17TRACK Order Tracking
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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the app is a little pricy compared the the other apps in the same category but it's the best at what it does. So far so good. It's making my life easier and saves me a lot of time, soooo I'm sticking with it
For the most part this app is easy to use. I have not figured out how to change some of the premade flows, but the ones they provide are well written. There should be a way to edit the links attached to specific details such as the store name or adding other tags to the body.
Dear Customer.
Thank you for your feedback and support, your suggestion is very important to us and we apologize for making you have a bad experience with our app.
We would like to know more details about your suggestion By “edit the links attached to specific details such as the store name or adding other tags to the body“，do you mean the function inside the email editor or the function of editing the links on the tracking page? We have contacted you by email to try to resolve your issue.
We look forward to hearing from you. We are committed to making all our customers satisfied and want to improve the functionality and experience of our app.
Please feel free to contact us online or by email with any questions you may have and we will assist you as soon as possible.
Best Regards
Eva
17 track customer support has been very helpful with all my queries. Particularly Abby who kept me up to date and informed. Awesome!!
I want to express my sincere appreciation for Emily from the 17Track order team. Her patience and assistance have been outstanding. She took the time to understand my concerns and provided clear, helpful solutions every step of the way. Emily’s professionalism and dedication made a real difference, and I’m truly grateful for her support. Thank you, Emily, for your exceptional service!
I had the pleasure of working with Denver from 17Track, and I must say, his patience and assistance were exceptional. He was always prompt, thorough, and incredibly helpful in resolving my issues. A truly outstanding customer service experience!
Just stumbled upon this app and installed it and the customer service from Bianca was great even though I'm on the free plan currently. I think it seems like it'll be really helpful later when I get a lot more orders because most of my emails are basically people asking where is their package. I think I see myself getting the paid plan within the next few weeks after I see how it goes but so far I already see more visibility into the tracking statuses even though I'm on the paid plan.
Customer service helped me alot with setting up my tracking page. really appreciate the help
I strongly advise against using the 17TRACK app. Trying it out ended up causing more issues than it solved. After installing and then deciding to remove the app, I was left with broken tracking links for all orders in Shopify. Instead of helping, the support team was completely unhelpful. Their only response was that the app wasn’t responsible, and I was directed to solve the issue myself with Shopify—leaving me stranded with no support or solution. Beware: simply testing this app may mess up your tracking links, and you might end up fixing it alone. Save yourself the hassle and find a more reliable option!
Dear Customer,
We apologize for any inconvenience caused and we are still very interested in understanding the reasons why you chose to uninstall our app. Your feedback is extremely important to us.
Regarding your issue, since you have uninstalled our app, all the redirect links within our app, including all the functionalities, will no longer work. Therefore, clicking on the tracking number will not redirect you to your brand's tracking page. If you are using other third-party ERP systems or tracking tools, you can use those to push the tracking link result pages again, so that your tracking numbers remain clickable and lead to the corresponding results.
The reason our provided method is not working is that, without using our app, the tracking links for your orders need to be activated by another tool. The current issue arises because Shopify does not support your carrier for the tracking numbers, hence it cannot push the tracking result page for this carrier.
We sincerely suggest that you continue to use our app's tracking page, which will allow your tracking numbers to yield results and resolve your issue. If you choose not to use the 17TRACK app, we still hope to assist you in resolving your problem. We will reach out to you via email to provide assistance.
Looking forward to your response.
Best regards
17TRACK
it was very good, and very excellent treat
This is a great App! Especially the Live Chat, that includes real life people. No Robots! Lol The whole team is super nice! Try it out, you may like it.
The product is very convenient and efficient to use, and the customer service can solve my problems in a timely manner. I highly recommend it to everyone.