17TRACK Order Tracking
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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I am seriously surprised about the high review ratings this app is getting.
First the good bit: Very good price compared with any competitors. Lot's of functionality. However the support is not amazing to say the least. When the wrong courier was assigned to many tracking numbers they told me to make sure use DB Schenker Sweden and not DB Schenker Austria as if I would fly over my parcels to Austria and then having it shipped by DB Schenker Austria to my customers in Sweden. I have to make sure using the right courier? Bit of a joke I would say! As if I do not know which courier we use. Not a very intelligent support I would say. Instead they could have told me straight away: sorry we do not have DB Schenker, but we are now requesting / working on that integration. I always run away if I get support like that. Support staff needs improvement. Their chat says during the weekend: we are online, so I am waiting for an answer, but they were not and so on. After 5 days many of our shipments are still not assigned a courier because their system can not. Therefore 3 star, 1 star would be not fair because this app is having potential, but is not working good with our couriers right now.
I have to add: 'Plus sending my customers emails without me enabling it, is outrageous.' this was a commend from another reviewer and it happened to me as well upon installing this app. Unacceptable!
Hi dear,
Thanks for choosing 17TRACK!
So sorry that we provided you with a bad first experience.
Your feedback is very important to us! And our technical team is working on the issue, if there is any news, we will let you know as soon as possible!
Sorry again for the inconvenience caused.
If you need anything, just leave us a message. We will be here to assist. ❤️
Sincerely,
17TRACK
slow customer support. over all good app. we mistakenly deleted the app and it removed our free trial when we installed again.
Hi, dear friend,
Thank you for choosing 17TRACK, and sorry for bringing you the inconvenience!
I believe the free trial is now still available for you, my friend. Please don't worry. We've already processed the request soon after you contacted us on chat, and an Email was sent in case you missed out on the message. We'll surely keep optimizing the customer service to provide a better experience for you.
We never meant to remove any benefit from you, however as a Shopify Partner we should not keep the user's data after uninstall. If you need any assistance, just contact us and we'll try our best to minimize the impact.
Thanks again for leaving your genuine feedback, and let us know with any other questions you may have.
Sincerely,
Team 17TRACK
Dear Customer,
Thank you for taking your valuable time to feedback.
Have you encountered any bad experiences while using our 17TRACK app?
We take customer feedback very seriously, if so, please feel free to contact us on Live Chat or email.
We're eager to regain your confidence and make the best of your tracking experience! is at your service, please take a moment to tell us the issues and suggestions you may have.
Your voice matters to us, we hear, we cherish, we solve.
have a nice days.
17TRACK