One Click Upsell ‑ Zipify OCU , 331 avaliações
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Excellent app for upsell and cross sell. Team at Zipify OCU is very supportive. Since 98% of our traffic comes from Mobiles, after trying a few apps, we have settled for this as the layout and responsiveness of the screens is perfect for consumers.
Thanks for the praise, Herbalart! We're so happy to know you found the Support Team so helpful! If you ever need help with anything at all, please don't hesitate to reach out!
-Team Zipify
Amazing app for Upsell. I really recommend it, I tried different apps but this was the best I used so far.
Thanks for the review and recommendation, Fagaci! We are confident OneClick Upsell will continue to help boost your business! If you need help with anything, please reach out to our awesome Customer Support Team!
-Team Zipify
This has definitely increased our sales! Trying to tweak the way the upsells present on the pages but other than that this has been very helpful for us!
Thanks for the 5 star review, SimuLinen! We're stoked to hear that your sales have increased with the help of One Click Upsell! If you need help tweaking upsell presentation or with anything else, please don't hesitate to reach out to our awesome Customer Support Team!
-Team Zipify
Best app ever to increase your aov. Support is high level and funnels functions too. MUST Have. 10/5
Thanks for the 10 out of 5, Aveari! We agree that OCU is the way to go to increase your AOV! Our Support Team prides itself on helping merchants quickly and thoroughly. If you ever need help with anything else, please don't hesitate to reach out.
-Team Zipify
After installing OCU (Post purchase upsell page) I had up to 43% overreporting at Meta depending on the adset.
The support was despite obvious and transmitted data clearly disinterested and showed no interest in troubleshooting the problem.
All in all, a good app idea, but with such falsified data, the performance of paid traffic drops in relation far too much and I can not recommend this app. If the reporting does not return to normal after the uninstallation, the damage caused by the app is of course much greater.
I have now uninstalled the app and will check the coming weeks whether the reporting works again, if necessary I will update this review.
Hi, Exalt Commerce
First and foremost, please accept our sincere apologies for the inconvenience caused by being passed back to us in relation to the incorrect reporting of the Facebook pixel. It appears that the response you received from us mirrored the one provided by Shopify in most cases, which may have seemed impersonal. We want to assure you that this was not our intention, and we acknowledge that it was not an ideal experience for you. We understand that dealing with such problems can be incredibly frustrating and complex, and genuinely sympathize with your experience.
In our efforts to resolve the issue, our support team can attempt to open a support ticket on your behalf. However, based on our experience, reaching out to Shopify support directly may not always guarantee a solution. They often recommend utilizing the Shopify Community or contacting the app developer for assistance.
Rest assured, our support team did make every effort to provide you with the necessary details and documentation to demonstrate that our application is not causing the issue with the Facebook pixel. The links we shared, directing you to the Shopify Community thread and relevant documentation, aimed to offer alternative resources for troubleshooting. It’s worth noting that third-party apps are just one of many potential sources that could lead to the duplication of your pixel and the subsequent over-firing by 2 or 3 times.
Our team invested considerable time and effort in reviewing support conversations to identify any similar issues experienced by other merchants. Regrettably, we found that no other merchants had encountered the same problem. While this may indicate that the issue is not global with OCU, we fully understand that it does not negate your individual experience or the impact it had on your business.
To proceed toward a resolution, we would like to revisit the Facebook pixel over-firing if you are willing to reinstall OCU. Since removing OCU and its associated code from your store, you should have data on whether the issue was resolved. By reinstalling OCU and closely monitoring the pixel’s behavior, we can gather more conclusive evidence to determine if OCU is indeed the cause or if other contributing factors are involved. This data will help us build a strong case to present to Shopify’s support team.
We genuinely hope that you will respond and allow us to assist you further. We take app store reviews very seriously, and it is of utmost importance to us to prove that we offer some of the best support within the Shopify App Store network.
Thank you for your understanding, Exalt Commerce. We appreciate your patience throughout this process and assure you that we are committed to working towards a satisfactory resolution.
-Team Zipify
Super service client, app top
Thank you for your review, Wouf'Chef! If you need anything, please reach out.
- Team Zipify
Amazing app guys!! Their pre-purchase upsell is definitely worth it. You will get so much more revenue just by the pre-purchase feature. Ezra is also constantly making videos and giving a lot of hints on how to get bigger AOV and CVR. really amazing!
Thanks for the high praise, Inglows! We're excited to know you find OCU so amazing and have gotten great use and seen extra revenue! Stay tuned for more informative videos from Ezra. If you need help with anything, don't hesitate to reach out to our amazing Support Team.
-Team Zipify
I had an issue and reached out to customer service, where Jeff promptly replied to my email within two minutes. He swiftly identified and fixed the problem within just 15 minutes. Jeff's fast response and excellent problem-solving skills were impressive. Highly recommended this app! Thank you, Jeff!
We're so glad to know Jeff was able to promptly provide you with a solution, merruno! He and the rest of our Customer Support Team are always at the ready should you need additional help. Thanks for recommending us!
-Team Zipify
Really great app, super easy to use, and the support from the team is really good.
Highly reccomend to everyone!
Thanks for the review, Brina Shop! We are stoked to hear you find the app easy to use and the Support Team so responsive. Here at Zipify, we pride ourselves on our prompt and knowledgeable Support Team! If you need help with anything in the future, please don't hesitate to reach out.
-Team Zipify
Not only does the OCU app regularly increase my AOV, but the customer service reps are professional, knowledgeable, and eager to help. I have been using OCU for a few months now. I've only needed to contact the team a couple of times, but each time, the provide concise, accurate information that keeps me moving along with my business.
Thank you, BottifulHome! We agree that our Customer Support Team is professional, knowledgeable, and eager to help! And we're excited to hear that OCU has helped you regularly increase your AOV! If you ever need help with anything else, please reach out to our Support Team!
-Team Zipify