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Database connection errors (max_user_connections exceeded) took down our
live store for hours. Developer responded saying it was "fully fixed" and
a "temporary server issue."
Checked after their response - SAME ERROR STILL VISIBLE.
Either the fix wasn't actually applied, or this is a recurring problem
they're not being honest about. A "temporary server issue" doesn't cause
max_user_connections errors - that's poor connection pooling in their code.
Not acceptable for production use.
Hi Amoor Atelier,
Thank you for your feedback. We sincerely apologize for the disruption this issue caused to your store — we understand how critical stability is for a live production environment.
The database connection issue has now been fully resolved. We have implemented fixes and additional safeguards to ensure proper connection handling and to prevent this from recurring. The app is currently running correctly and stable.
We truly appreciate you highlighting this, as it helps us continuously improve the reliability of our system. If you would be open to it, we would welcome the opportunity to reconnect and ensure everything is performing as expected on your end.
Thank you for your patience and for bringing this to our attention.
Thank you
We’ve been running our Shopify store and Zoho Books setup for over 5 years, processing around 20,000 orders every month, so finding a reliable integration is absolutely critical for us. After struggling for a while with Zoho Inventory’s own built-in integration app, we realized it simply couldn’t handle the level of automation and customization our business needed.
That’s when we switched to “Integrates with Zoho Books” by Expound Coderz — and the difference has been night and day.
What impressed us most:
Flawless data sync: Orders, customers, and payments updates all flow seamlessly between Shopify and Zoho Books without manual effort.
Custom automation: The developers helped us set up advanced rules and sync logic tailored to our workflow — something the official Zoho app never offered.
Rock-solid performance: Even with our high volume (20K+ orders/month), the sync is fast and consistent with zero data mismatches.
Exceptional support: The Expound Coderz team is incredibly responsive and knowledgeable about both Shopify and Zoho. They understand real-world business needs and implement changes quickly.
Continuous improvement: You can tell they genuinely care about making the app better. We’ve seen regular updates and refinements that keep things running smoothly.
After years of using Zoho’s native integration, this app has been a game-changer. It brought the automation, flexibility, and reliability we always wanted. If you rely on Zoho Books and Shopify to power your business, don’t waste time experimenting — this is hands-down the best integration available.
Thank you, Expound Coderz, for delivering exactly what serious Shopify merchants need!
HI MakerBazar,
Thank you so much for this incredibly detailed and thoughtful review!
Managing 20,000+ orders per month is no small task, and we truly appreciate the trust you’ve placed in us to power such a critical part of your operations. Hearing that our integration delivers the automation, flexibility, and reliability your business needs means a lot to our entire team.
We’re especially glad that the custom sync logic and advanced automation features have made a real difference in your workflow. Building solutions that go beyond basic integration — and truly support real-world, high-volume businesses — is exactly what we aim for.
Your recognition of our performance, data accuracy, and continuous improvements motivates us to keep raising the bar. We’re committed to ensuring the sync remains fast, stable, and fully aligned with evolving business needs.
Thank you again for your trust and partnership. We look forward to supporting your growth for many more years to come!
Thank you
Great experience with Jatin and his team — super easy to reach on WhatsApp, always polite and quick to respond, and really flexible with our timings. Made the whole process effortless!
Hi Maison Sable,
Thank you so much for your amazing feedback!
We’re truly glad to hear that you had a great experience and found the communication smooth and convenient. Providing quick, polite, and flexible support is something we always strive for, so it’s wonderful to know it made the process effortless for you.
We really appreciate your trust and look forward to working with you again in the future! 😊
Thank you
Nice working application. We had some initial issues with setting up the sync. But that was swiftly resolved by the support team, they responded quickly and friendly.
Would recommned.
Hi Rave,
Thank you so much for your kind feedback!
We’re glad to hear that you’re happy with the application. We understand that initial setup issues can happen sometimes, and we’re pleased that our support team was able to resolve everything quickly and smoothly for you.
Your recommendation truly means a lot to us. If you ever need any further assistance, we’re always here to help! 😊
This app works as intended. If you do not have sales orders activated in your Zoho Books account, then you still get the invoices. Support has been great and Suraj specifically has been very helpful and is even willing to make upgrades that accommodate the process. Highly recommended.
Thank you so much, Halo Hair TT, for your wonderful feedback! We’re delighted to hear that the app is working as intended for your Zoho Books setup, and we’re especially glad our support team — could assist you effectively.
