17TRACK Order Tracking
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"I used this app, and since I'm new, I've only processed 10 orders. However, out of those 10 orders, it quickly exhausted my free quota of 50 shipments, which raised a red flag for me. As a result, I uninstalled the app. Overall, the app's functionality is good, but I can't trust it. If I were to upgrade to a paid plan, I fear the quota would run out quickly again, forcing me to upgrade further, potentially leading to an endless cycle of paying for more and more expensive plans. It doesn't seem budget-friendly at all."
Dear customer,
We are very sorry that you have such distrust and bad experience when using our APP. Your feedback is very important to us. Thank you for your valuable comments.
As we communicated by email, after checking, the remaining quota and used quota you saw on the Billing page may have caused misunderstandings. In fact, you have only consumed the quota of 4 shipped waybills, and there are still 46 remaining quota.
We also attach great importance to your problem and have fed back to our product development team to evaluate whether the remaining quota and used quota can be withdrawn more directly on this page. Avoid unnecessary misunderstandings.
We are committed to satisfying every customer who uses our app, and we also want to solve every customer's problem so that customers have a better experience.
Thank you again for your suggestions and wish you a have a good time.
Best Regards
17TRACK
This app sends delivery notification email before the order delivers to the customer. Not recommended.
Dear Customer,
Thank you for taking the time to provide us with your feedback, your input is extremely valuable to us.
Regarding the issue you have mentioned, we are eager to assist you in resolving it promptly. We have already reached out to you via email and are looking forward to your response so that we can address your concerns swiftly.
Normally, our app is designed to send email notifications to customers only when a status has changed and the corresponding status email notification is turn on in 17TRACK app by the user. We are puzzled as to why the situation you described occurred.
Therefore, your response is of great importance to us as it provides crucial information for our improvement and enhancement. We sincerely look forward to your reply. Wishing you a pleasant day.
17TRACK Team
I used to like this app when it was free. but now they've made it paid on top of it, their most cheap paid plan has like 100 orders per month which is measly and utter crap.
It's astonishing how this app boasts about its 'features', only to hide them behind an insurmountable paywall. They offer a measly free trial that's about as useful as a leaky bucket. It's like walking into a bakery, smelling the fresh bread, but being told you can only see the menu without a coin to spare. A masterclass in how not to win customers.
Hi dear friend,
Thank you so much for choosing 17TRACK, we noticed that you have been installing 17TRACK for months. We are really sorry for the bad experience you had during using the app.
With the ongoing product upgrades, we applied the new plan subscriptions in June. Last year, 33 major iterations were released, we enriched APP with more features, as well as optimized and iterated each core section several times. For example, transiting to the embedded version, advancing customization of tracking page and email notifications, adding Buyer Protection service and Auto-correction of shippers, and powerful data analysis features etc.
As you know, every coin has two sides, if 17TRACK keeps optimizing and adding more useful and practical features for our users, high research and development costs will be needed. We need support and understanding from our users, and we promise that we will not let 17TRACK users down. We will always committed to offering the best tracking experience!
Thanks again for your heartfelt feedback, we really appreciate that and sincerely hope we can get understanding from you.
Best Regards,
17TRACK team
invasive, they don't answer from the support when you are speaking about client redirected to their website without your approval , as well added 17track as a "carrier" , then even if you uninstall the app "17track" stay on your native tracking page.... that company don't care about customer and loyalty. !!! don't use that app
(ha i forget to say, they ask you to put a 5 stars review to get rid of their branding ! )
Dear Friend, sorry to hear about the trouble you've encountered and deep apologies for causing you such a misunderstanding.
I understand this must cause you a bad experience. We've made a reply to your issue while you asked on live chat, but sadly we missed the connection with you, seems you didn't receive them. We are always here at your service.
I've sent the email to let you know the suggestion we have on the issue. This situation might be related to the shipping agents, I'll try my best to share the information that we have, hope to help you out.
If you still need our assistance, just email us anytime.
Best regards,
17TRACK
When importing data from the store, the application automatically sends delivery emails to customers. Also, it is not clear why it sends again. Support wrote "oh,i checked the data,these emails was sent , the delivered should not be sent" and disappeared from chat.
My friend, really thanks for your review, and we do value your feedback very highly!
So sorry about our sending logic that troubled you! we quickly set up a special group to conduct research, and adjusted it. It has been released online. Please give us a chance to keep serve for you !We are here for all your needs !
Best regards,
17TRACK