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I installed Zipify today and my first two upsales that were achieved with Zipify could not be charged to the customer. According to Zipify it's Shopify's fault, wouldn't recommend this app to anyone as it doesn't work properly
esta en ingles todos los datos y no hay buen orientacion para el publico hispohablante , si tu publico objetivo es en español no te recomiendo
Can't recommend this app. Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items. We were able to reproduce this issue on our own repeatedly. Kind of a joke. Then we noticed one of the upsell items wasn't successfully adding.
We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work. Overall I feel like we were a very low priority for them and I don't feel like they cared much to read our report of the issue carefully, or take it very seriously. For what they charge per month plus their commission, the service was totally unacceptable.
Hi there!
My name is Chris and I am Customer Support Manager here at Zipify. I wanted to quickly address the issues presented. For issue one- “Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items.”
We were unable to confirm this issue and sought more information to troubleshoot the issue. When we did not hear back for 48 hours we sent a follow up email. We received a response two weeks later which caused the delay. Our Support team responds to all incoming emails/messages on the day they are received. As far as the issue presented, we have protections in place that prevent discounted items from being purchased if the trigger item is removed. We did not see any evidence in our logs of that behavior.
For the second issue presented:
“Then we noticed one of the upsell items wasn't successfully adding.
We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work.”
We were able to confirm this bug that was unique to your store’s setup. Our Dev team applied a custom fix within 4 days that would prevent this behavior from reoccurring regardless of browser.
We apologize your experience with OCU wasn’t what you were expecting. I think the crux of the misunderstanding here was waiting on additional information for an extended length of time. We wish you and your store all the success moving forward.
I deinstalled the app and they keep charging my account monthly with 31€. I do not even use the app and I want my money back!
My name is Chris and I am the Customer Support Manager here at Zipify. As I mentioned in your support case, your plan has a base fee of $35 per month plus 1% of revenue acquired via OneClickUpsell offers. This means that even if you are not generating upsell revenue, you will be charged that base fee of $35 a month. These misunderstandings happen which is why we were happy to refund all fees paid to us. Our Support team prides itself on being generous and understanding when billing misunderstandings occur. We hope you can give us another chance down the road!
The Zipify One Click Upsell (OCU) app is a decent choice for individuals seeking an upsell solution, but it, unfortunately, falls short with its very apparent glitching on upsells and downsells and difficulty integrating with ALL conversation pixel tracking solutions. For this reason, I would not be comfortable recommending the Zipify OCU app as a viable solution to anyone. Although there may be benefits, the lack of integration with conversion pixel tracking is simply too restrictive and a major disadvantage. Prospective customers should seek out other methods that better suit their needs.
Hi Barton Watch Bands. Steve here, Customer Service Manager with Zipify.com. I do sympathize with the tracking script issues you experienced. Our support was not clear enough that Post-Purchase tracking scripts are not something we're normally able to support and we had attempted to go above & beyond our normal level of tracking script support. Shopify in kind doesn't offer support for these Post-Purchase scripts and recommends the Shopify Community or hiring a Shopify Expert if in need of assistance. I sincerely apologize that we have not been able to get the scripts to work for you. I want to be clear that the concerns you have are with the Post-Purchase tracking. For natively integrated tracking, there are no known issues and everything should be working correctly. I'm happy to post to the Shopify community for you and see if we can find other merchants that have been able to resolve similar issues. Shopify has also expressed to me that they will be more inclined to look into issues if they see interest from merchants in the Community. While I don't have an immediate solution to the post-purchase tracking I would like to offer a call with you to discuss your concerns and see what OCU could do to help you move forward. If you have found a suitable solution for your business please let me know. Currently, my understanding is all post-purchase apps are unable to provide these tracking scripts. I would really like to be able to offer this to our customers in the future. I'd really like a chance to discuss this! Please check your email for a link to schedule a call with us. I'm happy to offer a trial period if you do decide to try our app again now or in the future. We have a lot to offer and we will use your feedback to improve our support.
Kind regards,
Steve & Team Zipify
Just wanted to update this review. I still hate this app. My AOV has declined by 35% since I switched from the legacy app but I figured with all the updates, maybe it was worth switching to. It wasn't. All of the funnels are the same, with the same design, and format, yet the take rate is so much lower. I'm not sure how anybody can take any of these positive reviews seriously because every store owner I've talked to has experienced the absolute same thing since the switch. To say I'm disappointed is an understatement.
Hey Simple Life Nutrition! After reviewing your support ticket it looks like you were able to get the problem figured out? Or are you still experiencing problems? Would love to make sure we get you the help you need to get this working.
The app, is glitchy and buggy and then when a customer purchases post purchase up sells the order confirmation email doesn't show the correct order that was placed. Moreover, it still is not compatible with Afterpay, or Affirm. It does an ok job, but I had much higher expectations.
