17TRACK Order Tracking

Excellent app, with incredible support, I highly recommend it. I love our new brand tracking page. The email templates they send to customers are great too!

I like this app because the customer service is available and answers my questions. They also removed the brand of the tracking page which I am grateful for.

这款插件便于客户查询物流，每月的免费额度有200个也很多，超出额度的收费跟其他同类查询工具是一样的。目前使用体检不错！希望后续17track也可以继续升级功能，期待早日可以实现一个订单多包裹的追踪功能。

I am new to this App. I was actually looking around for a free/affordable tracking service as a startup company. This one seems to work so far. I like that it allows you to remove the origin. Great experience so far. I think you should give it a try.

This ORDER TRACKING app is a fabulous app I've seen! I had a nice experience during using it.

Perfect app, perfect customer service.
It's really great news to know that 17 track make a shopify app, I've been a 17 track user for years. Highly recommend!

Amazingly responsive customer service! Must have app for any Shopify store, easy to setup, good interface.

Brilliant app, the best I have tried. This is the only app that tracks the carriers I use.
You can customize your tracking page to match your website.
Easy to install.

This application is very useful and greatly improves the efficiency of my independent website. The customer service is also responsive, and the entire product is worth recommending.

Frustration Galore - Stay Away from 17TRACK Shopify App!

I recently tried the 17TRACK app on Shopify, and let me tell you, it has been an absolutely dreadful experience from start to finish. There are several major issues with this app that have left me scratching my head as to why it has received any positive reviews at all.

1. Poor Chat Support Customer Service:
The first major problem I encountered with the 17TRACK app was its appalling chat support customer service. I reached out to their support team for help with a tracking issue, and what I got was nothing short of a nightmare. Responses were slow, often taking hours or even days to get a reply. When they finally did respond, it seemed like they were clueless about the actual problem and offered generic and unhelpful solutions. It's as if they were just trying to brush me off instead of genuinely assisting with my concerns.

2. Hugs of Errors in Site:
The app itself is ridden with errors and glitches. It constantly lags and crashes, making it nearly impossible to navigate and use effectively. The user interface is poorly designed and confusing, adding to the overall frustration. It feels like this app was rushed out without proper testing, leaving users to bear the brunt of its countless flaws.

3. Incorrect Information Provided by Tracking Page:
To make matters worse, the tracking information provided by the 17TRACK app is highly unreliable. On one occasion, the Shopify order dashboard showed my package as "ready to pick up," but the 17TRACK app was displaying it as "delivered." This inconsistency led to confusion and anxiety, as I didn't know whether my package was actually available for pickup or if it had been delivered to the wrong address.

Considering the exasperating experience I've had with this app, I can't help but wonder why some people have given it high ratings. Perhaps they were lucky enough not to encounter the numerous issues that plagued my own usage. Regardless, I highly advise against using 17TRACK for your Shopify store.

Despite reaching out to the 17TRACK team for assistance for the past 48 hours, their support has been lackluster at best. It's clear that they have no interest in providing proper support and resolving customer issues promptly.

In conclusion, stay far away from the 17TRACK app if you value your time, sanity, and customer satisfaction. There are plenty of other reliable and efficient tracking apps available on the market that won't leave you tearing your hair out in frustration.