One Click Upsell ‑ Zipify OCU
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Omtaler (505)
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Etter vurdering
awesome app , really useful to increase AOV. Only thing I didn't like the price of app double after $200 of upsell sale . If they can keep the base price until $500 of upsell sale , it would give better ROI for users with low volume. If you are high volume sale you ROI is quite good.
Hey Woodstone, thank you for the honest review. We appreciate it. We'll definitely take your feedback to the team to make sure our pricing is as spot on as possible. If you need anything reach out!
-Team Zipify
Can be a bit confusing but overall, I am enjoying it
Thanks so much for your feedback! We’re happy to hear you’re enjoying OCU overall. 😊 We know there’s a bit to learn when setting up your first upsells, but our support team is always here to help if you ever get stuck — don’t hesitate to reach out anytime!
Fantastic App! Best upsell app that we've used so far. Its easy to use, client support is fantastic and most importantly generated significant value in upsells during our free trial. I've given 4 stars instead of 5 as it would be nice to see a feature that allows you to copy upsells funnels from one shopify store to a shopify store for another country. Furthermore, we've had a few customers that have accidently added post-purchase offers and paid when they've actually wanted to look at the product in more detail. At the moment only the first shopify image shows without the rest of the photo slideshow showing. Perhaps if all the images show it would solve the issue of customers accidently adding post-purchase offers. All in all, very happy with how our free trial went and so will be continuing with OCU Native app. Definitely recommend to all businesses out there - big or small!
Hey Boho Betty! Thanks for the honest review! We appreciate your feedback, and we agree. Photo Carousels would be awesome. We're trying to talk to Shopify to see if they'll allow for it. That'd be amazing, and we can definitely see the value for our users. Thanks for bringing it up! If you need anything just reach out!
-Team Zipify
I used zipify's OCU. Very easy to install and implement the upsells. I am having great results. Some of my funnels are getting 37% success rate. Highly recommended for all shopify store onwers.
Hey there elo! Thanks for the honest review. From the sounds of it everything is going great. A 37% conversion rate is amazing. Curious why this review was only 4 stars. Was there something missing that resulted in us missing the last star? Would love to know so we could try to rectify the situation. Either way, glad to hear things are working well. If you need anything just reach out!
-Team Zipify
Dillon and his support team truly went above and beyond to resolve an issue for us during our trial phase. Even when they learned the issue was not on their side but in Shopify's API, they continued to offer their support, reaching out to shopify on our behalf, offering troubleshoot advice, and promptly following up with me with any updates or checking in to let me know they were still working on things. Amazing customer service. Thank you! The only reason I didn't give 5 stars is that I wish the post-purchase funnel was more customizable to better match our custom shopify theme.
Hey Strong Brand Social! Thanks for the review. We are a little biased, but we think our support team is the best in the business! We will be sure to let Dillon and the team know about your amazing experience. Sorry to hear that you find the funnel not as customizable as you'd like for your theme. We are continuously working on adding new features for OCU, so stay tuned. In the meantime, if you need anything just reach out.
-Team Zipify
Je désinstalle, le problème persiste aucune réduction ne s'applique. service clients inexistant !!!
Suite au 13/03/23
Le problème est résolu ! merci pour votre intervention !
Ici Steve, responsable du service client chez Zipify.com. J'ai remarqué votre avis sur l'application ce matin et j'ai immédiatement examiné votre expérience avec notre support. Je suis extrêmement désolé que nous vous ayons laissé tomber. Vous êtes important pour nous - nous pouvons et allons résoudre le problème avec les remises à la caisse.
Les ventes incitatives interagissent avec de nombreux aspects de votre expérience de paiement. C'est pour cette raison que nous offrons un essai gratuit de 30 jours. Cela nous donne suffisamment de temps pour vous aider si vous rencontrez des problèmes. Nous sommes également plus qu'heureux de prolonger cet essai si plus de temps est nécessaire.
J'ai examiné le problème et il semble qu'il y ait eu un conflit avec la remise mise en place dans Shopify et la remise de pré-achat d'OCU. Avec l'application supprimée, je ne peux pas être sûr à 100%. Cependant, je suis convaincu que le problème était que Shopify Draft Orders ne peut gérer qu'une seule remise. Détails dans notre base de connaissances.
Je vous ai contacté personnellement et j'aimerais passer un coup de fil pour passer en revue l'application et expliquer comment cela fonctionne et fournir toute aide supplémentaire dont vous pourriez avoir besoin. J'espère que nous pourrons nous connecter ! OCU est vraiment une application 5 étoiles et j'aimerais vous montrer cela de première main.
Steve & Team Zipify
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Steve here, Customer Service Manager with Zipify.com. I noticed your review of the app this morning and immediately looked into your experience with our support. I'm extremely sorry we let you down. You are important to us -- we can and will resolve the issue with discounts on checkout.
Upsells interact with many aspects of your checkout experience. It is for this reason we provide a 30 day free trial. This gives us ample time to assist you in the chance you run into any trouble. We are also more than happy to extend that trial if more time is needed.
I looked into the issue and it appears there was a conflict with the discount set up in Shopify and OCU's pre-purchase discount. With the app removed, I can't be 100% sure. However, I am confident the issue was that Shopify Draft Orders can only handle 1 discount. Details in our knowledge base.
I have reached out to you personally and would love to jump on a call to go over the app and explain how it works and provide any further assistance you may need. I hope we can connect! OCU truly is a 5 star app and I'd like to show you this first hand.
Steve & Team Zipify
Feels good, some simple editing tools are a little elusive.
Thanks for your feedback! We’re glad to hear you’re enjoying the app overall. If you ever need a hand finding a feature, our support team is just a message away!
I am giving 4 as there as some limitations, will change the rating as soon as the app improves. I think a major win for me would be an automatic option of up-selling the same product as in basket with priority on products. Right now I had to create a funnel per product which took a significant time to set up.
Hey ZenARTSupplies! Thanks taking the time to leave us a great review. We've definitely heard your feedback and already have this on our product roadmap. We'll be releasing this asap, and when we do we'll be in touch so you can start using this functionality. Hope you're enjoying OCU outside of this feature!
Solid app - have used in multiple stores and it's a great way to easily increase revenue. Would love some more design customization options - but... definitely still worth it as is!
Thanks for the review, Pure Southern Health! OCU is definitely a great way to easily increase revenue! We suggest taking time to try various funnels to continue seeing increases. Keep an eye on our blog for non-stop feature releases, including design customizations! If you need help with anything at all, please don't hesitate to reach out.
-Team Zipify
Appreciate the 4 stars—thanks for choosing One Click Upsell!