17TRACK Order Tracking
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
Reseñas (4.002)
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good app
I really didn't get to use it, I just downloaded it, but I hope it will be good, so I am waiting for my free trial to extend to finally try out this app.
Easy to set up and great customer service experience
super bien fait
Bom
Hi dear friend of Infinity Emporium,
This is official team of 17TRACK, responsible for users' tracking experience. We noticed that you give us one 4-strar reviews, We would be much appreciate if you can show me more details of the Questions below:
If there is any features didn't work well?
If there is any needs that cannot be met by us?
If you have got a bad customer service when you need assistance?
We have also sent you an email. Your suggestions are very valuable to us and we hope to get your reply.
Feel free to let me know about your experience, looking forward to hearing from you.
Sincerely,
17TRACK Team
Sempre molto disponibili in chat! Un giorno è hanno tolto il loro logo dalla tracking page! Cercano di darti una soluzione per qualsiasi problema, dubbio o domanda! Consiglio!
Caro amico,
Siamo onorati che il nostro servizio clienti abbia ricevuto una valutazione così alta da parte tua! Sono molto orgoglioso di come il nostro servizio clienti abbia fatto un ottimo lavoro al servizio dei nostri stimati utenti.
Se hai bisogno di qualcosa, lasciaci un messaggio. Saremo qui per assistervi. 😊
Grazie ancora per il vostro supporto e riconoscimento!
Cordiali saluti,
17TRACK
The app is very convenient, but its order update synchronization conditions are a bit unreasonable. Some background updates in orders are also considered order updates and are synced by the app. This affects the actual work for the charge calculation and I hope you can fix this soon. (Update - the developer took great care and fixed the issue very quickly, thanks a lot)
Hi dear,
Thanks a lot for your support!
The order synchronization problem you feedback has been solved as soon as possible.
Thanks again for your feedback, which gives us the opportunity to become more excellent.
If you have any questions while using the APP, please feel free to contact us!
Best Regards,
17TRACK
Good app with lots of possibilities! You can auto translate for example and send order updates to yourself and customers.
Hi, Smartwatchmagazijn.nl Team!
Thank you for your kind review！😊
We hope our app and support team services will bring you a better experience in the future!😊
Let's look forward to more possibilities!
Thanks again for your support and recognition!
Best regards,
17TRACK
Great designed app, easy to use for now but i have an issue with the URL, i want to change it, i did it on shopify but can't confirm on app.
Dear Customer,
We apologize for the late response, Upon check we talked in online chat, your issue already fixed.
We sorry that it took a long time to solve your issue. We would like to know if there are still problems? Is the tracking URL able to be changed normally? If you still have problems, please feel free to contact us.
We strive to provide prompt and efficient service to all of our customers. and feel free to let me know if there is anything further I can help with.
Looking forward to your response!
Best Regards
17TRACK Team
Works great and is easy to install. However I wish there were more options to customize the tracking page button. I managed to change the color but had to change the code. I would also love to edit the button style to match my website inside the 17track dashboard.
Thanks for sharing your valuable feedback and I have forwarded it to our product team. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience.
Your requirements are already in our planning. Our app will be updated in the near future to serve you better.
If you need any help with the app, please do not hesitate to contact us. We will do our best to provide you with the best service.
Regards,
Team 17TRACK