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Another home run for OCU's customer service! They created a short video to show me how to replace an offer with another product. They're fast, accurate, and they never talk down to their customers. A+ rating.
Libby Hellmann
Dear Libby Fischer Hellman,
Thank you so much for the kind words! We're happy to hear that you stuck with it and are now seeing the value of OCU in boosting your income. 🙌
Our team is always here to help, and it means a lot to know we could clear up a tough one for you — especially when even Shopify Support was stumped! 😊
If you ever need anything else, don’t hesitate to reach out. We're here to help you keep growing!
Team Zipify
Amazing team of developers and tirelessly helped me work through a shopify glitch, even whilst on a free trial.
I have made lots of additional revenue since trialing so will certainly sign up. Highly recommend
Dear erthlash,
Thank you so much for the kind words! We're thrilled to hear you've already seen extra revenue during your trial — that’s exactly what OCU is here for! 🚀
Our team is always happy to dig in and help, and it means a lot that you noticed our commitment, even during your trial period. Can’t wait to see what you accomplish next — and we’re here whenever you need us!
Team Zipify
Great upsell app - have used others before but it really doesn't compare to the level of flexibility this one allows. And how easy it is to work with.
Dear Ninth Path Mushrooms,
Woohoo! 🎉 Thanks so much for the awesome review! We’re pumped to hear that you’ve tried other upsell apps but found ours to be in a league of its own 💪✨ Flexibility and ease-of-use are exactly what we’re aiming for, so it’s amazing to hear that it’s hitting the mark for you. If you ever need help or want to explore even more of what the app can do, we’re always here for it! 🚀🙌
Team Zipify
With all seriousness, this app is a game changer. Our revenue increase is amazing. The team is very knowledgeable and always ready to jump on a call. Highly recommend
Dear Huckle Bee Farms LLC,
Wow — thank you for the incredible feedback! We're so happy to hear that OCU has made such a positive impact on your revenue. Our team is always here to support you, and it means a lot to know that’s been felt on your end. We appreciate the recommendation and look forward to seeing your continued success!
Team Zipify
App is super is easy to install / set up - started generating within minutes of being uploaded. The support team at Zipify are also next level - nothing is an issue, they really want "you" to get the max out of the APP
Dear Savvy Touch,
Wow—thank you so much!
We’re so glad to hear that the setup was smooth and that you started seeing results right away! 🎉 Our support team truly loves helping merchants succeed, so it means a lot to hear that their effort came through. We’re excited to keep supporting you as you grow with the app!
Team Zipify
Just from one $5.99 upsell, I've increased my sales by $500 in two weeks. It's been so worth it!
Dear Electric Pony,
Wow—that’s amazing! 🎉 A $5.99 upsell turning into $500 in just two weeks? That’s the kind of success we love to hear about! Thanks so much for sharing and for the 5-star review—it means a lot. If you ever want to test out even more offers or need any tips, we’re always here to help you keep that momentum going! 🚀💸
Team Zipify
Using the slide-out cart which works very well for my store. The support team is outstanding and was able to help me with a critical bug on a sundayafternoon.
Dear Ocean Bites,
Thank you so much for the kind words! We're thrilled to hear the slide-out cart is working well for your store. Our support team is always happy to help — even on a Sunday! If you ever need anything else, don’t hesitate to reach out. Wishing you continued success and great conversions!
— Team Zipify
Brittany is always super attentive to our needs, and we have found OCU to work very well for us over the last few years!
Dear Manta Sleep,
Thank you for the kind words! 🙌 We're so glad to hear that OCU has been working well for you over the years. Brittany will be thrilled to know her support has made such a positive impact 💛. We truly appreciate your continued trust in us!
Team Zipify
The product itself is ok, but there are just a couple of things I would like to point out.
1. Customer service: although I have been happy in the past with their professionalism and thoroughness of responses, I can't help but rate their service as not good after the most recent conversations. Super "template answers" and you have to make the request at least 3-4 times before you get an answer actually tailored for you.
2. Product: it's quite intuitive, but the fact that it is unusable if a customer purchases with a different currency than your store makes it virtually unusable unless you sell to one market only.
3. Subscription plan: you have a 30-day free trial, and so far so good, after that you pay in increments based on the additional revenue the app generates for you + a fixed monthly fee no matter what happens. This is not at all clear when you subscribe. They will also continue to charge you the fixed even if you deactivate the app and remove it from your store... according to them the only way to not pay it is to message them and have them issue you a refund credit but only after you've paid (although a colleague once did it first, since it's the most intuitive thing to do).
Overall, I don't feel like recommending it now and I'm actively looking for an alternative. Maybe I will change my review in the future.
Dear Virela Pets,
Thank you for sharing your honest feedback. We appreciate you recognizing our past customer service efforts, and we're sorry to hear that your recent experience didn’t meet your expectations. We take your concerns seriously and will review how we can improve our responses to be more personalized and efficient.
Regarding the product limitations with multi-currency purchases, we understand how important this is for global sellers, and we’re actively looking for ways to enhance functionality in this area.
As for the subscription plan, we apologize for any confusion. We strive to be transparent about pricing and appreciate your feedback on the clarity of the billing process. If there's anything we can do to address your concerns or clarify details further, please don’t hesitate to reach out—we’d love the opportunity to improve your experience.
We truly value your business and hope to regain your trust in the future.
Team Zipify
Great upsells features, easy to use, app is working great, support is nice. 10/10 experience. Thanks team
Hey there,
Thank you so much for the amazing review! 🙌 We're thrilled to hear you're enjoying the upsell features and finding the app easy to use. Our team truly appreciates your kind words about the support as well. We do have a pretty great support team!
We're here if you ever need anything.
Thanks again!