17TRACK Order Tracking

The features and the support of this app are great!
But the main issue is that as a tracking app, it just doesn't work due to the fact it doesnt show real time results.
There is a 3 to 6 hour de-sync from what the tracking on their main website

Easy to understand and setup!

If the carrier tracking data sync period was shorter, it would be four stars. Sometimes, you can wait for almost a full day to get the tracking data to update on your orders compared to what is actually made available on the carrier's website or API. That being said, customer support for this application is exceptionally responsive and competent.

Odie was very helpful and instantly available to help me get started with the App.
We're now coming up to a week in the trial and customers must be loving the new tracking page, even though orders have increased, the number of enquiries about package tracking have fallen.
This is an excellent App and highly recommend it, especially for it's multi-language facility.
(Jan 2025) I have had to reduce my 5 star review to 3 as unfortunately although support has been excellent they have had several weeks of issues tracking Royal Mail in the UK so I've had to uninstall the App and look elsewhere as this no longer works with our main carrier. When it works it is excellent, but certainly test this with your main carriers before committing.

Ever since I installed this app I have had customers notifing me they have received e-mails from businesses in the Quanzhou area offering computer and internet services. I've decided to delete app to see if it was merely a coincedence or not. My other apps do no use customer email.

Je suis en mode test, je mets le message pour avoir plus de jour pour le test

user friendly!

I am seriously surprised about the high review ratings this app is getting.
First the good bit: Very good price compared with any competitors. Lot's of functionality. However the support is not amazing to say the least. When the wrong courier was assigned to many tracking numbers they told me to make sure use DB Schenker Sweden and not DB Schenker Austria as if I would fly over my parcels to Austria and then having it shipped by DB Schenker Austria to my customers in Sweden. I have to make sure using the right courier? Bit of a joke I would say! As if I do not know which courier we use. Not a very intelligent support I would say. Instead they could have told me straight away: sorry we do not have DB Schenker, but we are now requesting / working on that integration. I always run away if I get support like that. Support staff needs improvement. Their chat says during the weekend: we are online, so I am waiting for an answer, but they were not and so on. After 5 days many of our shipments are still not assigned a courier because their system can not. Therefore 3 star, 1 star would be not fair because this app is having potential, but is not working good with our couriers right now.

I have to add: 'Plus sending my customers emails without me enabling it, is outrageous.' this was a commend from another reviewer and it happened to me as well upon installing this app. Unacceptable!

I love how customisable the app is. Which adds to the personalised experience I wish to provide our customers.

haven't really started to use the app and see how good is it, they already asked me to write a review in order to remove the logo. don't feel right...