17TRACK Order Tracking
符合 Shopify 的最高品質標準，速度快、易於使用，對商家深具價值。
評價 (4,293)
調整搜尋範圍
-
根據評分
The app is quie good and could worth 4 or 5 stars but request to upgrade to Pro plan (49$) to benefit the integration with Omnisend make this app 0stars if was feasible. The email setting is pretty poor and for sure will never be the core of this app…I would pay that amount if the Apple Pay tracking order is working properly but also such feature is worthless because it does not allow customer to optin in the the thank you page but only in the tracking page which is not confortable for the customer because to let them optin they have to open the email go on the tracking page and than track the order with Apple Pay….So far 0 stars.
Dear Customer.
Thank you for your feedback and suggestions. And I am very sorry that you are not satisfied with the features of apple wallet in the app.
About our package: The $49 Pro Plan has not only Omnisend integration, but also other valuable features such as Multilingual email notification, Estimated Delivery Date (EDD), Multilingual tracking pages, Tracking page iframe mode, Product recommendations, etc. These features can be a good solution for you. Multilingual email notification, Estimated Delivery Date (EDD), Multilingual tracking pages, Tracking page iframe mode, Product recommendations and so on, these features can be a good solution to your customer's track experience and after-sales problems, and can bring more repurchase to your store.
Regarding the Apple Pay function you mentioned, we have already given feedback to the Product Development Team, and we hope to communicate with you by email to get more information to help you solve this problem, and also make our app more rich in functionality.
We are still growing and upgrading and optimizing our app, we need more feedback and suggestions from our customers to improve our app experience, thanks again for your feedback and suggestions. Feel free to contact us with any questions. We will help you solve it as soon as possible!
Best Regards
17TRACK
I strongly advise against using the 17TRACK app. Trying it out ended up causing more issues than it solved. After installing and then deciding to remove the app, I was left with broken tracking links for all orders in Shopify. Instead of helping, the support team was completely unhelpful. Their only response was that the app wasn’t responsible, and I was directed to solve the issue myself with Shopify—leaving me stranded with no support or solution. Beware: simply testing this app may mess up your tracking links, and you might end up fixing it alone. Save yourself the hassle and find a more reliable option!
Dear Customer,
We apologize for any inconvenience caused and we are still very interested in understanding the reasons why you chose to uninstall our app. Your feedback is extremely important to us.
Regarding your issue, since you have uninstalled our app, all the redirect links within our app, including all the functionalities, will no longer work. Therefore, clicking on the tracking number will not redirect you to your brand's tracking page. If you are using other third-party ERP systems or tracking tools, you can use those to push the tracking link result pages again, so that your tracking numbers remain clickable and lead to the corresponding results.
The reason our provided method is not working is that, without using our app, the tracking links for your orders need to be activated by another tool. The current issue arises because Shopify does not support your carrier for the tracking numbers, hence it cannot push the tracking result page for this carrier.
We sincerely suggest that you continue to use our app's tracking page, which will allow your tracking numbers to yield results and resolve your issue. If you choose not to use the 17TRACK app, we still hope to assist you in resolving your problem. We will reach out to you via email to provide assistance.
Looking forward to your response.
Best regards
17TRACK
The app itself is useful in theory, but the function and service are highly problematic. The app requires several small conditions to function correctly, which are not immediately obvious. This often leads to customers contacting you about issues with tracking information, which can be frustrating and time-consuming.
Customer service is another major issue. Every time I reached out for help, I was shuffled between different agents, each time having to explain the issue from scratch. Despite their apparent willingness to assist, they struggled to understand the problem, no matter how clearly I communicated it. My most recent experience was particularly frustrating: I was passed between six different agents over 45 minutes and spent two hours in chat without receiving answers to basic questions. I only began to make progress after speaking with the sixth agent.
Additionally, I was not notified when my free trial ended or given the option to switch to the basic plan. As a result, my website’s tracking functionality was down for several days without my knowledge.
Dear Customer.
This is the customer service team from 17TRACK, I don't know if you still have any impression we contact you via email before.
Regarding the problems and suggestions you encountered in using the product, we have already feed back to our product manager and technology, and we will quickly make optimization and iteration.
Here, in order to solve your confusion, we explain the role of setting common carriers: the purpose is to make the tracking number more accurately matched to the corresponding carriers, and to be able to trace the track events, and we will consider making these functions smoother.
We are always committed to improving the customer experience, any feedback and suggestions are very important to us, we hope every customer can solve their business problems through our app, which is also our goal all the time.
About customer service, we are very sorry for the trouble caused to you due to the shift change of customer service, we will also improve the quality of our customer service, so that the customer service can understand the customer's demands and problems faster. We also try to contact you by email and hope to get your reply.
Best Regards
17TRACK
Spoke to the live chat,
i was asking to change the CSS and HTML structure of the tracking page, the women i spoke to, Emily, responded saying "what do you mean" i explained how its pretty much self explanitory.
