17TRACK Order Tracking

17TRACK Order Tracking

Avis (3 813)

Note globale
4,9
Nombre d’avis par note
  • 96 % des avis sont des avis à 5 étoiles
  • 3 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 0 % des avis sont des avis à 1 étoiles
Modifié le 15 mai 2024

This app is a nightmare and cost our company huge losses. They did an update that caused a glitch in our checkout and crashed our conversion rate. It took us time to figure out what was causing it and then when we asked them to address it, they didn't want to be accountable. It exhausted weeks of time, thousands of lost revenue and finally they just told us they couldnt make it work like before. Save yourself the time, loss and headache- Go Somewhere Else!

Phoenician Grinders
États-Unis
Environ un an d’utilisation de l’application
17TRACK a répondu 25 avril 2024

Dear Customer,

We completely understand your concerns and sincerely apologize that our Green Shipping Protection cannot meet all the needs and business scenarios of every client. We have been in continuous communication with our Protection partners to try and cater to all customer requirements and business scenarios, but as you know, this is an especially difficult task that requires ongoing efforts from technical developers.

Regarding the issues you mentioned, as discussed in our email communication:
1. About Our Updates:
We have only updated the UI interface for displaying Green Shipping Protection; there have been no other changes.
2. About the Impact:
Due to limitations in Shopify's closed-cart system, Green Shipping Protection needs to be treated as a product in your store to reflect price changes accurately. Therefore, actions such as adding items to the cart can cause the cart to refresh, and in conjunction with the theme's refresh logic, this creates the refresh effect that you highlighted in the video.
3. About the Solution:
When you reported the issue, we suggested that you disable the protection to stop using it, which you did. After disabling it, we verified that the shopping process can be completed without any issues, and we also recommend that you do not use the protection.

Upon receiving your feedback, our technical team, customer service team, and the Seel technical team collectively invested 60 hours to address your concerns and attempted to make it possible for you to continue using the protection , which was ultimately resolved and made functional. After thinking twice, we are worrying that some unknown issues may influence your store, therefore, maybe disabling the Protection service is a better choice.

If you have any further questions or concerns, please feel free to let us know.

17TRACK Team

26 août 2024

this application is cool !

Belle et tendance
France
Environ une heure d’utilisation de l’application
3 octobre 2024

very helpful app

Befeedo
France
23 minutes d’utilisation de l’application
13 octobre 2024

Great & Thank you Jay :)

My shoes charms
France
9 minutes d’utilisation de l’application
11 juillet 2024

amazing staff

Poet's Market
Singapour
9 jours d’utilisation de l’application
1 novembre 2024

recommend !!!

Nooma Cosmetics
France
Environ 2 heures d’utilisation de l’application
5 juillet 2024

La recomendaria por que es un servicio rapido y efectivo y a demas los de soporte son muy simpaticos y agradables.

ViralVault
Suède
13 jours d’utilisation de l’application
31 juillet 2024

App is overzichtelijk te installeren en aan te passen. Wil je je klanten goed op de hoogte houden van je verzending? Zeker een aanrader!

Gaaf Amsterdam
Pays-Bas
Environ un mois d’utilisation de l’application
10 octobre 2024

I am very happy with this tracking app!

Bond Craftor
Chine
3 minutes d’utilisation de l’application
27 octobre 2024

great app

THRIFTOPIA
Irlande
2 jours d’utilisation de l’application