17TRACK Order Tracking
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Spoke to the live chat,
i was asking to change the CSS and HTML structure of the tracking page, the women i spoke to, Emily, responded saying "what do you mean" i explained how its pretty much self explanitory.
She then directed me to changing the URL, in which i explained that his is not CSS or HTML..
She then asked me to clarify further what i meant, so i explained even clearer that i wish to change the code of the tracking page.
In turn she decided that she would foward the request to the service team who will be able to do this for me, i told her i wish to do this myself.
Some time pasted, then at 2am GMT time i recieved and email for the "Service Team" which was actually herself, giving me an explanation on how to change my URL....
So first of all, she has zero clue on what CSS and HTML is while being part of customer support. She then wasted my time by saying she would send this to the service team, then she replied as the service team herself pretenting to be the team thinking she is hidden but my email client shows otherwise all to then waste my time further telling me how to change the URL..
If this is your customer support team, id hate to see what your managment team is like, i bet its probably Emily for that too!
Dear user,
Thank you for taking the time to leave your review. We’re truly sorry that we weren’t able to meet your expectations regarding the customization options for CSS and HTML. We understand how important this feature is to you, and we apologize for any frustration this may have caused.
We also apologize for not understanding your needs at the beginning, so we confirmed with you again, and thank you for your patient explanation.
At this time, we are unable to make changes to the CSS and HTML as per your request. However, we want to assure you that we have shared your valuable feedback with our technical team. They are currently reviewing the situation and considering ways to improve and expand customization features in future updates.
Your suggestions are incredibly helpful to us, and we appreciate your input as it helps us prioritize improvements. We are committed to delivering the best possible experience for all our users, and we will continue working hard to make sure our platform evolves to meet your needs.
Once again, thank you for your feedback and your patience. We hope to provide a more tailored and flexible experience soon. Please feel free to reach out if you have any other questions or concerns – we’re always here to help!
Best regards,
17TRACK
Good customer service, Fast responses on live chat
Tony is very nice and very funny, recommend!
Great customer support and functionality. Whish that the protection plan could have been for indian bank accounts as well. But love the choices. I think the tracking customization page should offer a little more flexibility but its not bad.
Dear customer,
Thank you for your support and feedback. If you have any questions while using our app, you can consult and contact us at any time through online chat. We hope to help you solve your usage concerns more quickly.
Your satisfaction is the direction of our efforts.
Regarding the functions you mentioned, we have already fed back the banks supported by protection to our insurance partner Seel, and we also hope to allow more users to use the protection functions. Regarding the more flexible customization of the tracking page, we hope to get more comprehensive information for further improvement or optimization. We also tried to contact you by email and sincerely hope to get your reply. We are committed to giving every user a better experience, and any feedback is very critical information for the improvement of our app. We hope to solve more customer business scenarios and meet the needs of more customers. This is also the direction we have been working hard for.
Hope to get your reply and have a good time.
Best Regards
17TRACK
Sehr lösungsorientierter Support mit recht schneller Antwortzeit. Problem wurde erkannt und mir sofort geholfen.
It's a good app, great customer service too
very nice platform
good
Thanks Emily, For quick respond and helping me as well........