Did you know that 83% of consumers need some kind of customer support when making an online purchase? And 45% of customers abandon an online transaction if their questions or concerns are not addressed quickly.
Businesses that interact with potential customers online are better placed to build a connection and increase their revenues. The Zopim live chat app will let you answer your customer’s questions in real time and ease them into a purchase.
With Zopim Live Chat, visitors to your website will be able to chat directly with you through the widget and you can manage multiple conversations through the online Dashboard.
- Mobile optimized: your customers can chat with you from any device using our mobile optimized chat widget
- Proactive chat: rather than chatting with every single person yourself, you can increase the chances of high value engagement (and more sales) by using Triggers to automatically reach every visitor
- Advanced analytics: our analytics dashboard lets you monitor visitor flow, usage patterns, and lets you jump in whenever a customer might need help
What makes Zopim the best choice for live chat?
- We’re the most popular live chat provider in the world - loved by over 150,000 businesses
- A simple and highly customizable chat widget to complement your website and taste
- User friendly dashboard lets you monitor visitor activity and manage chats
- 24 hour live chat support from our trained experts on any weekday (visit zopim.com)
- Available in over 40 languages
Some Geeky Facts
- Works across most major desktop and mobile browsers (Internet Explorer 6+, Firefox, Google Chrome, Opera, Safari)
- Average uptime is 99.8%.
- HTML5 dashboard
- iPhone, Android, and BlackBerry apps
- Integrates seamlessly with UserVoice, Salesforce, Highrise, Batchbook, Zendesk, vTiger and many more.