One Click Upsell ‑ Zipify OCU
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We are experiencing customer frustration with this app. Some customers are getting double orders of the same product through this App that they claim they did not order. Please advise. jl@bagups.com
Sofia from Zipify Apps Support here! 👋
I’m sorry to hear that you've experienced an issue with the double orders. Please refer to our recent email regarding this matter. It includes a situation breakdown and a request for your approval to begin the investigation process.
We look forward to hearing back from you!
honestly I had a couple glitches with the app, giving discounts when it shouldn't have, I let the team know and the fixed the glitch and also completely compensated me for the losses. Despite the glitch I 100% still use this app and will continue to do so, the slide cart drawer is better than other apps i've tried, the upsells work unreal, and their customer support is amazing, well worth installing
We really appreciate you taking the time to leave us a 5-star review and a valuable feedback! We are continuously working on improving our app to bring you the best experience possible, and we are delighted to hear you are enjoying all the current features! We look forward to delivering exciting new updates soon.
This is probably the only app that pays for itself right out of the bat. In the first week this app added 150$ of revenue (our store is small), but it sold products that havent been sold in 2 years and is selling new products every day. I havent even configured everything in OCU. I am blown away, thank you to Ezra and his team.
Thank you so much for your review! 🌟 We’re thrilled to hear that you are satisfied with the results.
App overall good. Post purchase is a problem because people cannot buy more of the same product in a knitting pattern - we need the AI to recommend other products, not whats in your cart already
We really appreciate you taking the time to leave us a 5-star review! Your feedback is incredibly valuable—it’s going straight to our Development team!
Absolutely love how easy the set up and even if you're not tech savvy, they give you pre-done templates to work with! This has increase my order value and massive upsells, which I found it sooner!
Thank you so much for sharing your experience! We’re thrilled to hear OCU has been easy to use and is already helping generate additional income for your shop. We’re excited to keep supporting your success! 🚀
OCU activated a free shipping promotion without notifying us - i never created this promo. Customers were getting free shipping without us knowing.
Sofia from Zipify Apps Support here!
We are sorry for the bad experience you've had with the shipping promotion activation. Please be assured we are currently working with you and dedicating our resources to resolving this issue completely.
me han cobrado este mes sin tener ningún plan con ellos y sin siquiera tener la app instalada. espero que me devuelvan el dinero, pero me parece de muy sinvergüenza, cuando no utilizo esta aplicación.
Soy Sofía de Zipify!
Gracias por compartir tu reseña. Entendemos que esto puede ser frustrante. Este tipo de problema suele ocurrir si la suscripción no se canceló por completo después del periodo de prueba eliminando la aplicación.
Por favor revisa tu bandeja de entrada para encontrar un correo nuestro con más detalles sobre este asunto.
The verdict is still out. Parts of the app are easy to manage. Others are a bit confusing to me.
Thank you for your review! We’re sorry to hear you found the app difficult to use. Our team is here to help, and we’d be happy to share best practices. We did reach out, and we’d love the chance to turn your experience around.
All my questions were satisfactorily answered and in a timely manner!
Thank you so much for your review! 🌟 We’re delighted to hear you had a great experience with our support team. Providing timely assistance is always our top priority.
Very easy to use. Works great. The built-in analytics are great.
Worth it!!
Will be implementing it on all of our sites.
Thanks for a great service/app.
Thank you so much for your review! 🌟 We’re thrilled to hear that you are satisfied with the analytics and other features.