17TRACK Order Tracking
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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NICE TRACKING GREAT WORK
Great app. great support. I really like it.
This app sends delivery notification email before the order delivers to the customer. Not recommended.
Dear Customer,
Thank you for taking the time to provide us with your feedback, your input is extremely valuable to us.
Regarding the issue you have mentioned, we are eager to assist you in resolving it promptly. We have already reached out to you via email and are looking forward to your response so that we can address your concerns swiftly.
Normally, our app is designed to send email notifications to customers only when a status has changed and the corresponding status email notification is turn on in 17TRACK app by the user. We are puzzled as to why the situation you described occurred.
Therefore, your response is of great importance to us as it provides crucial information for our improvement and enhancement. We sincerely look forward to your reply. Wishing you a pleasant day.
17TRACK Team
I strongly advise against using the 17TRACK app. Trying it out ended up causing more issues than it solved. After installing and then deciding to remove the app, I was left with broken tracking links for all orders in Shopify. Instead of helping, the support team was completely unhelpful. Their only response was that the app wasn’t responsible, and I was directed to solve the issue myself with Shopify—leaving me stranded with no support or solution. Beware: simply testing this app may mess up your tracking links, and you might end up fixing it alone. Save yourself the hassle and find a more reliable option!
Dear Customer,
We apologize for any inconvenience caused and we are still very interested in understanding the reasons why you chose to uninstall our app. Your feedback is extremely important to us.
Regarding your issue, since you have uninstalled our app, all the redirect links within our app, including all the functionalities, will no longer work. Therefore, clicking on the tracking number will not redirect you to your brand's tracking page. If you are using other third-party ERP systems or tracking tools, you can use those to push the tracking link result pages again, so that your tracking numbers remain clickable and lead to the corresponding results.
The reason our provided method is not working is that, without using our app, the tracking links for your orders need to be activated by another tool. The current issue arises because Shopify does not support your carrier for the tracking numbers, hence it cannot push the tracking result page for this carrier.
We sincerely suggest that you continue to use our app's tracking page, which will allow your tracking numbers to yield results and resolve your issue. If you choose not to use the 17TRACK app, we still hope to assist you in resolving your problem. We will reach out to you via email to provide assistance.
Looking forward to your response.
Best regards
17TRACK
Jay was really helpful and help me setup my free plan
The app was wonderful and the customer service was fast and very helpful! Highly Recommend!
Good customer service and they help at any time
it was very good, and very excellent treat
A fantastic application with fast customer service response, which left a deep impression on me!
Good experience