Powerful new features, services and plugins for your Shopify store

All Apps / Customer Service / Zopim Live Chat

Zopim Live Chat

Zopim Live Chat

Price: Free – $20.00 / month More info
  • Increase sales conversions and customer satisfation
  • Fast and simple setup
  • Chat with clients from any browsers or on iOS/Android app

Did you know that 83% of consumers need some kind of customer support when making an online purchase? And 45% of customers abandon an online transaction if their questions or concerns are not addressed quickly.

Businesses that interact with potential customers online are better placed to build a connection and increase their revenues. The Zopim live chat app will let you answer your customer’s questions in real time and ease them into a purchase.

With Zopim Live Chat, visitors to your website will be able to chat directly with you through the widget and you can manage multiple conversations through the online Dashboard.

Key Features:

  • Mobile optimized: your customers can chat with you from any device using our mobile optimized chat widget

  • Proactive chat: rather than chatting with every single person yourself, you can increase the chances of high value engagement (and more sales) by using Triggers to automatically reach every visitor
  • Advanced analytics: our analytics dashboard lets you monitor visitor flow, usage patterns, and lets you jump in whenever a customer might need help
  • What makes Zopim the best choice for live chat?

  • We’re the most popular live chat provider in the world - loved by over 150,000 businesses

  • A simple and highly customizable chat widget to complement your website and taste

  • User friendly dashboard lets you monitor visitor activity and manage chats

  • 24 hour live chat support from our trained experts on any weekday (visit zopim.com)

  • Available in over 40 languages
  • Some Geeky Facts

  • Works across most major desktop and mobile browsers (Internet Explorer 6+, Firefox, Google Chrome, Opera, Safari)

  • Average uptime is 99.8%.

  • HTML5 dashboard

  • iPhone, Android, and BlackBerry apps

  • Integrates seamlessly with UserVoice, Salesforce, Highrise, Batchbook, Zendesk, vTiger and many more.

Zopim Live Chat reviews (47)


Love it, thats a real conversion booster!


Great app. Quite expensive if you want more than one user but the app works really well. Would recommend.


Great live chat app


We've uninstalled the application and the app still displays on our website as support being offline.

I'm certain this is causing a dip in our conversion rate. Why would we be offline during standard business hours? :(

I've used Zopim for the previous year and half with little issues.

I do wish they would improve the quality of the mobile app though. It's unusable and actually causes more harm than good so would recommend you to not even bother with that if you are thinking about using Zopim as a chat solution.


If I could post zeros stars I would. Zopim was a great chat for the 1st 6 months and then server errors kept dropping chats. They offer discounts for signing long term contracts, but when they cannot fix the issue and we went through months of support after support, they offer no refund. Support's solution was it must have been connection issues, but from our end, we were running at 150/20 internet speed. We finally had to switch to another chat service because customers were getting upset and have had no issues with the other chat company.
Poor Customer Service, Poor Support.


My coworker recommended this app, and it looks like a good deal I've always been looking for!


Great app to live chat with clients to see if they have any questions on shipping rates, ETA, etc.


Great app. Thanks Zopim!


Great way to instantly connect with potential and returning customers. Recommend it!


It works really well with just about no training needed to use it. Price is reasonable.

Free – $20.00 / month
Zopim Technologies Pte Ltd

Support & Sales

(+65) 6570 5494
Get Support


  • Large
  • Thumb
  • Thumb
  • Thumb

Are you a developer? Become a Shopify partner or submit your app.