Zipchat AI Chatbot+Whatsapp AI

very happy with this tool and the customer service response

We love this app. It answers more accurately, in most cases, than humans (as long as the info on your site is correct) and works 24/7.

Previously, I was answering chats myself, and only during the limited window of 9-3pm. Customers who tried to reach me outside of that time had their messages forwarded.

That’s one thing that would be nice in a future update. If a customer has an issue, rather than simply sharing our email and phone, the chatbot could possibly take a message and forward it to a queue or our email.

However, I’ve been checking the logs of conversations and the bot has been providing VERY GOOD answers with NONE of the hallucinations of other chatbots. Other chatbots made up facts about our products that were sometimes humorously wrong. ZipChat even seems to have interpreted some images on our site? It might have inferred the information another way, but ZipChat often answers better than I do and I designed all of our products.

If you are jaded from answering the same questions all the time, give ZipChat a shot. Now, please come up with a bot to answer my customer service emails!

very easy to setup, very good

The setup process is very easy, linking to our Shopify store it automatically scanned our store to build its own knowledge base. We have only had to make a few minor wording adjustments to teach it and fill in some blanks, and it adapts very quickly to any changes we make to pages. The responses are phrased very professionally and you can trust even minutes after the initial setup it will be giving accurate answers based on the information it compiled from scanning your store pages. Further, any questions we had after installing the app were answered very quickly by the support team.

Love it, it was up and running in minutes. Fine tuned it within one hour. Results are impressive. The response time from support is super impressive as well. Highly recommended.

Excellente application !
Pratique, les réponses sont parfaites et surtout ! la possibilité de modifier des réponses pour que l'IA apprenne est vraiment un + !
Je recommande les yeux fermés !

We've been using Zipchat across our stores and it's been a great asset so far. Its capacity to offer 24/7 self-service support in any language has been a significant time-saver for us and has improved our CS efficiency.

The app is straightforward to set up and tracks conversions from the chat. This feature has given us a better understanding of our customer interactions.

One of the standout features for us is its self-learning capability. We were able to make minor corrections based on initial chats on our website, and the app adapted accordingly. This has helped keep our customer interactions relevant and effective.

We recommend Zipchat to any e-commerce business aiming to enhance their user experience. It not only improves customer engagement but also reduces the number of tickets, making our operations more efficient.

A very valuable tool for any business looking to improve their customer service!

Very good value !
Works well if you train it well, add manual corrections of first 100 conversations and then it delivers very good value on 95% of cases !

Adding ZipChat to my Shopify store was a great move!
It was straightforward to set up and it's simple to use. The chat is super handy for customers. They can find products faster or ask questions about the store and policies and give to your customers 24/7 live replies!.

Excellent, I recommend it.

Best app to answer the customers 7d/7, answers quality is really good and it bring us more conversions without efforts!