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The support from this company is absolutely stand out.
An issue that presented from another app was easily fixed by the support team so quickly
Thanks OCU!
Dear Aussie Magnets,
Thanks for the awesome shout-out! 🙌 We're thrilled our support team could sort out the issue quickly, even with another app involved! 💪 You can always count on us, and OCU’s got your back! 😊✨
Team Zipify
Can't recommend this app. Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items. We were able to reproduce this issue on our own repeatedly. Kind of a joke. Then we noticed one of the upsell items wasn't successfully adding.
We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work. Overall I feel like we were a very low priority for them and I don't feel like they cared much to read our report of the issue carefully, or take it very seriously. For what they charge per month plus their commission, the service was totally unacceptable.
Hi there!
My name is Chris and I am Customer Support Manager here at Zipify. I wanted to quickly address the issues presented. For issue one- “Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items.”
We were unable to confirm this issue and sought more information to troubleshoot the issue. When we did not hear back for 48 hours we sent a follow up email. We received a response two weeks later which caused the delay. Our Support team responds to all incoming emails/messages on the day they are received. As far as the issue presented, we have protections in place that prevent discounted items from being purchased if the trigger item is removed. We did not see any evidence in our logs of that behavior.
For the second issue presented:
“Then we noticed one of the upsell items wasn't successfully adding.
We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work.”
We were able to confirm this bug that was unique to your store’s setup. Our Dev team applied a custom fix within 4 days that would prevent this behavior from reoccurring regardless of browser.
We apologize your experience with OCU wasn’t what you were expecting. I think the crux of the misunderstanding here was waiting on additional information for an extended length of time. We wish you and your store all the success moving forward.
For the last 3 years this has been amazing. Made me roughly 40k. Then all of a sudden it caused my add to cart button to not work for a complete day. That costed me about 2k. Like winning at the casino... ♂️
Hi there! Our records show https://comfortlabofficial.myshopify.com/ is not currently active and OCU was only installed for 3 months and deleted back in 2021. Would you mind reaching out to us at info@zipify.com to explain why the review was adjusted from a 5 star to a 3 star? Thanks so much.
updated our review after OCU fixed its glitch, resolved the issue. Appreciate the work Ezra puts in to helping educate merchants and the info/demo call i just had with Brittany from Zipify. Bottom line is that no systems are 100% you have to stick with the ones with the best/swiftest support
Dear Lizzy James,
Thank you so much for updating your review! 🙏 We're glad to hear that the glitch was resolved and that you're happy with the support you received. Ezra's dedication to educating merchants and Brittany’s help on the demo call really reflect the heart of what we aim to do—provide top-tier service and support. You’re absolutely right—no system is perfect, but we’re committed to being there swiftly when needed. Thanks again for your trust in Zipify, and we’re here whenever you need us! 🚀
Team Zipify
I'm amazed by One Click Upsell...their support team is amazing! I'm just building out my funnels now and I know they will be a big success. Thank OCU Team!
Dear Joey O'Connor's Bookstore,
Thank you so much for your kind words! We’re happy to hear that you’re enjoying One Click Upsell and our support team has been helpful. We can't wait to see the success you’ll have with your funnels! If you need any more assistance along the way, we’re always here to help. Best of luck with building your funnels, and thanks again for choosing OCU!
Team Zipify
Not only has this app helped me generate more revenue, the support I received was amazing. Highly recommended.
Dear AirwayAssistant,
🎉 Thank you so much for your feedback! We're thrilled that One Click Upsell has helped boost your revenue and that our support team made a great impression. 🙌 Your recommendation means the world to us. If you ever need anything, we’re here to help! 🚀
Team Zipify
One Click Upsell is amazing. I've increased my profit since implementing funnels for Pre-Purchase, Post-Purchase, and Thank You pages.
Dear Evan Graver,
Thank you for sharing your experience! We’re so excited to hear that One Click Upsell has helped boost your profits with Pre-Purchase, Post-Purchase, and Thank You page funnels. 🎉 Keep up the great work, and we’re here if you need anything along the way. 🚀
Team Zipify
Best nicest service team ever, they even gave screenshotted instructions!! But Chris isn't really that nice.
Dear Purrfect Beam,
Thanks a ton for the kind words! 😄 Our team loves going the extra mile (and sending those screenshots)! And don’t worry—Chris might just be saving his nicest side for special occasions. 😉
Team Zipify
I mean, this is almost free money. Great customer service and statistically you are almost guaranteed to make incremental revenue to far offset the cost. Just do it and you won't be sorry I think. Tasha was a great help to set up funnels.
Dear Mondial 1908 Shaving US,
Thank you for the awesome review! 🌟 It's fantastic to hear that you had a great experience with our customer support. We think Tasha is great too. Thanks for choosing us and happy upselling! 🚀
Team Zipify
I've had to reach out to customer service multiple times, and they have always helped me get to the bottom of every issue I've had.
I've noticed that the problem has never been with Zipify itself, but with random technical things that are just above my ability to figure it out myself (I'm kinda tech savvy but I definitely have my limits).
My husband who is in tech is usually trying to help me troubleshoot, and he's always blown away by Zipify's customer service. He says the depth of customer service they provide is unheard of in the tech world at this price point.
They're fast, responsive, patient, and very thorough.
Thank you, Zipify team!
Dear Evergreen Planner,
Thank you for the fantastic review! 🌟 We're beyond happy to hear that our customer service has been able to help you with every issue, no matter how tricky. It's great to know that even your tech-savvy husband is impressed with our support. We pride ourselves on being fast, responsive, patient, and thorough. Your kind words mean the world to us. Thanks for choosing Zipify! 🚀
Team Zipify