17TRACK Order Tracking

17TRACK Order Tracking

Recensies (4.127)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 96% recensies zijn 5 sterren
  • 3% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 0% recensies zijn 1 sterren
1 november 2024

Great customer support and functionality. Whish that the protection plan could have been for indian bank accounts as well. But love the choices. I think the tracking customization page should offer a little more flexibility but its not bad.

Solocia
India
22 dagen gebruiken de app
17TRACK heeft geantwoord 5 november 2024

Dear customer,

Thank you for your support and feedback. If you have any questions while using our app, you can consult and contact us at any time through online chat. We hope to help you solve your usage concerns more quickly.
Your satisfaction is the direction of our efforts.

Regarding the functions you mentioned, we have already fed back the banks supported by protection to our insurance partner Seel, and we also hope to allow more users to use the protection functions. Regarding the more flexible customization of the tracking page, we hope to get more comprehensive information for further improvement or optimization. We also tried to contact you by email and sincerely hope to get your reply. We are committed to giving every user a better experience, and any feedback is very critical information for the improvement of our app. We hope to solve more customer business scenarios and meet the needs of more customers. This is also the direction we have been working hard for.

Hope to get your reply and have a good time.

Best Regards
17TRACK

27 oktober 2024

For the most part this app is easy to use. I have not figured out how to change some of the premade flows, but the ones they provide are well written. There should be a way to edit the links attached to specific details such as the store name or adding other tags to the body.

Naynie's Treasures
Verenigde Staten
2 dagen gebruiken de app
17TRACK heeft geantwoord 29 oktober 2024

Dear Customer.

Thank you for your feedback and support, your suggestion is very important to us and we apologize for making you have a bad experience with our app.

We would like to know more details about your suggestion By “edit the links attached to specific details such as the store name or adding other tags to the body“,do you mean the function inside the email editor or the function of editing the links on the tracking page? We have contacted you by email to try to resolve your issue.

We look forward to hearing from you. We are committed to making all our customers satisfied and want to improve the functionality and experience of our app.

Please feel free to contact us online or by email with any questions you may have and we will assist you as soon as possible.

Best Regards
Eva

30 oktober 2024

it's a good app. it is easy to use. my customers track their product with different update

My Store
Verenigde Staten
Ongeveer een maand gebruiken de app
19 september 2024

The customer service was excellent! They were responsive, helpful, and addressed all my concerns in a timely manner. It was a pleasure working with such a professional and attentive team. Highly satisfied with the experience!

nuzzfy
Spanje
25 dagen gebruiken de app
17 september 2024

fast response time, understood the issue, provided a solution.

Glamorize Hair & Beauty
Verenigde Arabische Emiraten
4 dagen gebruiken de app
12 september 2024

very nice platform

Comfy Flop
Verenigde Staten
Ongeveer een maand gebruiken de app
4 november 2024

good

Smlro Ebike Official
Verenigde Staten
Meer dan 2 jaar gebruiken de app
20 juli 2024

I always get updated information when I reach out to the team. Their tool has given me a better insight to the status of my oders shipment.

PricesRgreat
Verenigde Staten
13 dagen gebruiken de app
17TRACK heeft geantwoord 22 juli 2024

Dear customer,

This is the customer service team of 17TRACK. Thank you for your support and feedback. Your feedback is of great importance to us and is the driving force behind our growth.
17TRACK is committed to serving every customer with excellence, aiming to provide a better experience. Please feel free to contact us with any suggestions. We will actively help you resolve any issues. Wishing you have a nice day.

17TRACK
Customer Service Team

31 oktober 2024

Nice

SpowX
Frankrijk
30 dagen gebruiken de app
6 oktober 2024

Helped me looking forward to seeing how this turns out

Queen Impression Co.
Verenigde Staten
Ongeveer een uur gebruiken de app
17TRACK heeft geantwoord 8 oktober 2024

Hi Queen Impression Co. ,

Thank you for sharing your feedback with us. We truly appreciate your input and are glad to hear our feedback about how our app can help your business.

Additionally, we would love to hear more about your experience using the application so far. Is there anything specific you're enjoying, or any areas where you feel we could improve? Your feedback is invaluable to us as we continue to enhance our services.

If there's anything you need, please don't hesitate to reach out to us, and we will be more than happy to assist you.

Once again, thank you for choosing us, and we look forward to assisting you further.

Best regards,
17TRACK Team