17TRACK Order Tracking

17TRACK Order Tracking

レビュー (4,679)

総合評価
4.9
評価レベルごとの件数
  • 評価の96%は5つ星です
  • 評価の4%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の0%は1つ星です
2024年12月20日

I was not satisfied with the use of the app. When subscribing to the Pro plan, I was promised a multilingual Tracking Page and multilingual notifications. However, it turned out that the app only supports 33 languages, and my desired languages (Slovenian, Hungarian, and Croatian) were not included.

Initially, I was assured that this issue would be resolved, but the following day, I was informed ...

AMOUR Parfums
スロベニア
アプリの使用期間:約1年
17TRACKが返信しました 2024年12月24日

Dear customer,

We are very sorry for the bad experience you had when you were using our APP. Thank you for your valuable time to give us feedback. Your feedback is the ...

2024年12月16日

Don't download, they steal your money when you upgrade plans, double charging you for months and additional random charges. Then act like they have no idea where it came from. Steer clear of 17track.

UpriseAthlete
アメリカ合衆国
アプリの使用期間:約1年
17TRACKが返信しました 2024年12月18日

Dear customer,

We are very sorry for the inconvenience caused to you.
Regarding your billing issue, as we mentioned in the online chat and the Shopify ticket, during your ...

2024年10月27日

The app is quie good and could worth 4 or 5 stars but request to upgrade to Pro plan (49$) to benefit the integration with Omnisend make this app 0stars if was feasible. The email setting is pretty poor and for sure will never be the core of this app…I would pay that amount if the Apple Pay tracking order is working properly but also such feature is worthless because it does not allow customer to ...

Outfiterra
イタリア
アプリの使用期間:4ヶ月
17TRACKが返信しました 2024年10月28日

Dear Customer.

Thank you for your feedback and suggestions. And I am very sorry that you are not satisfied with the features of apple wallet in the app.
About our package: ...

2024年11月15日

I strongly advise against using the 17TRACK app. Trying it out ended up causing more issues than it solved. After installing and then deciding to remove the app, I was left with broken tracking links for all orders in Shopify. Instead of helping, the support team was completely unhelpful. Their only response was that the app wasn’t responsible, and I was directed to solve the issue myself with ...

Alexa Pet Shop
ブルガリア
アプリの使用期間:3日
17TRACKが返信しました 2024年11月16日

Dear Customer,

We apologize for any inconvenience caused and we are still very interested in understanding the reasons why you chose to uninstall our app. Your feedback is ...

2024年12月18日

I was just trying out the app and it updated all my tracking details in shopify without any question or explanation. Now that I decided I don't want this app, all my tracking links are updated to a broken link.

Exotic Bazaar
オーストラリア
アプリの使用期間:21分
17TRACKが返信しました 2024年12月20日

Dear Customer,

We are very sorry to have a bad experience in your use of our app. And thank you for your feedback, we are committed to providing better logistics solutions to ...

2024年12月1日

Scam app, it will automatically update your order tracking page link, so you have to use it, I have reported this app to Shopify

Ckesemen
アメリカ合衆国
アプリの使用期間:29分
17TRACKが返信しました 2024年12月2日

Dear Customer,

We sincerely apologize for any frustration caused and appreciate your feedback. We understand how important this issue is to you, and we're here to help. If ...

2024年11月7日

Spoke to the live chat,

i was asking to change the CSS and HTML structure of the tracking page, the women i spoke to, Emily, responded saying "what do you mean" i explained how its pretty much self explanitory.

She then directed me to changing the URL, in which i explained that his is not CSS or HTML..

She then asked me to clarify further what i meant, so i explained even clearer that i wish to ...

Luvasmr
イギリス
アプリの使用期間:約1時間
17TRACKが返信しました 2024年11月8日

Dear user,

Thank you for taking the time to leave your review. We’re truly sorry that we weren’t able to meet your expectations regarding the customization options for CSS ...

2024年8月6日

The app itself is useful in theory, but the function and service are highly problematic. The app requires several small conditions to function correctly, which are not immediately obvious. This often leads to customers contacting you about issues with tracking information, which can be frustrating and time-consuming.

Customer service is another major issue. Every time I reached out for help, I ...

Amaka
イギリス
アプリの使用期間:27日
17TRACKが返信しました 2024年8月8日

Dear Customer.

This is the customer service team from 17TRACK, I don't know if you still have any impression we contact you via email before.

Regarding the problems and ...

編集日:2024年5月15日

This app is a nightmare and cost our company huge losses. They did an update that caused a glitch in our checkout and crashed our conversion rate. It took us time to figure out what was causing it and then when we asked them to address it, they didn't want to be accountable. It exhausted weeks of time, thousands of lost revenue and finally they just told us they couldnt make it work like before. ...

Phoenician Grinders
アメリカ合衆国
アプリの使用期間:約1年
17TRACKが返信しました 2024年4月25日

Dear Customer,

We completely understand your concerns and sincerely apologize that our Green Shipping Protection cannot meet all the needs and business scenarios of every ...

編集日:2023年9月16日

I've dedicated the last four months of my time and effort to this app when it was freely available. I meticulously set up everything to suit my needs, pouring my energy into making it an integral part of my daily routine. It's been more than just a tool; it's become a trusted companion in my digital life.

But now, to my dismay, it's transformed into a paid service. This abrupt shift feels like a ...

Fleurlovin
アメリカ合衆国
アプリの使用期間:約2年
17TRACKが返信しました 2023年4月26日

Thank you so much for your continued support and trust!❤️
17TRACK supports the tracking of 1700+ carriers including UPS, FedEx, Royal Mail, DHL, USPS, LaPoste (Colissimo), ...