17TRACK Order Tracking
Spełnia najwyższe standardy Shopify w zakresie płynności, łatwości użytkowania i korzyści dla sprzedawcy
Recenzje (2 309)
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Według oceny
"I used this app, and since I'm new, I've only processed 10 orders. However, out of those 10 orders, it quickly exhausted my free quota of 50 shipments, which raised a red flag for me. As a result, I uninstalled the app. Overall, the app's functionality is good, but I can't trust it. If I were to upgrade to a paid plan, I fear the quota would run out quickly again, forcing me to upgrade further, potentially leading to an endless cycle of paying for more and more expensive plans. It doesn't seem budget-friendly at all."
Dear customer,
We are very sorry that you have such distrust and bad experience when using our APP. Your feedback is very important to us. Thank you for your valuable comments.
As we communicated by email, after checking, the remaining quota and used quota you saw on the Billing page may have caused misunderstandings. In fact, you have only consumed the quota of 4 shipped waybills, and there are still 46 remaining quota.
We also attach great importance to your problem and have fed back to our product development team to evaluate whether the remaining quota and used quota can be withdrawn more directly on this page. Avoid unnecessary misunderstandings.
We are committed to satisfying every customer who uses our app, and we also want to solve every customer's problem so that customers have a better experience.
Thank you again for your suggestions and wish you a have a good time.
Best Regards
17TRACK
This app sends delivery notification email before the order delivers to the customer. Not recommended.
Dear Customer,
Thank you for taking the time to provide us with your feedback, your input is extremely valuable to us.
Regarding the issue you have mentioned, we are eager to assist you in resolving it promptly. We have already reached out to you via email and are looking forward to your response so that we can address your concerns swiftly.
Normally, our app is designed to send email notifications to customers only when a status has changed and the corresponding status email notification is turn on in 17TRACK app by the user. We are puzzled as to why the situation you described occurred.
Therefore, your response is of great importance to us as it provides crucial information for our improvement and enhancement. We sincerely look forward to your reply. Wishing you a pleasant day.
17TRACK Team
When importing data from the store, the application automatically sends delivery emails to customers. Also, it is not clear why it sends again. Support wrote "oh,i checked the data,these emails was sent , the delivered should not be sent" and disappeared from chat.
My friend, really thanks for your review, and we do value your feedback very highly!
So sorry about our sending logic that troubled you! we quickly set up a special group to conduct research, and adjusted it. It has been released online. Please give us a chance to keep serve for you !We are here for all your needs !
Best regards,
17TRACK