17TRACK Order Tracking

Best service from Emily, thank you fo all

Customer service is really kind and is always whilling to help. Completely recommended.

im very satisfied with 17track
please remove the logo

For the most part this app is easy to use. I have not figured out how to change some of the premade flows, but the ones they provide are well written. There should be a way to edit the links attached to specific details such as the store name or adding other tags to the body.

Efficient customer service team, Emily is professional, and I highly appreciate her help! She is kind and patient, making all the answers clear and concise. 10 stars!!

I've been using 17TRACK Order Tracking-PaySync for a while now, and it has significantly improved my order management process. The interface is user-friendly, allowing me to track multiple packages from various carriers effortlessly. I especially appreciate the real-time updates, which keep me informed about the status of my shipments. The integration with PaySync is seamless, ensuring that all my transactions and tracking information are in one place. Overall, 17TRACK Order Tracking-PaySync has made managing my orders much simpler and more efficient. Highly recommended!

Just stumbled upon this app and installed it and the customer service from Bianca was great even though I'm on the free plan currently. I think it seems like it'll be really helpful later when I get a lot more orders because most of my emails are basically people asking where is their package. I think I see myself getting the paid plan within the next few weeks after I see how it goes but so far I already see more visibility into the tracking statuses even though I'm on the paid plan.

Tony from support was very helpful and patient. My issued was addressed and I look forward to continuing to use the app.

The app itself is useful in theory, but the function and service are highly problematic. The app requires several small conditions to function correctly, which are not immediately obvious. This often leads to customers contacting you about issues with tracking information, which can be frustrating and time-consuming.

Customer service is another major issue. Every time I reached out for help, I was shuffled between different agents, each time having to explain the issue from scratch. Despite their apparent willingness to assist, they struggled to understand the problem, no matter how clearly I communicated it. My most recent experience was particularly frustrating: I was passed between six different agents over 45 minutes and spent two hours in chat without receiving answers to basic questions. I only began to make progress after speaking with the sixth agent.

Additionally, I was not notified when my free trial ended or given the option to switch to the basic plan. As a result, my website’s tracking functionality was down for several days without my knowledge.

The product is very convenient and efficient to use, and the customer service can solve my problems in a timely manner. I highly recommend it to everyone.