17TRACK Order Tracking
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Es gibt keine Möglichkeit PrePaid Credits zu kaufen ohne ein Abo zu haben. Für kleine Shops lohnt sich ein Abo aber nicht, bzw. ist zu teuer, weil man keine 200 credits im Monat benötigt, sondern vielleicht nur 80 oder mal 120.
Zwar bekommt man free Credits, aber in manchen Monaten reicht das nicht und dann kann man keine PrePaid Credits kaufen sondern wird genötigt ein Abo abzuschließen.
Natürlich könnte man sagen "kostet ja nur...", doch bei der Vielzahl von Apps die man so benötigt, sorgt dies alles für eine ständige Erhöhung der Grundkosten für den Shop-Betrieb und macht es immer schwieriger profitabel zu bleiben, wenn man noch Ads bezahlen muss und keine große Margen hat.
Thank you for your honest feedback. We take your concerns seriously and understand that our plan structure may not feel ideal for smaller stores with fluctuating order volumes.
We would like to explain the options we offer from both a short‑term and long‑term perspective:
1. Short‑term: We offer a Free Plan with 50 credits, and there are also onboarding tasks within the app – once completed, you can earn additional free credits. We suggest trying these first to see if the features meet your needs.
2. Long‑term: If the free credits are not enough in a given month (e.g., during an ad campaign), you can purchase a 200-credit monthly plan ($9/month) for that period – with no long‑term commitment, and you can cancel at any time.
We have already shared your feedback with our product team to consider offering even more flexible options (such as smaller credit packs or prepaid models) in the future.
We would appreciate it if you would give us another chance – and we're always here to answer any questions.
Best regards,
The 17TRACK Team
When importing data from the store, the application automatically sends delivery emails to customers. Also, it is not clear why it sends again. Support wrote "oh,i checked the data,these emails was sent , the delivered should not be sent" and disappeared from chat.
My friend, really thanks for your review, and we do value your feedback very highly!
So sorry about our sending logic that troubled you! we quickly set up a special group to conduct research, and adjusted it. It has been released online. Please give us a chance to keep serve for you !We are here for all your needs !
Best regards,
17TRACK
"I used this app, and since I'm new, I've only processed 10 orders. However, out of those 10 orders, it quickly exhausted my free quota of 50 shipments, which raised a red flag for me. As a result, I uninstalled the app. Overall, the app's functionality is good, but I can't trust it. If I were to upgrade to a paid plan, I fear the quota would run out quickly again, forcing me to upgrade further, potentially leading to an endless cycle of paying for more and more expensive plans. It doesn't seem budget-friendly at all."
Dear customer,
We are very sorry that you have such distrust and bad experience when using our APP. Your feedback is very important to us. Thank you for your valuable comments.
As we communicated by email, after checking, the remaining quota and used quota you saw on the Billing page may have caused misunderstandings. In fact, you have only consumed the quota of 4 shipped waybills, and there are still 46 remaining quota.
We also attach great importance to your problem and have fed back to our product development team to evaluate whether the remaining quota and used quota can be withdrawn more directly on this page. Avoid unnecessary misunderstandings.
We are committed to satisfying every customer who uses our app, and we also want to solve every customer's problem so that customers have a better experience.
Thank you again for your suggestions and wish you a have a good time.
Best Regards
17TRACK
invasive, they don't answer from the support when you are speaking about client redirected to their website without your approval , as well added 17track as a "carrier" , then even if you uninstall the app "17track" stay on your native tracking page.... that company don't care about customer and loyalty. !!! don't use that app
(ha i forget to say, they ask you to put a 5 stars review to get rid of their branding ! )
Dear Friend, sorry to hear about the trouble you've encountered and deep apologies for causing you such a misunderstanding.
I understand this must cause you a bad experience. We've made a reply to your issue while you asked on live chat, but sadly we missed the connection with you, seems you didn't receive them. We are always here at your service.
I've sent the email to let you know the suggestion we have on the issue. This situation might be related to the shipping agents, I'll try my best to share the information that we have, hope to help you out.
If you still need our assistance, just email us anytime.
Best regards,
17TRACK
This *was* the most underrated app available here. They recently changed the UI to being less functional, reduced the quota by 90% and automatically enabled Email notifications to my customers. I would have paid for the original app, but the new one has less options and is harder to navigate. Plus sending my customers emails without me enabling it, is outrageous.
We apologize for the inconvenience caused to you. We assure you that you are our valued user. We will do our best to make you satisfied with our service.
Firstly，as for the 90% reduction in tracking quota, we only provide a trial period, that is, free use of 2000/5000 query quota per month. Now the trial period is over.
Secondly，We are sorry that the app cannot meet your needs. But please believe that our approach is based on the goal of providing you with the best service. I have forwarded your requirements to our product team.
Can you provide us with the functions you want? We will plan the functions according to your requirements.
Once again, I apologize for the inconvenience caused. We will do our best to provide you with the best service.
Best wishes,
17TRACK team
