Zotabox: Promote & Convert 20+

★☆☆☆☆

Update! Please contact them again and refund money.
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We were using this app on both Ecwid and Shopify, and our experience has been disappointing. After a month of back-and-forth with support to identify a system glitch, they suggested we upgrade to the Starter plan, assuring us it would resolve the issue. However, after two weeks, we encountered the same problem again.

The support conversation felt like a game of ping-pong, where instead of resolving the issue, they started discussing the possibility of a refund since we weren't using the app due to the glitches. Rather than helping us, they recommended contacting Shopify Support, which we are now doing.

We do not recommend this app if you are looking for smooth and effective support. In conclusion, we felt that we wasted our time and found the process exhausting, with responses that led nowhere. This experience was particularly disappointing because we had previously used the app with positive results, but this time it has been completely unsatisfactory.

Was told by the CEO of this app that they don’t provide any support to those on their free plan and that I’d have to upgrade and pay them to get any help! I thought that was quite rude. Especially coming from the founder itself.

I installed this on my website and it broke it. I would use it with caution. I would not use it again.

First off keep in mind, I am not a free customer. I am a paying customer. Im going to address each one here on shopify so they dont think its copy and pasted. When I asked this company as to WHY the WHOLE bar isnt clickable like in HExtohm's bar and all the other promo bars (even other FREE ones), their response was this

"Hi, we have not had very many requests for this feature. If we get more requests we will consider updating our code for everyone.

Thank you for your suggestion. It helps us to prioritize our work. "

Thats their response. Seriously. For a simple line of code to change a BUTTON to the whole div which I can code about 3 minutes isnt an option. So because you havent had any requests for this you dont want to go fix it and make it like every other free one. Its nice the whole package they have, its just not up to snuff especially with the comment you made. Poor business. Poor.

The features I add, never shows up. :'(

The 5,000 page views is nothing for an average website at $12.99 per month. You should increase the page view to accommodate medium size websites. The 5,000 page views is less than a week, sometimes even just a few days, and then your app goes down withing that time frame. Please don't mention to upgrade, because luring vendors in at $12.99 and then having them pay $79.99 is insane after having us spend time setting things up.

Would be better if you weren't advertising your bar on my site.

Didn't like this app. and uninstalled it immediately.