Today, discovered that we were locked out as apparently, the Free plan has ended - the first we have heard of it. They claim there was a banner on the menu, well, we didn't see it, perhaps an email would have been better and more personal. Seems they expect us to now pay $50 per month, wow, what an increase!
We are uninstalling the app now as we don't want to deal with a business that treats its loyal customers like this. Tempted to give one-star, but the app is good if you can justify the expense.
Hi, thanks for your review.
Firstly, please accept our apologies for any mistaken billing – we’re looking into this now and we’ll be in touch directly to resolve the query.
We understand that the removal of the free subscription may not be welcome news for some of our users – at Sorted, we’re very aware that costs continue to rise across the board for small businesses. This decision was made to make sure we can continue providing the best possible service, and to make sure we continue improving our product to add even more value to our customers by ensuring your returns experience is as smooth and as strong as ever.
All the best
Sorted Returns