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Terrible experience. Here is what happened to me and what could happen to you if you install ocu app: Your add to cart button will suddenly redirect directly to the checkout instead of your slider cart. (even though you didn't tick the box that is doing that in case you want to) And you will lose 1 hour with a customer support agent who doesn't understand this simple but big problem. Have fun ! ps: i am a zipify page customer for over a year and a half on 4 different stores (same brand in different languages) and an OCU customer on 2 of them (through the old way of setting up the ocu app)
Hey there Popi Hair FR!
Thank you for your feedback. We are sorry to hear that you had an issue with your installation. We have extensively tested OCU prior to launch, including on our own 9 figure Shopify store. That said, no two Shopify stores are alike and there are endless combinations of themes, apps and other custom changes.
We'd LOVE the opportunity to look into what happened and how we can get this fixed for you ASAP.
However, it looks like you disabled the app. Would you be able to reach back out to support so we could have someone from our dev team look at this for you?
The app is intuitive, well built and the upsell pages look great. On the paper it all looks great. *BUT* My main issue has been my ads conversion tracking. OCU "highjacks" the thank you page by adding an extra page before the customer reaches the "official" thank you page. As a result, most people understand that their original order went through and just close the page and never see the shopify thank you page. This means that the conversion tracking doesn't fire. I totally see the added value of the app but its not worth loosing all your ad conversion data.
Hey everyone at The Big Silk. Sorry to hear things aren't functioning as you hoped. That's always frustrating. This issue actually has to do with the Shopify checkout API. We're working with what they give us. They know this is an issue and have been working on this so you'll be able to track conversions more effectively. Our data suggests across all of our 9k users suggests that only 10% of people don’t make it to TY page. That being said, it is in the works and Shopify is going to fix this to allow for better tracking. At that point I hope you'll be able to have a better experience with OCU. If you need anything just reach out!
-Team Zipify
Great support! I reached out with some questions I was having, and their team dug real deep to get to the bottom of it all!
Hey there! Thanks for the great review. So glad our team was able to help you resolve your issues. That's what we're here for. If anything else comes up, just reach out.
Great support! I had an issue with the app and the support team reacted immediately!
Thank you for leaving a review, NexusMart. Our support team is the best in the biz (we are a little biased, though) and we're glad you had a great experience with them. If you need anything, please reach out. We're here to help!
- Team Zipify
I used this app to upsell my products and it seems to work well. Had a rough go at it at first until I received help from support. Great guys thanks
Hey Eliot Grey! Glad to hear that you're up and running. Keep us posted how it goes. Just reach out if you need anything else!
-Team Zipify
I love apps that have quick support and this one does! Every time I had a problem they were right there! App is pretty easy to use!
Thank you for your review, Hair Divinity! Our support team is top-notch, and we are so happy to hear that they were able to help you quickly. If you need anything, please reach out!
- Team Zipify
Hands down best app of 2020. FIRE!!!! Easy to setup and really helps AOV. Truly a no brainer for any shopify store.
Glad to hear OCU is working well for you! Keep us posted if you need anything from the team!
Très complémentaire pour booster les ventes. La prise en main est simple, le chat pertinent. Je recommande
Salut Dingue de Bijoux ! Nous sommes ravis que vous ayez choisi OCU et que vous ayez eu une excellente expérience de démarrage et d'augmentation des revenus ! Merci pour la critique et la recommandation géniales. Si vous avez besoin de quoi que ce soit, n'hésitez pas à nous contacter !
Hey Dingue de Bijoux! We are stoked you chose OCU and have had a great experience with getting started and increased revenue! Thank you for the awesome review and recommendation. If you need anything, please reach out!
- Team Zipify
Nice app, Good features. Great support. The guy helped me with specific articles. Jeff he was. nice..
Hey Indians Kart, thanks for letting us know Jeff was able to help you. We'll definitely pass on the comment. If you need anything just reach out!
-Team Zipify
Wir haben die App erst 1 Tag, aber sie macht genau das, was sie soll. Und der Support ist schnell und hilfreich. TOP!
Ďakujeme za recenziu! From what I can understand things are working great. I'm so glad to hear that. If you need anything please reach out!
-Team Zipify