17TRACK Order Tracking
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响应快，切实解决问题
Excellent Support for Premium Brand Setup
Setting up a high-end home fragrance brand like Verdora Life requires precision. The 17TRACK team was incredibly helpful in guiding me through the DNS domain verification and removing third-party branding to maintain our "Old Money" aesthetic. The interface is clean, and the tracking page integrates perfectly with our Prestige theme. Special thanks to the support staff for being so patient and proactive!
非常高效，谢谢！
Jay hat mir sehr geholfen bei meinem Problem. Danke 17TRACK.
The app itself works and is actually quite nice in terms of features and usability.
However, the map localization does not work, at least in Italy.
I reported this issue over 2 months ago, but nothing has been fixed so far.
Every time I contact support, I only receive the same reply:
“I will report this to the technical team and get back to you within 12 hours.”
Unfortunately, those 12 hours have turned into 2 months with no updates, no fixes, and no real feedback.
I’ll let others draw their own conclusions.
Dear User,
Thank you for taking the time to provide such sincere feedback. The issues you have highlighted are of utmost importance to us, We fully understand your disappointment and sincerely apologize that our current service has not yet fully met your expectations.
Regarding the issue you reported about map location display, please allow me to provide the following explanation:
Our technical team is actively optimizing the address database and location logic.
Once again, thank you for your constructive feedback and support.
Best regards,
17TRACK Customer Service Team
Excellent tracking app for Shopify stores. Very easy to set up and the dashboard is clean and intuitive. Real-time tracking updates help reduce customer inquiries and improve overall trust.
The support team is also fast, friendly, and very helpful. They even provided extra free quota during setup, which is greatly appreciated for new stores.
Highly recommended for any eCommerce business that wants a professional order tracking solution.
You must install this app to keep track of your customers shipments and also to give your customers the option to track their orders which then means you also increase chances of bringing customers back to your store. Support team is very helpful and very quick are answering questions. Thank you JAY for the amazing support!
great help from Echo, the workflow is perfect.
客服热情解答问题
the customer support was very helpful, especially Danica and Echo