She then directed me to changing the URL, in which i explained that his is not CSS or HTML..
She then asked me to clarify further what i meant, so i explained even clearer that i wish to change the code of the tracking page.
In turn she decided that she would foward the request to the service team who will be able to do this for me, i told her i wish to do this myself.
Some time pasted, then at 2am GMT time i recieved and email for the "Service Team" which was actually herself, giving me an explanation on how to change my URL....
So first of all, she has zero clue on what CSS and HTML is while being part of customer support. She then wasted my time by saying she would send this to the service team, then she replied as the service team herself pretenting to be the team thinking she is hidden but my email client shows otherwise all to then waste my time further telling me how to change the URL..
If this is your customer support team, id hate to see what your managment team is like, i bet its probably Emily for that too!
Dear user,
Thank you for taking the time to leave your review. We’re truly sorry that we weren’t able to meet your expectations regarding the customization options for CSS and HTML. We understand how important this feature is to you, and we apologize for any frustration this may have caused.
We also apologize for not understanding your needs at the beginning, so we confirmed with you again, and thank you for your patient explanation.
At this time, we are unable to make changes to the CSS and HTML as per your request. However, we want to assure you that we have shared your valuable feedback with our technical team. They are currently reviewing the situation and considering ways to improve and expand customization features in future updates.
Your suggestions are incredibly helpful to us, and we appreciate your input as it helps us prioritize improvements. We are committed to delivering the best possible experience for all our users, and we will continue working hard to make sure our platform evolves to meet your needs.
Once again, thank you for your feedback and your patience. We hope to provide a more tailored and flexible experience soon. Please feel free to reach out if you have any other questions or concerns – we’re always here to help!
Best regards,
17TRACK
Scam app, it will automatically update your order tracking page link, so you have to use it, I have reported this app to Shopify
Dear Customer,
We sincerely apologize for any frustration caused and appreciate your feedback. We understand how important this issue is to you, and we're here to help. If you'd like to restore the redirect link, please reinstall our app and enable the redirect function by selecting "Restore the tracking page link to the carrier's official website link" before confirming.
Alternatively, if you'd prefer not to reinstall the app, feel free to contact us directly, and we'll work with our support team to assist you in restoring the link. Your satisfaction is our priority, and we're committed to resolving this issue for you as quickly as possible.
Thank you for your understanding and patience, and we truly appreciate your support. ❤
Best regards,
17TRACK Support Team
Don't install this app unless you are sure you want to use it and already have a shipping / carrier account
I installed this thinking I could use it to bridge the gap between Shopify and the carrier my supplier uses. BUT immediately after installing I could not configure or access the app at all, just took me to a login page with no account creation. I uninstalled it but already the damage was done: all of my carrier tracking links were set to a broken page. Shopify support can't do anything about it and there's no way to manually fix what this app has been able to configure. Definitely only install if you are actually shipping through them and have an account already, else you'll be stuck with a customer service and tracking nightmare
Dear customer,
We are very sorry that you had a very bad experience when using our 17TRACK app and it caused you trouble.
Regarding your problem, we really want to know what operation you performed after installing our app that made it unable to configure and access. We also contacted you by email and wanted to know more details to solve your problem.
Normally, when you install our app, we will help you track the shipping orders for the past 30 days for free and synchronize the tracking results. And the corresponding tracking page will be your store's brand tracking page. Our goal is to allow your consumers to return to your store to track the status of the order again, and the tracking page can set some other recommended products that customers may like, so as to attract customers and increase your store's second purchase.
If you do not need the tracking page link to be your store's brand tracking page, our app also has a corresponding function to help you restore it to the carrier's offcial webste tracking url, or we can help you solve it.
We sincerely hope to get your reply and solve your problem.
17TRACK Team
pourquoi la synchro ne marche pas moi.
Cher client,
Merci pour votre temps précieux pour nous donner votre avis. Tout retour client est très important pour nous, et nous accorderons une grande importance à la voix de chaque client, qui est une information importante pour notre progression.
En ce qui concerne votre question, nous insistons sur le fait qu'après la première installation de notre application, le numéro de suivi des 30 derniers jours sera automatiquement synchronisé avec notre application. Nous constatons que votre numéro de suivi a été synchronisé. De plus, la synchronisation du numéro de suivi avec l'application 17TRACK nécessite que votre commande ajoute le numéro de suivi pour l'exécution avant que le numéro de suivi puisse être synchronisé. Puis-je vous demander si vous avez des commandes non exécutées, donc elles ne sont pas synchronisées avec notre application ?
De plus, il n'y a aucune information de suivi de votre numéro de suivi lorsque nous vérifions le site Web officiel du transporteur. S'agit-il du numéro de suivi qui vient d'être expédié ou le transporteur est-il mal sélectionné ? Vous devez vous assurer que le numéro de suivi est correct pour interroger les informations de suivi correctes.
