17TRACK Order Tracking
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I would give it zero stars if I could...the tracking is so inaccurate I have had three customers his week get notifications their packages were delivered, and to a different address and that caused chaos; in reality, the package was transferring to the last mile carrier. good job doing nothing correctly.
Dear Customer,
Thank you for sharing your feedback. We're truly sorry to hear that inaccurate tracking notifications caused frustration and disruption for you and your customers. This is not the experience we want any of our users to have, and we completely understand your disappointment.
If you're open to it, we would greatly appreciate the opportunity to investigate what happened. Please contact us via online customer service or email (info@17track.net) with the tracking numbers of the affected orders, and we will:
- Conduct a thorough review of the tracking data.
- Identify the root cause of the incorrect notifications.
- Provide you with a clear explanation and steps we're taking to prevent similar issues in the future.
We're committed to improving our service and ensuring accurate, reliable tracking for all users. Your feedback is invaluable in helping us achieve that.
Thank you for giving us the chance to make things right. We hope to hear from you soon.
Best regards,
The 17TRACK Team
Niet aan te raden! onduidelijke koppelingen en slechte service... website heeft er een paar uur uit gelegen door de koppelingstappen van dit platform. Dus als je je website gezond wilt houden en goed werkend blijf ver ver weg van deze App!
Support probeert het daarna ook af te schuiven ondanks geleden schade en vragen om bewijsstukken die al 3 keer geleverd zijn..
Dat dit soort apps mogen draaien op Shopify is echt een ziekte voor het platform!
Geachte gebruiker,
Hartelijk dank voor uw feedback. Het spijt ons te horen dat u deze ervaring heeft gehad.
Na grondig onderzoek heeft het technische team bevestigd dat er geen verband bestaat tussen de stappen die de app vereist en de beschreven crash van de website. Het DNS-configuratieproces heeft geen invloed op de werking van de website van de winkel.
Op het moment van de beoordeling had de winkel geen producten op de front-end staan. Er zijn meerdere verzoeken om technisch bewijs (zoals foutenlogboeken of diagnostische rapporten) gedaan om de gemelde crash te helpen verifiëren, maar er is geen documentatie ontvangen. Er blijft ondersteuning beschikbaar indien relevant bewijs wordt verstrekt.
De ondersteuning heeft de geuite zorgen niet terzijde geschoven; er is om medewerking en bewijs gevraagd om een gedegen technische analyse mogelijk te maken. Zonder dat kan de hoofdoorzaak van de problemen niet worden vastgesteld. Dat gezegd hebbende, staat het team open om de zaak opnieuw te bekijken en samen te werken als er meer informatie beschikbaar komt.
Wij stellen uw feedback zeer op prijs en hopen dat we dit samen kunnen oplossen.
Met vriendelijke groet,
Het 17TRACK-team
We’ve been getting pretty poor support despite being on an annual plan.
Whenever we ask about platform functionality, the info we’re given is often inaccurate or just wrong, which means we end up having to figure things out ourselves. You’d expect the support team to at least know how the basic features work.
Dear Customer,
Thank you for taking the time to share your honest feedback. We sincerely apologize for the poor support experience you have received, especially as a valued annual plan user. We fully understand your frustration when seeking guidance on platform functionality and not receiving accurate information, which ultimately forced you to resolve issues on your own.
We have immediately initiated an internal review of this incident. We are committed to ensuring that every team member can provide you with accurate and effective assistance.
Your experience is a crucial reminder of where we must improve, and we are dedicated to rebuilding your trust. To ensure you receive more efficient support, we have activated a dedicated support channel for your account and elevated our support response priority. Should you require any further assistance, please feel free to contact us. A dedicated specialist will be assigned to follow up with you.
Sincerely,
The 17TRACK Team
Great app for order tracking. Easy to set up, supports multiple carriers including InPost and DHL. The tracking page looks clean and professional. Recommended for Polish merchants.
Excellent Support for Premium Brand Setup
Setting up a high-end home fragrance brand like Verdora Life requires precision. The 17TRACK team was incredibly helpful in guiding me through the DNS domain verification and removing third-party branding to maintain our "Old Money" aesthetic. The interface is clean, and the tracking page integrates perfectly with our Prestige theme. Special thanks to the support staff for being so patient and proactive!
I had a great experience using 17TRACK for tracking my shipments. The platform is accurate, fast, and very easy to use. I especially want to give a big thank you to Val from the support team. Val was extremely helpful, patient, and professional while assisting me with my issue. The customer service was excellent and made the whole experience even better. I highly recommend 17TRACK to anyone who needs a reliable tracking service.
Superfast and friendly support. Perfect, thanks to Danica
it's so convenient
响应快，切实解决问题
0 STARS! Avoid this app like the plague. Do it for your business!
Terrible app that just wastes your time: it's not intuitive, so you can't understand anything inside it, and it takes a lot of time and experience to set things up. In addition, the quota count is incorrect and creates major problems with order gaps and unavailable tracking. When the customer, even after ordering 7-10 days ago, cannot see the tracking and opens bank disputes for fraudulent products. Furthermore, their support service is terrible; they have put bots in the chat that always respond with the same things. They repeat like a mantra that they give you 20 extra quotas for free, but they are useless. Their free plan used to be at least 100 quotas, now it is 50, and they give you another 20 if you ask for them in chat like begging. Furthermore, their first paid plan with 200 quotas is completely out of the market for the features it offers. There are many other popular tracking apps with many more features and at a lower cost. I think this is the worst app to download. If you care about your business, don't download this app.
Dear User,
Thank you for your valuable feedback. We have recorded all your points and sincerely apologize for any inconvenience caused.
Below is a summary of our responses:
1. Regarding the Complex Setup
We will relay your feedback to our product team to improve usability. In the meantime, you can familiarize yourself with our app through the following resource:
• Schedule a personalized product demonstration to explore core features with a specialist;
2. Regarding Adjustments to Free Quotas and Subscription Inducement
The free quota we offer to users of the free plan has always been 50. and We operate on a voluntary basis, allowing users to purchase the right plan according to their business needs.
3. Regarding Inability to Retrieve Logistics Information
This issue is typically due to the following reasons. We recommend troubleshooting step by step:
• Verify if the carrier’s official website has updated information: Our data is sourced from official channels. If the carrier’s website shows no tracking updates, we cannot retrieve the information either;
• Check if your quotas are sufficient: Once quotas are exhausted, the system will pause synchronization and tracking.
4. Regarding Paid Plans and Market Positioning
We invite you to schedule a personalized online demo to see our core features in action.
Thank you for your feedback. We will keep improving our product, and sincerely wish you continued success in your business.
Best regards,
17TRACK Customer Service Team
