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GREAT CUSTOMER SERVICE. OUR COMPANY JUST LOVES THE SUPPORT AND ALL THE GREAT CATALOGS YOUR ABLE TO CREATE. A MUST HAVE APP!
Intuitive enough but the images come out super pixelated so it's basically pointless to use as a wholesale catalog or look-book builder.
At first glance actually a cool app. But when trying to reach out for support. Nobody answers. I am now waiting 7 days.
Hello, thank you for bringing your concerns to our attention. We genuinely appreciate your initial positive remarks and sincerely apologize for any subsequent frustrations you experienced with our support service.
Having reviewed your case, our records indicate that our support team did respond to your inquiries promptly. We sent replies on July 4th and July 8th, within our operating hours. We understand that the perceived wait time might have been longer, and we sincerely regret any inconvenience this may have caused.
In a bid to better assist you, I've personally reached out to you again via our support channels to guide you through your concerns and address any unresolved matters promptly. Please, do check your email and connect with me so we can collaboratively work towards a suitable resolution.
Your satisfaction is paramount to us, and your feedback is instrumental in improving our services. We would appreciate it if you could consider updating your review to reflect the accurate information provided and our ongoing efforts to rectify the situation.
Thank you for your understanding and cooperation.
The customer service was super responsive and helpful. I had some initial troubles, however their team created a whole new catalog for me so I would not be troubled to do it myself. The catalog is modern looking and will make my life so much easier moving forward!
so far the support is very slow. we subscribed to this app specifically because of the Variant (swatch) Display option, however, once we subscribed, it turns out that most swatches are prefilled from whatever backend images ZINation has, and the text fields are prefilled with "image1" instead of color description, or the color description is entirely wrong, yet the same group of wrong color descriptions auto populate each style listed. when the full description is auto populated, it's cut off. in fact, every template i've used requires more time and effort to customize just to look remotely close to the way it does on my website. i got this so i didn't have to sit down and manually configure catalogs in InDesign or Photoshop, but it looks like i may save even more time just doing everything from scratch in adobe. I can just do all of this in MailChimp if I'm doing marketing templates from scratch. THE TEMPLATES DON'T EVEN HAVE DOLLAR SIGNS FOR THE PRICE FIELDS! i am not at all happy to have been assured that all my needs would be met with the full paid version, yet... the only difference between the trial and free version is being able to export to pdf.....there were no extra features, and none of my needs have been met.
Hard to express how good their Customer Service is, Emili helped me understand the platform and how to build catalogs in a zoom call! Great overall platform for creating line sheets and flyers for our Wholesale biz !
I had a really bad experience with this app. Catalog creations did not work for me. Very disappointed. Beware!!!
DO NOT WASTE YOUR TIME WITH THIS APP!
Would give 0 stars if possible.
List of bad stuff:
- Does not save your changes (only sometimes it will save)
- Has a mind of its own
- Clunky interface
- Not instinctive to use
- Awful customer support (just want to send you youtube videos)
I would not trust these guys to integrate with my shopify store and start creating invoices etc if they cannot create some user friendly software to do something relatively simple.
WORST APP I HAVE USED ON SHOPIFY - PRESUMABLY FAKE REVIEWS GIVING 5*
Very confusing and complicated to use. Developer site is extremely slow. Not ready for being offered as a commercial product, especially with monthly subscription fee. Must be removed from Shopify app market !!!
Very misleading. Price list states free for Shopify users. So I spend an hour creating but can't print unless I pay. Read some more to see that you have to pay to do anything other than create. Why state it is free when it is not?