Avaliações (384)
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Good app. Makes huge difference. Nothing to complaint expect the cart popups don't work but overall I recommend
Hey Pawion! Thanks for the honest review. Could you reach out to our support team so we can take a look at your specific installation and figure out why those cart popups aren't working for you? Looking forward to getting these working! Talk soon!
-Team Zipify
So far so good!
Support is stellar. I had a lot of questions and they answered them all and helped me get up and running.
Hey Best Nest Wellness! Thank you for leaving us a review. We are stoked to hear that you had a stellar experience with our support team! We think they're awesome, too. If you need anything, please reach out.
- Team Zipify
it's always 5 stars when it comes to the Zipify support team! Got helped in around 5 minutes to solve my issue. Best Upsell and PPU in the business.
Thank you, L'Espace Famille! We agree that our Support Team is 5 stars all day, every day! We're really pleased to hear you got the help you needed so quickly and greatly appreciate the high praise of the Support Team and OCU! If you need help with anything at all, please reach out!
-Team Zipify
User friendly and has really helped improve our ACV! Definitely recommend adding this app onto your site
Hey Quality of Life Labs! Thanks for the honest review. Glad to hear OCU is helping improve your numbers! That's what we strive for. If you need anything please reach out!
-Team Zipify
Great app, brought so much more revenue! The customer service is also very quick and helpful. Must have app!
AlbumArt thanks for the great review. Glad to hear OCU is adding to your revenue! This is our aim with everything we do. If you need anything else please reach out!
-Team Zipify
Hello,
I installed the plugin, it worked fine in one of my stores, but it gives an error like this in one of my stores.
Error Image: https://i.hizliresim.com/397mjb5.jpg
Thanks, Kultsnack! We are glad to hear OCU is working well on one of your stores. We have reached out to troubleshoot your issues in your other stores. If you need help with anything else, please reach out to our awesome Support Team!
-Team Zipify
Good app, best customer service, specially Tasha, so TOP. -----------------------------------------
Hey Caricatúrame™! We are glad to hear that you are having a good experience with the app and our customer service team, especially Tasha. She rocks! Thank you for leaving us a review. If you need anything, please reach out.
- Team Zipify
Je désinstalle, le problème persiste aucune réduction ne s'applique. service clients inexistant !!!
Suite au 13/03/23
Le problème est résolu ! merci pour votre intervention !
Ici Steve, responsable du service client chez Zipify.com. J'ai remarqué votre avis sur l'application ce matin et j'ai immédiatement examiné votre expérience avec notre support. Je suis extrêmement désolé que nous vous ayons laissé tomber. Vous êtes important pour nous - nous pouvons et allons résoudre le problème avec les remises à la caisse.
Les ventes incitatives interagissent avec de nombreux aspects de votre expérience de paiement. C'est pour cette raison que nous offrons un essai gratuit de 30 jours. Cela nous donne suffisamment de temps pour vous aider si vous rencontrez des problèmes. Nous sommes également plus qu'heureux de prolonger cet essai si plus de temps est nécessaire.
J'ai examiné le problème et il semble qu'il y ait eu un conflit avec la remise mise en place dans Shopify et la remise de pré-achat d'OCU. Avec l'application supprimée, je ne peux pas être sûr à 100%. Cependant, je suis convaincu que le problème était que Shopify Draft Orders ne peut gérer qu'une seule remise. Détails dans notre base de connaissances.
Je vous ai contacté personnellement et j'aimerais passer un coup de fil pour passer en revue l'application et expliquer comment cela fonctionne et fournir toute aide supplémentaire dont vous pourriez avoir besoin. J'espère que nous pourrons nous connecter ! OCU est vraiment une application 5 étoiles et j'aimerais vous montrer cela de première main.
Steve & Team Zipify
________________________________
Steve here, Customer Service Manager with Zipify.com. I noticed your review of the app this morning and immediately looked into your experience with our support. I'm extremely sorry we let you down. You are important to us -- we can and will resolve the issue with discounts on checkout.
Upsells interact with many aspects of your checkout experience. It is for this reason we provide a 30 day free trial. This gives us ample time to assist you in the chance you run into any trouble. We are also more than happy to extend that trial if more time is needed.
I looked into the issue and it appears there was a conflict with the discount set up in Shopify and OCU's pre-purchase discount. With the app removed, I can't be 100% sure. However, I am confident the issue was that Shopify Draft Orders can only handle 1 discount. Details in our knowledge base.
I have reached out to you personally and would love to jump on a call to go over the app and explain how it works and provide any further assistance you may need. I hope we can connect! OCU truly is a 5 star app and I'd like to show you this first hand.
Steve & Team Zipify
Great app and great customer service! I wrote in confused about the functionality and they were very fast getting back to me and helped me with the issue. Now it's smooth sailing.
Hey Acting & Voice Studios! Thank you for the review. Glad to hear we were able to get things cleared up and sailing smooth! If you need anything else please reach out!
-Team Zipify
The app is incredibly intuitive and easy to use and believe me this is coming from a non-programmer.
The only thing better than the app is the support. I just had an issue on a weekend that I was trying to figure out and chatting solved my issue incredibly quickly.
They have a customer for life!
What a fantastic review to receive, ChromaLabel. We are beyond stoked to hear we have as customer for life in you. Our Developers pride themselves on making sure OneClickUpsell is as intuitive and user friendly as possible while our Support Team goes above and beyond to make sure they can resolve all Merchant obstacles quickly! If you need help with anything else, please don't hesitate to reach out!
-Team Zipify