Powerful new features, services and plugins for your Shopify store

All Apps / Customer Service / Zopim Live Chat

Zopim Live Chat

Zopim Live Chat

Developed by Zopim Technologies Pte Ltd

Get
Price: Free – $20.00 / month More info
  • Increase sales conversions and customer satisfation
  • Fast and simple setup
  • Chat with clients from any browsers or on iOS/Android app

Did you know that 83% of consumers need some kind of customer support when making an online purchase? And 45% of customers abandon an online transaction if their questions or concerns are not addressed quickly.

Businesses that interact with potential customers online are better placed to build a connection and increase their revenues. The Zopim live chat app will let you answer your customer’s questions in real time and ease them into a purchase.

With Zopim Live Chat, visitors to your website will be able to chat directly with you through the widget and you can manage multiple conversations through the online Dashboard.

Key Features:


  • Mobile optimized: your customers can chat with you from any device using our mobile optimized chat widget

  • Proactive chat: rather than chatting with every single person yourself, you can increase the chances of high value engagement (and more sales) by using Triggers to automatically reach every visitor
  • Advanced analytics: our analytics dashboard lets you monitor visitor flow, usage patterns, and lets you jump in whenever a customer might need help
  • What makes Zopim the best choice for live chat?


  • We’re the most popular live chat provider in the world - loved by over 150,000 businesses

  • A simple and highly customizable chat widget to complement your website and taste

  • User friendly dashboard lets you monitor visitor activity and manage chats

  • 24 hour live chat support from our trained experts on any weekday (visit zopim.com)

  • Available in over 40 languages
  • Some Geeky Facts


  • Works across most major desktop and mobile browsers (Internet Explorer 6+, Firefox, Google Chrome, Opera, Safari)

  • Average uptime is 99.8%.

  • HTML5 dashboard

  • iPhone, Android, and BlackBerry apps

  • Integrates seamlessly with UserVoice, Salesforce, Highrise, Batchbook, Zendesk, vTiger and many more.

Zopim Live Chat reviews (58)

posted

Tried many of the chat apps, Zopim is the best.
the nicest visually, very easy to use and the only chat that you can track your customer on your site as you talk to them, you know how many times they have been to your site etc and reply on mobile via a app.

posted

very easy to use. Easy set work. Love this app.
Customer love to leave message via Zopim offline chat rather than using contact form.

posted

must have! great tool to connect with customers, I get messages all the time

posted

Love this App especially the notification noises!!

posted

Great App and good support!

posted

very limited features for placement and size with the chat box , makes irritating sounds , and sometimes times out, no point in using it , entry level price is $14.99 per month , it's just not worth it when there are other chat clients doing the same job at a lot less

posted

I couldn't even go thru with it... live chat representative does not live on planet earth... you ask the same simple question a million times (where to add the widget embed code) and she kept repeating something completely not relevant... so annoying and a waste of time!

posted

Great chat , has many many settings for my store, but price very high for operators more then 1 ( because 1 is free). I hope you can drop your price in future! They has app for my Android and i can chat with customers directly from phone! ))))

posted

Would be giving it 5* if the chat worked while customers are checking out (so no helping them there) BUT this may also be a Shopify issue.

posted

Love this, super simple to set up and get going, and very cheap too, of all the live chat apps this was our fav.

Get
Free – $20.00 / month

Support & Sales

Zopim Technologies Pte Ltd
(+65) 6570 5494
support@zopim.com
zopim.com
Get Support

Screenshots

  • Large
  • Thumb
  • Thumb
  • Thumb

Are you a developer? Become a Shopify partner or submit your app.