One Click Upsell ‑ Zipify OCU , 366 reseñas
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Stay away from this app. Not only have they charged me after I uninstalled the App in the trail period and they have not refunded me the money. It has utterly ruined my checkout. \Which doesn't work after adding to cart and have had to pay developers to remove the code that stopped the ability for normal checkout out button use and redirect.
Not a good experience and has cost me hundreds if not thousands in sales.
Hi The Paw Co. Steve here, Customer Service Manager with Zipify.com. This review is very concerning. I'm extremely sorry you had such a negative experience and I'd like address each of your concerns and do what we can to make it right. Regretfully, I was unable to locate any outreach from your store to our support team with the concerns mentioned. If you did attempt to reach us please let me know what email address you used so I can review the support you received.
First, I'd like to address the charge for OCU. The $35.00 charge has been refunded as of 1/18/2023. This refund will show in 5-7 days on the purchase credit card. The charge was created ($35.00) 12/15/22 and the app was removed (billing canceled) 12/16/22. This will result in a charge but we are always happy to refund when a merchant wasn't satisfied or if the merchant intended to uninstall before the trial ended.
Next is the more concerning issue of your with the checkout button on your store. The feature you used of OneClickUpsell was the pre-purchase upsell function. This feature does have to interact with the store's theme and there can be conflicts with custom-built themes or regular themes that we haven't worked with before. While this is rare it can happen. Our support team is well equipped to handle any conflicts with our app and can remove the OCU code snippet as well as have our developers resolve any conflict issues. The OCU code snippet can also be removed from the app by turning the app status off. This will immediately fix issues that result from a conflict. Our support would have instructed the store to do this or done it for the store owner by requesting store access as an app developer. I apologize that we didn't get this information to you.
We are very much interested in improving and learning from your negative experience. If you'd like to share what we could have done better to provide you support I will take direct action based on your feedback.
I hope we can work together to improve your experience or at least learn from this experience. Wishing you massive success!
Kind Regards,
Steve
He utilizado esta aplicación y cuando haces una oferta en la pre-compra no aplica el descuento en el check out. Todavía le queda mucho ha esta herramienta para ser rentable.
Hey Buddha Fight Wear! Thanks for the review. The team has reached out to you to see if we can help. We are working on adding pre-purchase discounts to carts as soon as possible. Please see the communication with the team so we can help you specifically. Thank you!
-Team Zipify
You can't use it with Paypal or any other payment provider. It's just for CC payments, which makes it useless for 95% of the transactions in Europe. Was so excited since I heard it's going native and super disappointed when I installed it and saw the restrictions. Of course, you can still use it for Pre Purchase, but it's 10x more expensive (based on order volume) than all other Apps existing for Pre Purchase for Shopify.
Hey Eleven Australia, we definitely understand the frustration. This is a limitation of the Shopify API at this point. We have to work within the restrictions we are given. When they open up their API to allow for Paypal and other payment processors we'll release it for OCU. We know how important Paypal and other processors are to our merchants so as soon as Shopify allows we'll get it rolled out for you.
Crashed my digital downloads. Took a week to figure out it was this app. Something about delaying the purchase stops the downloads from being sent automatically. So, I had to spend a week reaching out to customers to make sure they got their downloads. What a pain.
Hey Green Joe Coffee Truck, so sorry to hear things didn't go as planned. We’re actively looking into what happened and we appreciate that you provided details to help our investigation. It appears the issues are the result of a conflict with a 3rd party digital download app. We're trying to figure out what happened so we can fix it and prevent it from happening in the future. Again we apologize for any inconvenience you've experienced.
Terrible experience. Here is what happened to me and what could happen to you if you install ocu app: Your add to cart button will suddenly redirect directly to the checkout instead of your slider cart. (even though you didn't tick the box that is doing that in case you want to) And you will lose 1 hour with a customer support agent who doesn't understand this simple but big problem. Have fun ! ps: i am a zipify page customer for over a year and a half on 4 different stores (same brand in different languages) and an OCU customer on 2 of them (through the old way of setting up the ocu app)
Hey there Popi Hair FR!
Thank you for your feedback. We are sorry to hear that you had an issue with your installation. We have extensively tested OCU prior to launch, including on our own 9 figure Shopify store. That said, no two Shopify stores are alike and there are endless combinations of themes, apps and other custom changes.
We'd LOVE the opportunity to look into what happened and how we can get this fixed for you ASAP.
However, it looks like you disabled the app. Would you be able to reach back out to support so we could have someone from our dev team look at this for you?