Your recognition of our efforts to provide timely support and even adapt features when needed means a lot to us. We’re committed to ensuring our users have a seamless experience, and feedback like yours motivates us to keep improving.
We truly appreciate your recommendation and look forward to continuing to support your business needs!
This app is very compatible for integration with Zoho and Shopify.
We would like to give recommendation to all peoples who want accuracy in financial/ revenue transactions.
Hi Your Ceramic Store,
Thank you so much for your strong recommendation!
We truly appreciate your trust and are glad to know that the app is helping ensure accuracy in your financial and revenue transactions. Delivering reliable and precise results is our top priority.
Your support means a lot to us, and we look forward to continuing to serve you. If you ever need any assistance, we’re always here to help! 🙏
Thanks
the response times were abysmal. I often had to wait days just to get a basic update on my issues. When they finally did respond, the solutions offered were either ineffective or caused additional problems.
the overall experience was a waste of time and money. I ended up having to hire a different company to fix the mess that this company created. I would strongly advise anyone considering their services to look elsewhere.
Hi Umed Mart, we’re truly sorry to hear about your negative experience. We noticed that your initial review was very positive, so we’re concerned to see such a drastic change later on. We take all feedback seriously, and while we respect your perspective, we’d like to clarify that many of our customers are satisfied with both our app and our support services.
That said, if you experienced delays or unresolved issues, we sincerely apologize. Our support team strives to provide timely and effective assistance, and we’re continuously improving our response process to avoid such cases.
Please reach out to us at contact@expoundcoderz.com with your details so we can investigate what happened and work on resolving any remaining concerns. Your feedback matters, and we’d like the opportunity to restore your trust.
The app is great and so is the support. Suraj guided us through all steps and resolved all queries. I highly recommend this.
Hi Pallavi Swadi,
Thank you so much for your wonderful review!
We’re truly glad to hear that you’re happy with the app and the support experience. It means a lot to us that all your queries were resolved smoothly.
Your recommendation is greatly appreciated and motivates our team to continue delivering the best possible service. If you ever need any assistance in the future, we’re always here to help!
Thank you again for your trust and support! 🙏
App Works very well, easy to install and very quick problem resolution while installation. I wish you all the best and thank you for helping out. Looking forward to work with you again.
Hi Atelier des Uniformes,
Thank you so much for your kind words and positive feedback!
I’m really glad to hear that the app is working well for you and that the installation process was smooth. It was my pleasure to assist you, and I truly appreciate your trust and support.
If you ever need any further help, customization, or new features, I’ll be more than happy to assist.
Looking forward to working with you again soon! 😊
Useless app, make you to only pay, no support, response, never worked for me, struggled to get connected with zoho books past two but never worked. I paid money, shopify should look into such scrap apps who are making us to pay but never provide service. please dont subscribe this app , simply you will burn your money
Hi Nithin and Shobana,
Thank you for your feedback, but we’d like to respectfully clarify that your review does not reflect the actual timeline of our communication or our support efforts.
🔹 Support Was Prompt and Within SLA
You installed the app on Saturday, May 10, at 12:09 PM, and messaged us at 2:22 PM. We replied in just 27 minutes at 2:49 PM. Unfortunately, by that time, you had already uninstalled the app, so we had no way to assist you further.
You reinstalled the app the next day, Sunday, May 11, at 7:31 AM, and contacted us again at 7:49 AM. Even though it was a weekend (our non-working day), we still responded promptly at 8:18 AM, well within our 24-hour SLA for your $3.99 Basic Plan. Once again, the app was uninstalled shortly after, with no reply from your side.
🔹 No Charges Were Made yet
Despite your claim that you “paid money,” you were never charged for trail Plan. While the subscription was started briefly, it was cancelled before any billing occurred. Screenshot ( https://snipboard.io/a9HrKx.jpg )
🔹 You Didn’t Give Us a Chance to Help
We take pride in supporting our users quickly and professionally. But in your case, we responded twice — once on a weekend — both times within 30 minutes, and each time the app was uninstalled before we could provide any real assistance.
🔹It’s unfair to label the app as “useless” or “scrap” when no opportunity was given to support or guide you through the setup. The app works for many merchants, and we’re always available to help when given the chance.
We hope this explanation helps others understand that your experience does not reflect our usual support standard or billing process.
Thank you,