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So impressed with the responsiveness of customer support. Kristina went above and beyond to help us adjust some code we were having trouble with after a theme update. So nice to have actual people to reach out to!
Dear The Comfort Company,
Thanks for the kind words! 😊 We're thrilled Kristina could go above and beyond to help with your code adjustments. Having real people ready to support you is what we're all about! 💪🙌
Team Zipify
I've had to reach out to customer service multiple times, and they have always helped me get to the bottom of every issue I've had.
I've noticed that the problem has never been with Zipify itself, but with random technical things that are just above my ability to figure it out myself (I'm kinda tech savvy but I definitely have my limits).
My husband who is in tech is usually trying to help me troubleshoot, and he's always blown away by Zipify's customer service. He says the depth of customer service they provide is unheard of in the tech world at this price point.
They're fast, responsive, patient, and very thorough.
Thank you, Zipify team!
Dear Evergreen Planner,
Thank you for the fantastic review! 🌟 We're beyond happy to hear that our customer service has been able to help you with every issue, no matter how tricky. It's great to know that even your tech-savvy husband is impressed with our support. We pride ourselves on being fast, responsive, patient, and thorough. Your kind words mean the world to us. Thanks for choosing Zipify! 🚀
Team Zipify
I love how seamlessly this integrates with my website and the customization is amazing!
Dear Moxie Malas,
Thank you so much for the awesome feedback! 🌟 We're happy to hear that you love how seamlessly Zipify integrates with your website and that you’re enjoying the customization options. It’s great to know the app is helping you create exactly what you need! If you ever need any assistance, we’re always here to help. 🚀
Team Zipify
For the last 3 years this has been amazing. Made me roughly 40k. Then all of a sudden it caused my add to cart button to not work for a complete day. That costed me about 2k. Like winning at the casino... ♂️
Hi there! Our records show https://comfortlabofficial.myshopify.com/ is not currently active and OCU was only installed for 3 months and deleted back in 2021. Would you mind reaching out to us at info@zipify.com to explain why the review was adjusted from a 5 star to a 3 star? Thanks so much.
One Click Upsell integrates well with my Shopify store on both mobile and desktop. The support team is great. When I had an issue, they were quickly on the case, kept me informed of status and quickly fixed the issue. Highly recommend!
Dear Cool Gear Pro,
Thank you so much for the awesome review! 🙌 We're happy to hear One Click Upsell is working smoothly on your store, and that our support team could help you out quickly. 🚀 We're always here if you need us. Thanks for the recommendation! 😊
Team Zipify
I mean, this is almost free money. Great customer service and statistically you are almost guaranteed to make incremental revenue to far offset the cost. Just do it and you won't be sorry I think. Tasha was a great help to set up funnels.
Dear Mondial 1908 Shaving US,
Thank you for the awesome review! 🌟 It's fantastic to hear that you had a great experience with our customer support. We think Tasha is great too. Thanks for choosing us and happy upselling! 🚀
Team Zipify
This app has been such an amazing addition to my business' shop! Because of One Click Upsell I have seen my average order value go up, and I'm finally experiencing true passive income.
The app is easy to use and the setup options are super flexible which have been fun to test out. My conversions have been high so you're definitely missing out on extra revenue by not using this app in your Shopify shop.
Dear Booked & Banked,
"Wow, we're thrilled to hear about your success! 🎉 Seeing your average order value go up and experiencing true passive income is fantastic! 😍 We're glad you find the app easy and fun to use. Thanks for sharing your experience and for the kind words. Keep rocking those high conversions! 🚀💰"
Team Zipify
updated our review after OCU fixed its glitch, resolved the issue. Appreciate the work Ezra puts in to helping educate merchants and the info/demo call i just had with Brittany from Zipify. Bottom line is that no systems are 100% you have to stick with the ones with the best/swiftest support
Dear Lizzy James,
Thank you so much for updating your review! 🙏 We're glad to hear that the glitch was resolved and that you're happy with the support you received. Ezra's dedication to educating merchants and Brittany’s help on the demo call really reflect the heart of what we aim to do—provide top-tier service and support. You’re absolutely right—no system is perfect, but we’re committed to being there swiftly when needed. Thanks again for your trust in Zipify, and we’re here whenever you need us! 🚀
Team Zipify
Can't recommend this app. Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items. We were able to reproduce this issue on our own repeatedly. Kind of a joke. Then we noticed one of the upsell items wasn't successfully adding.
We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work. Overall I feel like we were a very low priority for them and I don't feel like they cared much to read our report of the issue carefully, or take it very seriously. For what they charge per month plus their commission, the service was totally unacceptable.
Hi there!
My name is Chris and I am Customer Support Manager here at Zipify. I wanted to quickly address the issues presented. For issue one- “Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items.”
We were unable to confirm this issue and sought more information to troubleshoot the issue. When we did not hear back for 48 hours we sent a follow up email. We received a response two weeks later which caused the delay. Our Support team responds to all incoming emails/messages on the day they are received. As far as the issue presented, we have protections in place that prevent discounted items from being purchased if the trigger item is removed. We did not see any evidence in our logs of that behavior.
For the second issue presented:
“Then we noticed one of the upsell items wasn't successfully adding.
We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work.”
We were able to confirm this bug that was unique to your store’s setup. Our Dev team applied a custom fix within 4 days that would prevent this behavior from reoccurring regardless of browser.
We apologize your experience with OCU wasn’t what you were expecting. I think the crux of the misunderstanding here was waiting on additional information for an extended length of time. We wish you and your store all the success moving forward.
best upsell app that i've found. have tried some others but this one has the best user interface and experience.
Dear Yoga Strong,
Thank you for the awesome review! 🌟 It's fantastic to hear that you think our upsell app is the best. We're glad you love the user interface and experience. Thanks for choosing us and happy upselling! 🚀
Team Zipify