17TRACK Order Tracking

17TRACK Order Tracking

Avis (4 664)

Note globale
4,9
Nombre d’avis par note
  • 95 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 0 % des avis sont des avis à 1 étoiles
20 décembre 2024

I was not satisfied with the use of the app. When subscribing to the Pro plan, I was promised a multilingual Tracking Page and multilingual notifications. However, it turned out that the app only supports 33 languages, and my desired languages (Slovenian, Hungarian, and Croatian) were not included.

Initially, I was assured that this issue would be resolved, but the following day, I was informed ...

AMOUR Parfums
Slovénie
Environ un an d’utilisation de l’application
17TRACK a répondu 24 décembre 2024

Dear customer,

We are very sorry for the bad experience you had when you were using our APP. Thank you for your valuable time to give us feedback. Your feedback is the ...

16 décembre 2024

Don't download, they steal your money when you upgrade plans, double charging you for months and additional random charges. Then act like they have no idea where it came from. Steer clear of 17track.

UpriseAthlete
États-Unis
Environ un an d’utilisation de l’application
17TRACK a répondu 18 décembre 2024

Dear customer,

We are very sorry for the inconvenience caused to you.
Regarding your billing issue, as we mentioned in the online chat and the Shopify ticket, during your ...

27 octobre 2024

The app is quie good and could worth 4 or 5 stars but request to upgrade to Pro plan (49$) to benefit the integration with Omnisend make this app 0stars if was feasible. The email setting is pretty poor and for sure will never be the core of this app…I would pay that amount if the Apple Pay tracking order is working properly but also such feature is worthless because it does not allow customer to ...

Outfiterra
Italie
4 mois d’utilisation de l’application
17TRACK a répondu 28 octobre 2024

Dear Customer.

Thank you for your feedback and suggestions. And I am very sorry that you are not satisfied with the features of apple wallet in the app.
About our package: ...

15 novembre 2024

I strongly advise against using the 17TRACK app. Trying it out ended up causing more issues than it solved. After installing and then deciding to remove the app, I was left with broken tracking links for all orders in Shopify. Instead of helping, the support team was completely unhelpful. Their only response was that the app wasn’t responsible, and I was directed to solve the issue myself with ...

Alexa Pet Shop
Bulgarie
3 jours d’utilisation de l’application
17TRACK a répondu 16 novembre 2024

Dear Customer,

We apologize for any inconvenience caused and we are still very interested in understanding the reasons why you chose to uninstall our app. Your feedback is ...

18 décembre 2024

I was just trying out the app and it updated all my tracking details in shopify without any question or explanation. Now that I decided I don't want this app, all my tracking links are updated to a broken link.

Exotic Bazaar
Australie
21 minutes d’utilisation de l’application
17TRACK a répondu 20 décembre 2024

Dear Customer,

We are very sorry to have a bad experience in your use of our app. And thank you for your feedback, we are committed to providing better logistics solutions to ...

1 décembre 2024

Scam app, it will automatically update your order tracking page link, so you have to use it, I have reported this app to Shopify

Ckesemen
États-Unis
29 minutes d’utilisation de l’application
17TRACK a répondu 2 décembre 2024

Dear Customer,

We sincerely apologize for any frustration caused and appreciate your feedback. We understand how important this issue is to you, and we're here to help. If ...

7 novembre 2024

Spoke to the live chat,

i was asking to change the CSS and HTML structure of the tracking page, the women i spoke to, Emily, responded saying "what do you mean" i explained how its pretty much self explanitory.

She then directed me to changing the URL, in which i explained that his is not CSS or HTML..

She then asked me to clarify further what i meant, so i explained even clearer that i wish to ...

Luvasmr
Royaume-Uni
Environ une heure d’utilisation de l’application
17TRACK a répondu 8 novembre 2024

Dear user,

Thank you for taking the time to leave your review. We’re truly sorry that we weren’t able to meet your expectations regarding the customization options for CSS ...

6 août 2024

The app itself is useful in theory, but the function and service are highly problematic. The app requires several small conditions to function correctly, which are not immediately obvious. This often leads to customers contacting you about issues with tracking information, which can be frustrating and time-consuming.

Customer service is another major issue. Every time I reached out for help, I ...

Amaka
Royaume-Uni
27 jours d’utilisation de l’application
17TRACK a répondu 8 août 2024

Dear Customer.

This is the customer service team from 17TRACK, I don't know if you still have any impression we contact you via email before.

Regarding the problems and ...

Modifié le 15 mai 2024

This app is a nightmare and cost our company huge losses. They did an update that caused a glitch in our checkout and crashed our conversion rate. It took us time to figure out what was causing it and then when we asked them to address it, they didn't want to be accountable. It exhausted weeks of time, thousands of lost revenue and finally they just told us they couldnt make it work like before. ...

Phoenician Grinders
États-Unis
Environ un an d’utilisation de l’application
17TRACK a répondu 25 avril 2024

Dear Customer,

We completely understand your concerns and sincerely apologize that our Green Shipping Protection cannot meet all the needs and business scenarios of every ...

Modifié le 16 septembre 2023

I've dedicated the last four months of my time and effort to this app when it was freely available. I meticulously set up everything to suit my needs, pouring my energy into making it an integral part of my daily routine. It's been more than just a tool; it's become a trusted companion in my digital life.

But now, to my dismay, it's transformed into a paid service. This abrupt shift feels like a ...

Fleurlovin
États-Unis
Environ 2 ans d’utilisation de l’application
17TRACK a répondu 26 avril 2023

Thank you so much for your continued support and trust!❤️
17TRACK supports the tracking of 1700+ carriers including UPS, FedEx, Royal Mail, DHL, USPS, LaPoste (Colissimo), ...