Shop , 2,564 reviews

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to aggregate product listings from various stores, provide real-time order tracking, and offer personalized recommendations. They value its seamless integration with online stores and real-time synchronization, ensuring accurate information for customers. The built-in communication tools and analytics dashboard are praised for providing insights into customer behavior and purchasing patterns. Merchants also commend the app's adaptive layout for a consistent experience across devices. Many have seen an increase in website traffic, customer engagement, and sales. Additional features like installment pay options and a review and feedback system are also appreciated for enhancing the shopping experience.

April 25, 2024

It seems straightforward, simple, and pretty! It would be nice to have more control over the layout, but maybe its simplicity is what's so good about it. More information of analytics would be helpful, too.

Burton's Gems and Opals
United States
Over 2 years using the app
May 8, 2024

cannot seem to reach support so ill write here when sorting out collections you cannot save as the the save button stays greyed out please fix this because i would like to add collections lists

SaleSurfers
Netherlands
7 months using the app
May 2, 2024

The platform is very reliable. It took some time to understand parts of the UI but that's prob the same with all new products. The Help docs are very useful.

Klariti Template Shop
Ireland
About 1 year using the app
February 6, 2024

So far shop is one of the apps that has increased my sales. The fact that I have the ability to showcase my items somewhere else other than the typical social media platforms I no longer use is legit amazing! I Would love the opportunity to advertise on it in the future. Thank you Shopify!

Victoria's Chest
United States
About 2 years using the app
March 19, 2024

I can’t reach customer service either by chat or phone, can you please email me at patriciageltman@yahoo.com regarding my account plan, I have a Shopify plan but I cannot create collections? Why? Please help me adjust my account.

Kabuko Store
United States
About 2 months using the app
Shopify replied March 22, 2024

Hi, there!

Thanks for reaching out.

We're sorry to hear you're having trouble reaching out to our support team.

You also mentioned that you're experiencing issues with creating collections. If you haven't had a chance to already, I recommend reviewing our Collections resource (https://shopify.link/VeKR) for steps on how to create collections.

Once you've created your Collections and ensured the Products in your Collections are set to 'Active,' you'll want to add links to your Collections in the Navigation section of your online store: https://shopify.link/NvW6.

If you're still having trouble, I'll share the steps below, so you're able to connect with our support team.

- Head to the Shopify Help Center: https://shopify.link/vRnL.
- On the right-hand side, type your question to the Help Center Assistant.
- Click the option 'I still need help.'
- From there you should see additional options to connect with a Support Advisor.

I hope this helps! -Victoria, Shopify Support.

April 8, 2024

Would be five but have noticed a few issues. One is that a collection that is active is not able to be added to my SHOP store. Second, when helping a customer through with their Shop Payments process I have noticed that the prior customer's email and some account information is present in the order for the new customer not sure if this is only on my end or on the new customer's end as well.

Monarch Elegance
United States
19 days using the app
February 27, 2024

Have received sales from the app. A lot of potential customers are looking for finance options, unfortunately not available to Canadians:(

Street Rides
Canada
About 1 year using the app
March 26, 2024

Starting business and getting a small amount of sales from this channel.

Unique Clothing-N-More
United States
5 months using the app
March 3, 2024

I like the simplicity of the site and how things are clear and easy to use, I do wish there were more apps for services and not every app be a fee, can become expensive monthly

Fantasy Graphics Creations
Canada
18 days using the app
April 3, 2024

I would recommend this app to anyone looking to open a small business. I had a difficult time understanding the site at first, but caught on pretty quickly.

An Ordinary Day
United States
7 days using the app