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You guys ARE the champions and may sing it standing on your desks. If you ever get Tasha, she goes above and beyond.
Hey Jesus Devotions! Thank you for the high praise! We totally agree that Tasha is amazing and will be sure to share your sentiments with her! We are stoked that you have had such a good experience with OCU and Tasha and the Support Team.
-Team Zipify
Great app! Powerful Upsells which helps conversions. Great Customer Service and easy to understand app.
so far so good, really easy to use and have been getting a lot more business since we installed it about 2 months ago. will update this review after 6 months
Hey Morningside Naturals thanks for the review! Stoked to have you onboard, and we look forward to 6 months and more! Just reach out if you need anything!
-Team Zipify
That app has been good so far. Some limitations, but the great customer service has made up for it.
Hey Future Kind thanks for the kind review! So glad that our ninja support team were able to help you. They are the best in the biz. If you need anything else, please reach out.
-Team Zipify
Amazing customer service! Great product. Request some dev work to create more granular reporting on historical A/B tests!
Hey BRECK + FOX! Stoked to hear that you are enjoying OCU and that you've had amazing interactions with our support team. That makes our day. If you need anything please reach out!
-Team Zipify
Can you think of a solution where customers stop making the upsell purchase on accident? about 10-15% of upsells are canceled because customers didn't mean to buy. We even use the message fields to ensure customers understand its a second order. This creates extra work for us to cancel orders and not accidentally ship two orders to customers. UPDATE WARNING: 4/05 Just when you think the app can't get any worse, they are now adding products to the paid cart, and then OCU will remove it from the cart and refund customer. ShipStation won't recognize the change so this will lead us to send items unpaid for if you don't check every order manually.
Hey Lamborghini thanks for leaving a review. We looked into your upsell offers and discussed this with the team to see about avoiding the high refund rate you are experiencing and we have a few recommendations for your offers...
First, if you're going to offer one more of the same product then it's important to make it super clear that this is in addition to what they've already purchased. We can see you're doing some of that already! But a more clear headline that says something like, "Thank you for your order, your order is complete".
We also recommend offering an upsell product that costs less than the original product they bought. Some may refund due to buyers remorse after seeing the final price of what they just bought. For example a wine glass set.
If you are going to offer the same thing as they just bought, since it's a higher price point some more left right content explaining the offer and how it's in addition to the original order would be helpful.
Give that a shot and see if refunds come down.
-Team Zipify
Phenomenal outstanding service. We had old OCU legacy hanging around and it was seriously throwing out a sidebar cart app. Justine fixed it all, I wish I could hire you myself. Can't thank you enough for fixing my problems. Ezra needs to know how awesome you are.
Hey JetFuel You, we'll definitely let Justine know how thrilled you were with her help. She is amazing. Thank you for the great review as well. Glad you're enjoying your time with OCU. If you need anything just reach out.
-Team Zipify
THE BEST APP!! The support is amazing. This app is very useful and easily increases the average order value.
Very helpful team and assisted me immediately on some issues I was having. Highly recommend this conversion app :D
Hey SteelAltitude! Thank you for the kind review. Glad to hear the team was able to assist you! That's what we're here for. If you need anything else just reach out!
-Team Zipify
This app has single handedly reshaped the direction of my business. These guys are raising the bar when it comes to all things Upsell.
Hey Nodiee! Thanks so much for the review! So glad to hear OCU is reshaping the direction of your business. That's why we built the app! If you need anything, please reach out!
-Team Zipify