Hey LoveSpoon Candles, we're sorry to hear that you didn't enjoy your experience with OCU. Our team looked into the issue and we have figured out what was happening. We'd love to help you get that fixed up. As far as Afterpay or Affirm we're just waiting on Shopify to roll that functionality out. As soon as they do, it'll be available in OCU. We can't wait either. If you'd like help getting the tech issue worked through just reach out and we'll take care of it for you.
-Team Zipify
I understand this is new and maybe it's still in the developing stage, but it does not work for everyone. I have tested on 2 different stores (since I have been waiting for this launch for a year now, or since Ezra mentioned it as a possibility I got all excited).
And I know how It works, I'm an original OCU user for 2 years at least with +5 stores. I also understand the fact it does work right now ONLY with credit card payment connected to Shopify and does not work with PayPal express. But I have been hanging with customer support for close to 48 hours now. I have been re-re-reading the FAQ and the help doc for at least 10 times now. The customer service replies just with template messages (copy-paste from the same FAQ or help doc site which I've seen it 10x times already). A bit frustrating when asking something and getting a template reply (just brings back bad memories with other big brands customer service). I tried to install/uninstall + enable/disable many times and it does not work. Pre-purchase upsell is listed, but no pre-purchase offer at all. Probably it's beta and we need more time to get stable.
Hey Ninja Shark!
Thanks for reaching out! We've identified your issue and it's actually not with OCU. Shopify has a rule that you cannot have 2 "checkout" apps installed at the same time. You installed one of their other partners first and because of that OCU will not work. They are aware of this issue and they know it is effecting all of their checkout partners. If you'd like to use OCU, just uninstall the other application and you'll be good to go!
That being said I understand your frustration when trying to get help and not getting the answers you need. I see we do have a support ticket open with you and are awaiting a reply from you in it. Check your email and we can continue there. Thanks for your patience, as you can imagine support queues are a bit longer than normal during launch but we're still replying to everyone within 2 hours.
Thanks for being an OCU user, we appreciate you.
useless app. the price is too high, I installed it, didn’t even use it, and the money was written off. No support service, no feedback! They put their energy not into the operation of the application, but into their own marketing - all the mail is in spam from this company. I DO NOT RECOMMEND
Hi RelaxproStore,
We received your app review for OneClickUpsell and our Customer Support Manager, Chris, personally reached out to apologize that your experience is not what you had hoped for. We are sorry to see that we could not locate any records of communication between you and our support team. Many reviewers rave at how wonderful our support team is and we wish we had the chance to show that. Perhaps we still can though! By offering several pricing tiers, we hope to accommodate a variety of users and their budgets. At a minimum, we'd like to refund any money you've spent with us and see how we can improve for other merchants. Our customer support team would love the opportunity to speak with you and see how we can make things right. Please respond to the personal message sent by our Customer Support Manager. Thanks so much and looking forward to chatting.
- Team Zipify
Stay away from this app. Not only have they charged me after I uninstalled the App in the trail period and they have not refunded me the money. It has utterly ruined my checkout. \Which doesn't work after adding to cart and have had to pay developers to remove the code that stopped the ability for normal checkout out button use and redirect.
Not a good experience and has cost me hundreds if not thousands in sales.
Hi The Paw Co. Steve here, Customer Service Manager with Zipify.com. This review is very concerning. I'm extremely sorry you had such a negative experience and I'd like address each of your concerns and do what we can to make it right. Regretfully, I was unable to locate any outreach from your store to our support team with the concerns mentioned. If you did attempt to reach us please let me know what email address you used so I can review the support you received.
First, I'd like to address the charge for OCU. The $35.00 charge has been refunded as of 1/18/2023. This refund will show in 5-7 days on the purchase credit card. The charge was created ($35.00) 12/15/22 and the app was removed (billing canceled) 12/16/22. This will result in a charge but we are always happy to refund when a merchant wasn't satisfied or if the merchant intended to uninstall before the trial ended.
Next is the more concerning issue of your with the checkout button on your store. The feature you used of OneClickUpsell was the pre-purchase upsell function. This feature does have to interact with the store's theme and there can be conflicts with custom-built themes or regular themes that we haven't worked with before. While this is rare it can happen. Our support team is well equipped to handle any conflicts with our app and can remove the OCU code snippet as well as have our developers resolve any conflict issues. The OCU code snippet can also be removed from the app by turning the app status off. This will immediately fix issues that result from a conflict. Our support would have instructed the store to do this or done it for the store owner by requesting store access as an app developer. I apologize that we didn't get this information to you.
We are very much interested in improving and learning from your negative experience. If you'd like to share what we could have done better to provide you support I will take direct action based on your feedback.
I hope we can work together to improve your experience or at least learn from this experience. Wishing you massive success!
Kind Regards,
Steve