17TRACK Order Tracking

Muy buena funcionalidad, gran herramienta para que nuestros clientes den seguimiento a sus compras, hemos observado gran integracion con los seguimientos de las ventas en nuestra tienda

Convenient and practical, clearly display logistics information,Easy to set up,and the customer service responds quickly.

intuitif et facile d'utilisation

great app, really useful to use, it gives my customers a sense that our site is even more legitamite

Easy install and the customer service is great! We will give follow-up evaluation based on the performance of the subsequent APP

I am seriously surprised about the high review ratings this app is getting.
First the good bit: Very good price compared with any competitors. Lot's of functionality. However the support is not amazing to say the least. When the wrong courier was assigned to many tracking numbers they told me to make sure use DB Schenker Sweden and not DB Schenker Austria as if I would fly over my parcels to Austria and then having it shipped by DB Schenker Austria to my customers in Sweden. I have to make sure using the right courier? Bit of a joke I would say! As if I do not know which courier we use. Not a very intelligent support I would say. Instead they could have told me straight away: sorry we do not have DB Schenker, but we are now requesting / working on that integration. I always run away if I get support like that. Support staff needs improvement. Their chat says during the weekend: we are online, so I am waiting for an answer, but they were not and so on. After 5 days many of our shipments are still not assigned a courier because their system can not. Therefore 3 star, 1 star would be not fair because this app is having potential, but is not working good with our couriers right now.

I have to add: 'Plus sending my customers emails without me enabling it, is outrageous.' this was a commend from another reviewer and it happened to me as well upon installing this app. Unacceptable!

Excellent customer service, excellent app, and very easy for customers to check their tracking numbers. The various features are also very good.

Good app

If you need anything resolved or need assistance, customer service is fast and very accommodating. Keep up the good work.

很荣幸参与17track官方的共创活动，17track平台给我们和用户的体验带来了很好的提升，希望后续能与独立站的集成更加深入，在邮件通知（发货、签收）等等环节给我们商家更多帮助，我们也会持续支持你们！