Reseñas (90)

Calificación general
4,8
Recuentos por nivel de calificación
  • El 94% de las calificaciones son de 5 estrellas
  • El 1% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
24 de enero de 2024

've been using the app for my online store, and it's been a fantastic experience overall. The app stands out as the best among several others I've tested. What makes it truly special is the developer's approachability and readiness to help, which is a rarity and highly appreciated.

There are a few personal preferences and setup tweaks I'd like to see implemented. These are specific to my individual needs but I am genuinely excited about the upcoming features and seem to align well with what any forward-thinking online business would need.

Blanc Space
Reino Unido
5 días usando la aplicación
ZIPCHAT INC respondió 18 de marzo de 2024

Thank you so much for your kind words! 🌟 We're really happy to hear you've had a fantastic experience with Zipchat and that you appreciate our team's support. Your feedback about personal preferences and setup tweaks is important to us. We're excited about the future features too and hope they'll meet your needs. Thanks for sharing your thoughts and for being part of our journey! 🚀

Fecha de modificación: 25 de junio de 2023

We love this app. It answers more accurately, in most cases, than humans (as long as the info on your site is correct) and works 24/7.

Previously, I was answering chats myself, and only during the limited window of 9-3pm. Customers who tried to reach me outside of that time had their messages forwarded.

That’s one thing that would be nice in a future update. If a customer has an issue, rather than simply sharing our email and phone, the chatbot could possibly take a message and forward it to a queue or our email.

However, I’ve been checking the logs of conversations and the bot has been providing VERY GOOD answers with NONE of the hallucinations of other chatbots. Other chatbots made up facts about our products that were sometimes humorously wrong. ZipChat even seems to have interpreted some images on our site? It might have inferred the information another way, but ZipChat often answers better than I do and I designed all of our products.

If you are jaded from answering the same questions all the time, give ZipChat a shot. Now, please come up with a bot to answer my customer service emails!

MediaLight Bias Lighting
Estados Unidos
2 días usando la aplicación
ZIPCHAT INC respondió 22 de julio de 2023

Thank you for your review! We're glad ZipChat is helping you. Your idea for forwarding messages to email is great thanks!
We're happy that ZipChat gives good answers and doesn't make up facts 😄. We'll keep working to make it even better. Thanks for using ZipChat :)

9 de octubre de 2023

Love it, it was up and running in minutes. Fine tuned it within one hour. Results are impressive. The response time from support is super impressive as well. Highly recommended.

Trooper Beer EU - distributed by Universal Marketing EU
Austria
Alrededor de 9 horas usando la aplicación
25 de mayo de 2023

Very good value !
Works well if you train it well, add manual corrections of first 100 conversations and then it delivers very good value on 95% of cases !

Le Petit Lunetier
Francia
13 minutos usando la aplicación
24 de mayo de 2023

Adding ZipChat to my Shopify store was a great move!
It was straightforward to set up and it's simple to use. The chat is super handy for customers. They can find products faster or ask questions about the store and policies and give to your customers 24/7 live replies!.

Excellent, I recommend it.

Ozayti
Francia
5 minutos usando la aplicación