17TRACK Order Tracking
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Great support team
COK GUZEL
The best tracking app on shopify
Nice
This app is a nightmare and cost our company huge losses. They did an update that caused a glitch in our checkout and crashed our conversion rate. It took us time to figure out what was causing it and then when we asked them to address it, they didn't want to be accountable. It exhausted weeks of time, thousands of lost revenue and finally they just told us they couldnt make it work like before. Save yourself the time, loss and headache- Go Somewhere Else!
Dear Customer,
We completely understand your concerns and sincerely apologize that our Green Shipping Protection cannot meet all the needs and business scenarios of every client. We have been in continuous communication with our Protection partners to try and cater to all customer requirements and business scenarios, but as you know, this is an especially difficult task that requires ongoing efforts from technical developers.
Regarding the issues you mentioned, as discussed in our email communication:
1. About Our Updates:
We have only updated the UI interface for displaying Green Shipping Protection; there have been no other changes.
2. About the Impact:
Due to limitations in Shopify's closed-cart system, Green Shipping Protection needs to be treated as a product in your store to reflect price changes accurately. Therefore, actions such as adding items to the cart can cause the cart to refresh, and in conjunction with the theme's refresh logic, this creates the refresh effect that you highlighted in the video.
3. About the Solution:
When you reported the issue, we suggested that you disable the protection to stop using it, which you did. After disabling it, we verified that the shopping process can be completed without any issues, and we also recommend that you do not use the protection.
Upon receiving your feedback, our technical team, customer service team, and the Seel technical team collectively invested 60 hours to address your concerns and attempted to make it possible for you to continue using the protection , which was ultimately resolved and made functional. After thinking twice, we are worrying that some unknown issues may influence your store, therefore, maybe disabling the Protection service is a better choice.
If you have any further questions or concerns, please feel free to let us know.
17TRACK Team
I really enjoy this app. It is also suitable for dropshipping with the possibility to hide carrier details and specific words. Extremely easy to set up as well.
The support staff was really helpful in every situation.
so far so good , ez to use and nice functions!
It is easy set up and if there is problem it automaticly send help info to chat and they promptly answer and fix it even quicker. Nice to let customer see the order tracking information and give them option to get to safe enviroment and help them to protect delivery. Nothing bad to say!
Ik vind dat je heel goed wordt geholpen. De ondersteuning is heel erg goed.
As a frequent online shopper and business owner, I've encountered numerous order tracking systems, but Track17 truly stands out from the crowd. From its intuitive interface to its robust features, Track17 offers a seamless and hassle-free experience for both customers and businesses alike.
One of the standout features of Track17 is its simplicity. Navigating through the platform is a breeze, thanks to its clean layout and user-friendly design. Customers can easily input their order details and track their packages in real-time without any confusion or frustration.