One Click Upsell ‑ Zipify OCU

Hey Acrowallet Technologies! Thanks for the kind review! Glad you're enjoying both the app and our amazing support team! We're here to help with whatever you need. Just reach out.
-Team Zipify

Thanks for the 5-star review, ModernMetalSongwriter! We're stoked to hear you love the usability and live support offered by OCU! Our team is available 24/7, so if you need help with anything, don't hesitate to reach out!
-Team Zipify

Thanks, Fort Sill Photography! We're elated to hear how impress you are with the quick results from OCU! We pride ourselves on the functionality and and benefits of OCU; if you ever need help with anything, please reach out to our awesome Support Team.
-Team Zipify

Hey Suprintr! YOU'RE THE BEST! Thanks for leaving us a review. If you need anything, please reach out.

- Team Zipify

Hi The Paw Co. Steve here, Customer Service Manager with Zipify.com. This review is very concerning. I'm extremely sorry you had such a negative experience and I'd like address each of your concerns and do what we can to make it right. Regretfully, I was unable to locate any outreach from your store to our support team with the concerns mentioned. If you did attempt to reach us please let me know what email address you used so I can review the support you received.

First, I'd like to address the charge for OCU. The $35.00 charge has been refunded as of 1/18/2023. This refund will show in 5-7 days on the purchase credit card. The charge was created ($35.00) 12/15/22 and the app was removed (billing canceled) 12/16/22. This will result in a charge but we are always happy to refund when a merchant wasn't satisfied or if the merchant intended to uninstall before the trial ended.

Next is the more concerning issue of your with the checkout button on your store. The feature you used of OneClickUpsell was the pre-purchase upsell function. This feature does have to interact with the store's theme and there can be conflicts with custom-built themes or regular themes that we haven't worked with before. While this is rare it can happen. Our support team is well equipped to handle any conflicts with our app and can remove the OCU code snippet as well as have our developers resolve any conflict issues. The OCU code snippet can also be removed from the app by turning the app status off. This will immediately fix issues that result from a conflict. Our support would have instructed the store to do this or done it for the store owner by requesting store access as an app developer. I apologize that we didn't get this information to you.

We are very much interested in improving and learning from your negative experience. If you'd like to share what we could have done better to provide you support I will take direct action based on your feedback.

I hope we can work together to improve your experience or at least learn from this experience. Wishing you massive success!

Kind Regards,
Steve

Hey, Mind's Eye! Thanks for the review. We are continuously rolling out new features and updates for OCU, so stay tuned! If you need anything or have any questions, please reach out!
-Team Zipify

Hey Purezzanatural.com! Thanks for the great review. I used Google translate to fully understand what you wrote, and we greatly appreciate that OCU is working well for you and it's been easy to install and use. If you need anything please reach out!
-Team Zipify

Hey Urban Worm Company, this is great news! Thanks for giving us a shot. Glad to see it's working. If you need anything please reach out!
-Team Zipify

Hey My Land! We are happy you chose OCU, too! Stoked to hear setup was easy and sales started immediately. Also happy that you had a great experience with our support team. Thank you so much for leaving us a review and for the recommendation. If you need anything, please reach out.
- Team Zipify