17TRACK Order Tracking

17TRACK Order Tracking

レビュー (4,661)

総合評価
4.9
評価レベルごとの件数
  • 評価の95%は5つ星です
  • 評価の4%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の0%は1つ星です
編集日:2025年1月14日

Odie was very helpful and instantly available to help me get started with the App.
We're now coming up to a week in the trial and customers must be loving the new tracking page, even though orders have increased, the number of enquiries about package tracking have fallen.
This is an excellent App and highly recommend it, especially for it's multi-language facility.
(Jan 2025) I have had to reduce my 5 star review to 3 as unfortunately although support has been excellent they have had several weeks of issues tracking Royal Mail in the UK so I've had to uninstall the App and look elsewhere as this no longer works with our main carrier. When it works it is excellent, but certainly test this with your main carriers before committing.

Weather Spares
イギリス
アプリの使用期間:約2ヶ月
編集日:2024年12月20日

Don't install this app unless you are sure you want to use it and already have a shipping / carrier account

I installed this thinking I could use it to bridge the gap between Shopify and the carrier my supplier uses. BUT immediately after installing I could not configure or access the app at all, just took me to a login page with no account creation. I uninstalled it but already the damage was done: all of my carrier tracking links were set to a broken page. Shopify support can't do anything about it and there's no way to manually fix what this app has been able to configure. Definitely only install if you are actually shipping through them and have an account already, else you'll be stuck with a customer service and tracking nightmare

Merry & Moon
アメリカ合衆国
アプリの使用期間:3分
17TRACKが返信しました 2024年12月7日

Dear customer,

We are very sorry that you had a very bad experience when using our 17TRACK app and it caused you trouble.

Regarding your problem, we really want to know what operation you performed after installing our app that made it unable to configure and access. We also contacted you by email and wanted to know more details to solve your problem.

Normally, when you install our app, we will help you track the shipping orders for the past 30 days for free and synchronize the tracking results. And the corresponding tracking page will be your store's brand tracking page. Our goal is to allow your consumers to return to your store to track the status of the order again, and the tracking page can set some other recommended products that customers may like, so as to attract customers and increase your store's second purchase.

If you do not need the tracking page link to be your store's brand tracking page, our app also has a corresponding function to help you restore it to the carrier's offcial webste tracking url, or we can help you solve it.

We sincerely hope to get your reply and solve your problem.

17TRACK Team

2024年9月6日

user friendly!

CuddlesMeow
アメリカ合衆国
アプリの使用期間:2年以上
17TRACKが返信しました 2024年9月9日

Dear Friends of CuddlesMeow,

Thank you for taking your valuable time to feedback,We noticed your recent 3-star rating and wanted to see if there's anything we can do to enhance your experience with our app. Your feedback is incredibly valuable to us.
We take customer feedback very seriously, if so, please feel free to contact us on Live Chat.

If there's anything you need, please don't hesitate to reach out to us, and we will be more than happy to assist you. Your voice matters to us, we hear, we cherish, we solve.

have a nice days.
Best Regards.

17TRACK Team

2025年1月30日

great

Sooba Label
アメリカ合衆国
アプリの使用期間:14分
2024年10月30日

let discover it

Korean Beauty & Healthy
イギリス
アプリの使用期間:1分
17TRACKが返信しました 2024年11月5日

Dear user,

Thank you for your valuable time to give us feedback. We hope that you can give us more suggestions after experiencing our app. Your suggestions are very important to us. This is important information for our optimization and improvement.

Or did you encounter any problems when using my app? We also contacted you by email and look forward to your reply.
We hope to get more suggestions and feedback from you.

Have a good time.

Best Regards
17TRACK

2024年6月21日

App Working Well

Elite Edge Essentials
アメリカ合衆国
アプリの使用期間:3ヶ月
2024年4月5日

Je suis en mode test, je mets le message pour avoir plus de jour pour le test

Trott-Riders
フランス
アプリの使用期間:約2ヶ月
17TRACKが返信しました 2024年4月7日

Hi dear,

This is the official team of 17TRACK, sorry for the late reply. The trial has been extended.

Thanks for your interest about 17TRACK App, I'm writing to show you more details of extending the trial time. here are some notes you need to know:
1.14 days are the maximum trial time, therefore, we can only extend another 7 days for you.
2.The quota will still keep 50 quotas after extending your trail day from 7days to 14days.

Hope you can get a nice tracking experience in 17TRACK, please kindly let us know if you could help us.
Looking forward to your prompt feedback.

Best Regards,
17TRACK Team

2024年3月16日

good work

Shoopax
イギリス
アプリの使用期間:3ヶ月
17TRACKが返信しました 2024年4月3日

Dear Customer,

Thank you for taking the time to write your feedback!
We will make every effort to provide you with outstanding services and support. We wish you luck and prosperity in your endeavors.

Should you have any further questions, please do not hesitate to contact us, and we will endeavor to assist you as swiftly as possible. Wishing you a joyful and pleasant day.

Best Regards
17TRACK Team

2022年12月23日

haven't really started to use the app and see how good is it, they already asked me to write a review in order to remove the logo. don't feel right...

Ashtray Planet
オーストラリア
アプリの使用期間:1年以上
2023年5月25日

I love how customisable the app is. Which adds to the personalised experience I wish to provide our customers.

Beauty Uncovered
イギリス
アプリの使用期間:12ヶ月
17TRACKが返信しました 2023年6月1日

Dear Friend, thank you so much for choosing 17TRACK! ❤️
Our Shopify APP is designed to be easy to use and convenient for you.
We will continue to work hard to optimize the APP for a better user experience!
Please feel free to contact us with any feedback, we will help you as always!❤️

Best regards,
17TRACK