Nous vous avons contacté par e-mail et nous souhaitons connaître les détails spécifiques de votre problème afin de pouvoir mieux vous aider à le résoudre. Vous pouvez également contacter notre chat en ligne à tout moment. Nous résoudrons votre problème dans les plus brefs délais.
Nous attendons votre réponse avec impatience et vous souhaitons une bonne journée.
L'équipe 17TRACK
This app is a nightmare and cost our company huge losses. They did an update that caused a glitch in our checkout and crashed our conversion rate. It took us time to figure out what was causing it and then when we asked them to address it, they didn't want to be accountable. It exhausted weeks of time, thousands of lost revenue and finally they just told us they couldnt make it work like before. Save yourself the time, loss and headache- Go Somewhere Else!
Dear Customer,
We completely understand your concerns and sincerely apologize that our Green Shipping Protection cannot meet all the needs and business scenarios of every client. We have been in continuous communication with our Protection partners to try and cater to all customer requirements and business scenarios, but as you know, this is an especially difficult task that requires ongoing efforts from technical developers.
Regarding the issues you mentioned, as discussed in our email communication:
1. About Our Updates:
We have only updated the UI interface for displaying Green Shipping Protection; there have been no other changes.
2. About the Impact:
Due to limitations in Shopify's closed-cart system, Green Shipping Protection needs to be treated as a product in your store to reflect price changes accurately. Therefore, actions such as adding items to the cart can cause the cart to refresh, and in conjunction with the theme's refresh logic, this creates the refresh effect that you highlighted in the video.
3. About the Solution:
When you reported the issue, we suggested that you disable the protection to stop using it, which you did. After disabling it, we verified that the shopping process can be completed without any issues, and we also recommend that you do not use the protection.
Upon receiving your feedback, our technical team, customer service team, and the Seel technical team collectively invested 60 hours to address your concerns and attempted to make it possible for you to continue using the protection , which was ultimately resolved and made functional. After thinking twice, we are worrying that some unknown issues may influence your store, therefore, maybe disabling the Protection service is a better choice.
If you have any further questions or concerns, please feel free to let us know.
17TRACK Team
I can’t say I would or not at this time. Why? Because this app isn’t for novice without understanding of terminology and how to understand how to use it if you never dropped ship before. I just didn’t understand the process. My trial period was very wed up trying to understand how to use the app. I have orders without tracking numbers and customers are looking for this info and I don’t have answers. I believe before anyone wanting to open an e commerce should strongly consider getting a CLEAR UNDERSTANDING of how all the moving parts what terminology means and how to use app’s effectively and actually build a website as the test of understanding. Thank you for extending my trial. I’ll try to apply my understanding by creating a functional tracking system using 17TRACK. Right now I still don’t have a working tracking system. I will rate this app again prayerfully giving it 5 stars
Thanks again for the opportunity to give feedback on my experience with 17TRACK.
Dear Customer,
We apologize for the late response and we are very thankful for your feedback. We sincerely regret that you did not have a pleasant experience while using our app.
Regarding the issue you mentioned, we have updated our guidelines to improve the experience for new users. If you are willing to give us another chance, we invite you to reinstall our app and provide us with your feedback on the improved experience.
Additionally, for information on How does 17TRACK work, you can also refer to our Help Center:https://trackcenter.crisp.help/en/article/how-does-17track-work-how-do-i-get-started-134mpbu/
We greatly value the feedback and suggestions from every one of our users, as this is the primary focus for our 17TRACK app's updates. We are dedicated to the success of every customer and to providing an enhanced track experience.
Should you have any further questions, please do not hesitate to contact us, and we will endeavor to assist you as swiftly as possible. Wishing you a joyful and pleasant day.
Best regards,
17TRACK Team
BEWARE!! this app will leave code in your website after uninstalling that will not allow your customers to track their orders with your original method until they respond to your email and manually remove it! i STILL HAVE NOT HEARD BACK from them. so all of my customers are blowing up my inbox asking about their orders!!!
Dear Customer,
We apologize for the late response, Upon check your account information, We already got your issue and feedback to you via email. But we also want you to know,
1. Our app is fully compliant with Shopify's GDPR: https://shopify.dev/docs/apps/store/data-protection/gdpr and We strictly follow Shopify's requirements and recommendations for developers regarding data security. So When you uninstall our app, there will be no data remaining, and the account can no longer be used. We have noticed that you have already uninstalled it.
2. If you are already using other tracking apps, then no worries, the tracking URL will be auto-recovered. If you have the ERP system, then it also can be recovered by the ERP. and then your customer can track their orders with your original method.
We strive to provide prompt and efficient service to all of our customers. and feel free to let me know if there is anything further I can help with.
Looking forward to your response!
Best Regards
17TRACK Team