評價 (3,043)

整體評分
5
各級評分數量
  • 97% 的評分為 5 顆星
  • 2% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 0% 的評分為 1 顆星
2022年12月9日

Great order tracking APP, provides sales and improve user satisfaction, thanks 17TRACK, very useful for our site.

AvatarControls
美國
使用應用程式 2天
17TRACK 已回覆 2022年12月12日

Dear Friend,

Surprisingly! 😍Our APP gets such a high recommendation from you!
We will also continue to work hard to optimize the APP to bring a better experience to users!

Please feel free to contact us with any feedback, we will help you as always!❤

Thanks again for your support and recognition!

Best regards,
17TRACK

2023年12月14日

Let's face it, managing an online store is no walk in the park, especially when it comes to shipping. But ever since I started using the 17TRACK ORDER TRACKING app on Shopify, things have gotten a whole lot easier.

First off, setting up this app was a breeze. It's like it just knew what I needed and integrated itself perfectly with my Shopify store. I was up and running in no time, and let me tell you, it's been smooth sailing ever since. The dashboard? Super user-friendly. I didn't have to scratch my head figuring out where everything is.

Now, the real game-changer has been how this app deals with tracking shipments. We ship globally, and this app handles it like it's nothing!

Repblend
新加坡
使用應用程式 15分鐘
2023年2月2日

17 Track app is a game-changer! The response time is incredibly fast and the features are comprehensive. It covers a wide range of carriers and provides real-time updates on shipping status, making it equally convenient for both customers and merchants. I highly recommend this app to anyone looking for an efficient and reliable tracking solution!

Joopita
香港特別行政區
使用應用程式 2天
17TRACK 已回覆 2023年2月3日

Dear Friend,

Thank you so much for being our valuable user!❤️
We partner with 1600+ carriers worldwide to show the tracking info in one place so you can get information about your packages. We will continue to work hard to support data synchronization for more carriers.💪
Please feel free to contact us with any feedback, we will help you as always!❤️

Best regards,
17TRACK

2023年1月11日

So easy to use! I add the track page to my store, my customer can check their order by self, it reduce many of my customer service work

VAVALASH
中國
使用應用程式 2天
17TRACK 已回覆 2023年1月18日

Dear Friend,

Thank you so much for being our valuable user!❤️
Certainly! Add a tracking page to your store so that your customers can track packages by themselves, which can greatly reduce your workload!❤️
If you need anything, just leave us a message. We will be here to assist. ❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

2023年1月11日

This app is excellent! It can auto sync Paypal Tracking info, help customer track their orders. And customer service is quick .

TDANCE
中國
使用應用程式 2天
17TRACK 已回覆 2023年1月18日

Dear Friend,

Thank you so much for being our valuable user!❤️
17TRACK supports auto sync of the tracking number and the carrier to PayPal so that your customers can view the order status through PayPal and it will decrease potential disputes.
If you need anything, just leave us a message. We will be here to assist. ❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

2023年1月11日

The must-have tracking app you should install. It helps us sync Paypal tracking in time. and very easy to use, customer service is also great

kolybel
中國
使用應用程式 2天
17TRACK 已回覆 2023年1月18日

Dear Friend,

Thank you so much for being our valuable user!❤️
17TRACK supports auto sync of the tracking number and the carrier to PayPal so that your customers can view the order status through PayPal and it will decrease potential disputes.

If you need anything, just leave us a message. We will be here to assist. ❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

2023年7月31日

Frustration Galore - Stay Away from 17TRACK Shopify App!

I recently tried the 17TRACK app on Shopify, and let me tell you, it has been an absolutely dreadful experience from start to finish. There are several major issues with this app that have left me scratching my head as to why it has received any positive reviews at all.

1. Poor Chat Support Customer Service:
The first major problem I encountered with the 17TRACK app was its appalling chat support customer service. I reached out to their support team for help with a tracking issue, and what I got was nothing short of a nightmare. Responses were slow, often taking hours or even days to get a reply. When they finally did respond, it seemed like they were clueless about the actual problem and offered generic and unhelpful solutions. It's as if they were just trying to brush me off instead of genuinely assisting with my concerns.

2. Hugs of Errors in Site:
The app itself is ridden with errors and glitches. It constantly lags and crashes, making it nearly impossible to navigate and use effectively. The user interface is poorly designed and confusing, adding to the overall frustration. It feels like this app was rushed out without proper testing, leaving users to bear the brunt of its countless flaws.

3. Incorrect Information Provided by Tracking Page:
To make matters worse, the tracking information provided by the 17TRACK app is highly unreliable. On one occasion, the Shopify order dashboard showed my package as "ready to pick up," but the 17TRACK app was displaying it as "delivered." This inconsistency led to confusion and anxiety, as I didn't know whether my package was actually available for pickup or if it had been delivered to the wrong address.

Considering the exasperating experience I've had with this app, I can't help but wonder why some people have given it high ratings. Perhaps they were lucky enough not to encounter the numerous issues that plagued my own usage. Regardless, I highly advise against using 17TRACK for your Shopify store.

Despite reaching out to the 17TRACK team for assistance for the past 48 hours, their support has been lackluster at best. It's clear that they have no interest in providing proper support and resolving customer issues promptly.

In conclusion, stay far away from the 17TRACK app if you value your time, sanity, and customer satisfaction. There are plenty of other reliable and efficient tracking apps available on the market that won't leave you tearing your hair out in frustration.

PATOYS
印度
使用應用程式 1天
17TRACK 已回覆 2023年8月1日

Hi, dear friend from PATOYS,

Thank you for your genuine feedback, and truly apologize if we have left you such an impression!

We are sincerely looking back at the technical issue you've mentioned and have listed the solutions for you. Please don't worry, all of them are resoluble, so we sincerely hope you could back in touch with us via the exclusive case email. We've sent the email, please kindly check.

I must apologize for the service has not met your requirement, there might be some misunderstanding about it. The last we want is to make you feel not being treated properly. The servicing team also works on Sunday and there might be a tiny lag between the shifts, the delay was under no intention and will surely be improved. We weren't and will not respond to you in days long, and we welcome the feedback on this to keep our servicing team professional.

Please ease your mind that whether you choose to use 17TRACK ever after, we'll provide the support as we always would.

All the best to you & your business,
Team 17TRACK

2022年9月27日

What a great service! Lichee from customer service is so nice and helpful! I highly recommend this app and service!

Heartofgemstone
荷蘭
使用應用程式 2天
17TRACK 已回覆 2022年9月28日

Dear Friend,

What a great support! Thanks a lot! ❤️
We are honored that our customer service has received such a high rating from you! ❤️I'm so proud of how well our customer service has done a great job serving our valued users! 😊

Please feel free to contact us with any feedback, we will help you as always!❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

2023年7月22日

best app, easy to set up with just a few steps, has many good features, best customer service, highly recommended.

sheslux
美國
使用應用程式 1天
2023年11月19日

Nice app so Far

Carvan Mart
英國
使用應用程式 大約2小時