17TRACK Order Tracking
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This is a usefull app where you can customize your tracking number page, its intuitive for your customers to use.
Application très tres utile pour moi. donne un rendu très pro pour mes clients.
Merci pour la réactivité de Denver, ainsi que le service que propose 17 Track, jamais déçu, je recommande !
Merci à Jay pour son assistance ! Il m'a aidé à comprendre le fonctionnement de l'application et a répondu à toutes mes questions avec patience et professionnalisme. Grâce à lui, tout est beaucoup plus clair. Excellent service client !
Fantastic tracking app and a great experience with the support team. 17TRACK has made managing and monitoring our shipments much easier, especially when dealing with multiple couriers and a high volume of orders.
A special mention to Echo from customer support, who was extremely helpful, responsive and took the time to properly look into our questions rather than just providing a generic response. It’s always reassuring when support is actually willing to investigate an issue and help work towards a solution.
The platform itself is easy to use, the interface is clean, and overall we’ve been very impressed with both the app and the level of support provided. Definitely a solid tracking solution for ecommerce businesses.
Unfortunately, the app only syncs order data from the past 180 days. This means that if a customer wants to request a return, submit a warranty claim, or access order information after 180 days, they are unable to do so - even if the product is still covered by a one-year warranty.
This limitation significantly reduces the usability and value of the feature. Our goal is to provide a fully automated self-service experience where customers can easily manage returns, warranty claims, and other post-purchase requests. However, because order data is no longer available after 180 days, the automation breaks down and customers are forced to contact support instead.
Dear User,
Thank you for your candid feedback. We take your user experience very seriously and fully understand your concerns. Your feedback is a key driver for our ongoing product improvements.
Regarding the 180-day data retention period, this setting is based on an overall assessment of system performance and data management efficiency. We understand that this mechanism does not fully address the scenario you described, and we would like to share the following three updates with you:
1. Regarding the order from January 7, 2025, that you mentioned, we have manually synced it to the 17TRACK shipment page. You can now create an exchange request for this order as usual;
2. The returns feature has been migrated to a brand-new SaaS system(17RETURNS), which supports creating after-sales tickets or initiating after-sales requests for orders placed within the last three years, significantly extending the timeframe for accessing after-sales operations. The new system also includes multiple optimizations and several new features. A separate email containing the login link has been sent to you; we invite you to log in and explore the system;
3. The request to customize the order synchronization time range has been included in our product roadmap. We will carefully evaluate its feasibility and will promptly update you if there are any substantial developments.
We sincerely apologize for any inconvenience this may cause you and your customers, and we thank you for your patience and understanding. We will continue to iterate on our product to provide you with a smoother user experience.
Sincerely,
The 17TRACK Customer Service Team
Réponse rapide et efficace. Odie est très aimable.
We've had a great experience with 17TRACK so far. The app is easy to set up, the tracking page looks professional, and the Shopify integration works smoothly. It has significantly improved the post-purchase experience for our customers.
A special thank you to Jay for the excellent support. He was always quick to respond, and very helpful.
me gusta que oculte los envios de china para dropshipping, ya que otras aplicaciones lo muestran directamente y no oculta nada, me evita miles de problemas con clientes
So far with the 1 order I have received, it was tracked accurately. Every step was documented during its journey. Easy to find tracking package with both the tracking number and the order number.
