17TRACK Order Tracking

17TRACK Order Tracking

レビュー (4,680)

総合評価
4.9
評価レベルごとの件数
  • 評価の96%は5つ星です
  • 評価の4%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の0%は1つ星です
2025年2月21日

all working as it should! nice little tracking app

Jugueteria del Sur
チリ
アプリの使用期間:5ヶ月
2024年12月17日

I used to recommend this app to my clients before when developing dropship stores. I also used it to my stores as it is a good app and feature rich.

Espreszo Grounds
フィリピン
アプリの使用期間:5ヶ月
2024年11月28日

Good app, and we’ve just started using it, but sometimes tracking updates are delayed, and certain orders don’t always appear in the 17track list for tracking.

When this happens, you may need to reach out to their support team, but they are quick and responsive. I recommend this app if you’re dealing with international shipping and packages are handed off between different delivery companies. It’s convenient to have everything in one place.

Additionally, the free plan works great for small businesses managing up to 50 orders a month.

Embroplace
ポルトガル
アプリの使用期間:約1ヶ月
2025年1月10日

I’ve been using the app for a long time, and it provides excellent support for customers. The service is outstanding!

PainEx
イスラエル
アプリの使用期間:6ヶ月
2024年12月24日

Nice app! The features are user-friendly, and Abby was incredibly helpful in addressing my questions. Her support made my experience even better.

wehilion
アメリカ合衆国
アプリの使用期間:2ヶ月
2025年1月10日

Excellent application that I have installed in all my stores, I highly recommend it!

lasanderss.store
フランス
アプリの使用期間:約1ヶ月
2024年12月7日

17TRACK is super convenient and easy to use. It supports tracking from many carriers, and the updates are always accurate. Highly recommend this app for anyone who shops online!

PopFanPrints
アメリカ合衆国
アプリの使用期間:2ヶ月
2024年12月10日

17track has really helped me a lot. My store has improved trust, and customers can trust my store. My order will be increased.

wocomotors
中華人民共和国香港特別行政区
アプリの使用期間:8ヶ月
2024年12月20日

I was not satisfied with the use of the app. When subscribing to the Pro plan, I was promised a multilingual Tracking Page and multilingual notifications. However, it turned out that the app only supports 33 languages, and my desired languages (Slovenian, Hungarian, and Croatian) were not included.

Initially, I was assured that this issue would be resolved, but the following day, I was informed that it is not currently possible to implement support for these languages. This inconsistency and lack of clarity regarding the app's features left me disappointed.

I hope 17TRACK improves its service to meet the expectations it sets for customers.

AMOUR Parfums
スロベニア
アプリの使用期間:約1年
17TRACKが返信しました 2024年12月24日

Dear customer,

We are very sorry for the bad experience you had when you were using our APP. Thank you for your valuable time to give us feedback. Your feedback is the direction of our improvement and optimization.

As we communicated with you, our APP currently only supports 30+ languages. We do not support Slovenian, Hungarian, and Croatian as you mentioned. We have also fed back your needs to our product technology team. We also hope to meet the needs of all users and solve the business scenarios of all customers. We are still working hard for this.

Since our functions did not meet your needs, we have also negotiated to refund the subscription fee to you. Please keep in touch with us by email.

If you have any questions, please feel free to contact us and we will help you solve them as soon as possible.

17TRACK Team

2024年12月16日

Don't download, they steal your money when you upgrade plans, double charging you for months and additional random charges. Then act like they have no idea where it came from. Steer clear of 17track.

UpriseAthlete
アメリカ合衆国
アプリの使用期間:約1年
17TRACKが返信しました 2024年12月18日

Dear customer,

We are very sorry for the inconvenience caused to you.
Regarding your billing issue, as we mentioned in the online chat and the Shopify ticket, during your upgrade, we only charged the difference in fees for the corresponding number of days of use after the upgrade. The upgrade plan amount will be higher than your previous plan, and you need to make up the difference accordingly. Therefore, the bill on the Shopify side shows that the amounts for the two cycles of Additional Charge for 2024-11-30 ~ 2024-12-16 and Additional Charge for 2024-12-08 ~ 2024-12-16 are correct. We sent you the detailed usage cycle and billing report in the online communication and Shopify ticket yesterday.

Regarding the last bill, you will be charged the bill until January. According to our communication, we can refund the corresponding fees to you for the plan you have not used according to the path you paid. Now Shopify has assisted in the refund.

We will also communicate with Shopify and our product development team to find ways to make users better understand the corresponding bills. Thank you for your feedback.

Feel free to contact us with any questions, we will continue to solve your problems through online chat and email.

Best Regards
17TRACK