All‑In‑One Wholesale Catalog , 105 Rezensionen
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At first glance actually a cool app. But when trying to reach out for support. Nobody answers. I am now waiting 7 days.
Hello, thank you for bringing your concerns to our attention. We genuinely appreciate your initial positive remarks and sincerely apologize for any subsequent frustrations you experienced with our support service.
Having reviewed your case, our records indicate that our support team did respond to your inquiries promptly. We sent replies on July 4th and July 8th, within our operating hours. We understand that the perceived wait time might have been longer, and we sincerely regret any inconvenience this may have caused.
In a bid to better assist you, I've personally reached out to you again via our support channels to guide you through your concerns and address any unresolved matters promptly. Please, do check your email and connect with me so we can collaboratively work towards a suitable resolution.
Your satisfaction is paramount to us, and your feedback is instrumental in improving our services. We would appreciate it if you could consider updating your review to reflect the accurate information provided and our ongoing efforts to rectify the situation.
Thank you for your understanding and cooperation.
We use this app a lot for our business and although there is room for improvement, the customer service has been so awesome. They have really taken the time to work with us. At first it was a bit difficult to get a hold of anyone but as soon as I got in contact with Matias, it has been smooth sailing ever since. Everyone I have spoken to so far has been a great help! They are making the changes that we need to create and customize our catalog seamlessly, and we appreciate how much they are listening to our feedback. I have tried other apps but ZINation's Wholesale Catalog Maker is our #1 choice for shopify integration.
I am still working through all of the options of this app, but so far, it will produce a clean and crisp pdf catalog from my shopify products database. Straight forward with a not too steep learning curve and really helpful customer support. I do not write too many reviews, but for these guys I kind of feel they deserve thumb up!
We're very happy with Wholesale Catalog Maker. Yes, it does take some practice to learn the ins/outs and become proficient. But once you do, it's very easy to create and you realize how powerful it is. Our printed catalog looked stunning!
Support is excellent both day & night. Many thanks to Davy & Matias!
After lots of research ZINation looked to be the best value Shopify > PDF catalogue builder out there. While it is not the finished article yet, their friendly team are more than happy to help and have even offered to develop areas of the app based on our recommendations! It is a powerful tool if you have 1000s of online products. You can easily set up a shoppable catalogue with a clean/simple layout. I have also uploaded some simple 'Rocksax brand' borders to give the catalogue a hint of our DNA. If you wish to add many layers of design to a page the builder isn't great at that but there is nothing stopping you simply uploading a file made in Photoshop/Illustrator/InDesign etc... So far, very impressed with how ZINation has helped streamline our business. The added feature of creating a price list and order form from the catalogue is very neat too!
We are using this app to have an interactive wholesale catalog. We looked at many options and most were cost prohibitive and difficult to use. Zination really hit it out of the park with this app. Although it takes a little upfront work it is more flexible and easier to use in the long run than the enterprise level apps. It is very intuitive and I was able to start linking my products to our catalog within a few minutes of importing them. I highly recommend giving this app a try if you would like give your wholesale customers a convenient order process.
Very prompt support, plus they instituted the tweaks & special requests that I needed for our catalogues. Thank you very much! Very helpful ...
really great app has everything i needed from catalog creation to also order placement via shoppable catalog option. super affordable too and excellent customer service that is really responsive and helpful.
I've tried to use this app for years. The templates are just ok. I tried to save a template and it didn't save in the format that was on my screen. I'm going to look elsewhere because I got nothing accomplished through the app.
Hello!
I am sorry you couldn't accomplish your template creation. We contacted via email and we try to schedule a meeting and help you in the process. We didn't have any response from your side.
As we can check for the support tickets, there is nothing pending to solve.
We'd love to hear from you, start all over again and help you using our App! We can do it together.
Thanks,
ZINation support team.
Just started using the app. Super easy to use! Great Customer Service! Thanks!