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Database connection errors (max_user_connections exceeded) took down our
live store for hours. Developer responded saying it was "fully fixed" and
a "temporary server issue."
Checked after their response - SAME ERROR STILL VISIBLE.
Either the fix wasn't actually applied, or this is a recurring problem
they're not being honest about. A "temporary server issue" doesn't cause
max_user_connections errors - that's poor connection pooling in their code.
Not acceptable for production use.
Hi Amoor Atelier,
Thank you for your feedback. We sincerely apologize for the disruption this issue caused to your store — we understand how critical stability is for a live production environment.
The database connection issue has now been fully resolved. We have implemented fixes and additional safeguards to ensure proper connection handling and to prevent this from recurring. The app is currently running correctly and stable.
We truly appreciate you highlighting this, as it helps us continuously improve the reliability of our system. If you would be open to it, we would welcome the opportunity to reconnect and ensure everything is performing as expected on your end.
Thank you for your patience and for bringing this to our attention.
Thank you
the response times were abysmal. I often had to wait days just to get a basic update on my issues. When they finally did respond, the solutions offered were either ineffective or caused additional problems.
the overall experience was a waste of time and money. I ended up having to hire a different company to fix the mess that this company created. I would strongly advise anyone considering their services to look elsewhere.
Hi Umed Mart, we’re truly sorry to hear about your negative experience. We noticed that your initial review was very positive, so we’re concerned to see such a drastic change later on. We take all feedback seriously, and while we respect your perspective, we’d like to clarify that many of our customers are satisfied with both our app and our support services.
That said, if you experienced delays or unresolved issues, we sincerely apologize. Our support team strives to provide timely and effective assistance, and we’re continuously improving our response process to avoid such cases.
Please reach out to us at contact@expoundcoderz.com with your details so we can investigate what happened and work on resolving any remaining concerns. Your feedback matters, and we’d like the opportunity to restore your trust.
Useless app, make you to only pay, no support, response, never worked for me, struggled to get connected with zoho books past two but never worked. I paid money, shopify should look into such scrap apps who are making us to pay but never provide service. please dont subscribe this app , simply you will burn your money
Hi Nithin and Shobana,
Thank you for your feedback, but we’d like to respectfully clarify that your review does not reflect the actual timeline of our communication or our support efforts.
🔹 Support Was Prompt and Within SLA
You installed the app on Saturday, May 10, at 12:09 PM, and messaged us at 2:22 PM. We replied in just 27 minutes at 2:49 PM. Unfortunately, by that time, you had already uninstalled the app, so we had no way to assist you further.
You reinstalled the app the next day, Sunday, May 11, at 7:31 AM, and contacted us again at 7:49 AM. Even though it was a weekend (our non-working day), we still responded promptly at 8:18 AM, well within our 24-hour SLA for your $3.99 Basic Plan. Once again, the app was uninstalled shortly after, with no reply from your side.
🔹 No Charges Were Made yet
Despite your claim that you “paid money,” you were never charged for trail Plan. While the subscription was started briefly, it was cancelled before any billing occurred. Screenshot ( https://snipboard.io/a9HrKx.jpg )
🔹 You Didn’t Give Us a Chance to Help
We take pride in supporting our users quickly and professionally. But in your case, we responded twice — once on a weekend — both times within 30 minutes, and each time the app was uninstalled before we could provide any real assistance.
🔹It’s unfair to label the app as “useless” or “scrap” when no opportunity was given to support or guide you through the setup. The app works for many merchants, and we’re always available to help when given the chance.
We hope this explanation helps others understand that your experience does not reflect our usual support standard or billing process.
Thank you,
No clear bill instruction upfront