One Click Upsell ‑ Zipify OCU , 367 avaliações
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Was working fine, then they changed the settings and now won't work with recharge anymore, poor communication to customers, no one let us know
Hey Amino, we are really sorry to hear that our app updates have caused you problems. As discussed with our support team updating to the newest version of ReCharge should fix the issue. We do apologize for not making that more clear to you. We always try to keep users informed of changes so they can take the appropriate actions, but in this case it seems we never got you that communication. Again we apologize, and hope that we can continue to build a good relationship moving forward. If you need anything else, please reach out to the team.
-Team Zipify
I used this app to upsell my products and it seems to work well. Had a rough go at it at first until I received help from support. Great guys thanks
Hey Eliot Grey! Glad to hear that you're up and running. Keep us posted how it goes. Just reach out if you need anything else!
-Team Zipify
We love the idea of the app and that Shopify now allows their check out to be used. The ThankYou page offer needs some work though. We had to turn off completely after losing $3k. Thank You Page product should not be added to customer orders unless they are paid for (currently, it adds it and then asks for customer payment, it's not very clear where the customer is supposed to pay again for the order if the customer does not pay, 30 mins later the order is edited and "removes" the thank you product from the Shopify order, but it does not edit the order in ShipStation, like it normally would when you edit an order in Shopify), so customers end up getting a FREE product. Hopefully OCU and Shopify can fix this glitch soon and offer OCU more payment options to use with the regular upsells. Support is good about getting back to you and explaining issues.
Hey Survival Frong! So sorry to hear about this issue. Can definitely understand that this is a problem. We’ve found your tickets and we did respond, but it looks like it hasn’t been read yet. Wanted to comment here as well to try and get this sorted for you. Upon further investigation we’ve found that the issue is that that Shipstation is fulfilling TY page orders before the customer has a chance to pay or have the item removed from the order due to failed payment. This isn’t something we can't fix from our side. However, we’re doing our best to contact Shipstation to see if we can work with them to fix this issue. We’re very sorry for the inconvenience this has caused.
Hands down best app of 2020. FIRE!!!! Easy to setup and really helps AOV. Truly a no brainer for any shopify store.
Glad to hear OCU is working well for you! Keep us posted if you need anything from the team!
The app boosted my AOV for sure. The issue is that when a customer adds a post-purchase offer to their order, it doesn't automatically request fulfillment for the new item from Printful which is my supplier. Leading to dozens of customers not getting their items or having the items shipped separately causing them to have to pay import fees twice. I've talked to everyone about this and they all say it's the other app's responsibility. Another thing is you don't have the option to edit the "pay now" button unless you edit your whole store's checkout button. So if you want it to say "add to order" to avoid confusing customers, you can't do that. I have multiple emails from customers ordering again by mistake since both the checkout buttons and upsell buttons must say the same thing. I love this app, but until these 2 issues can be fixed, I'll have to uninstall it for the sake of our customers.
Hey Liftmas Tree thanks for the review. I looked over your conversation with our support team and I'm sorry we weren't able to provide a better solution. We are trying to connect with Printiful to see if we can get a better sync between our apps. Sorry you're having such issues. We're working on getting this solved. Hopefully when we do we can welcome you back. If you need anything else please reach out!
-Team Zipify
Très complémentaire pour booster les ventes. La prise en main est simple, le chat pertinent. Je recommande
Salut Dingue de Bijoux ! Nous sommes ravis que vous ayez choisi OCU et que vous ayez eu une excellente expérience de démarrage et d'augmentation des revenus ! Merci pour la critique et la recommandation géniales. Si vous avez besoin de quoi que ce soit, n'hésitez pas à nous contacter !
Hey Dingue de Bijoux! We are stoked you chose OCU and have had a great experience with getting started and increased revenue! Thank you for the awesome review and recommendation. If you need anything, please reach out!
- Team Zipify
Nice app, Good features. Great support. The guy helped me with specific articles. Jeff he was. nice..
Hey Indians Kart, thanks for letting us know Jeff was able to help you. We'll definitely pass on the comment. If you need anything just reach out!
-Team Zipify
Wir haben die App erst 1 Tag, aber sie macht genau das, was sie soll. Und der Support ist schnell und hilfreich. TOP!
Ďakujeme za recenziu! From what I can understand things are working great. I'm so glad to hear that. If you need anything please reach out!
-Team Zipify
We just downloaded this app because our other upsell app had limited functionality. After the first couple of days we are already seeing a 2-3x increase in upsells which is amazing. I have no doubt over time, with more testing we will be able improve upon these early successes. This app is a no-brainer if you have up or cross sell products.
Hey Kennedy Blue! Thank you for leaving us a review. Stoked to hear that you're already seeing 2-3x increase in upsells with OneClickUpsell! We know you'll continue to improve upon your successes, too, and if you need anything, please reach out. Glad to have you on board!
- Team Zipify
So far, so good! Love how easy this program is to use and the customer service has been EXCELLENT! Heard about OneCLick and Zipify pages through a business consultant who has achieved great success in part due to these apps. Excited to complete more funnels!
Hey Nefertem! Thanks for leaving a great review. Glad to hear you've found OCU easy to work with. That is our goal. If you need anything just reach out!
-Team Zipify